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Online retail Scam

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Online retail Scam Reports & Reviews (253)

- Signal Mountain, TN, USA
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I purchased 2 air tag wallets and tag key chains as Christmas gifts. Their tracking system says that my package is pending......since December 21, 2022. I have attempted to contact but them they do not have a phone number or mailing address anywhere on their website. They require you to use their system of preselected phrases to leave them a message..... And then they want to confirm your address.... and they you leave another message... and confirm your mailing address.... again and again.... and I HAVE NEVER RECEVED ANYTHING FROM MY PURCHASE!!! They refuse to return my money and they refuse to send me my order.... DO NOT USE THIS COMPANY!!!

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- Fennimore, WI, USA
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I ordered a necklace for mother's day. Did not hear anything regarding my order for over a week. Emailed and asked for a shipping update. Did not hear back. Emailed demanding a shipping update. I received a shipping number that. When it click the shipping number it takes me to 17track.net. At this point the website tells me the shipping number is not valid. When I search the shipment number with USPS, it also says invalid. When I sent a follow up email with this information I recieved the sample canned email stating "your order has been shipped and you will receive a shipment ID in 2-3 days"

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My boyfriend bought a keychain for about $20, and he was charged close to $30 a month for 2 months after that. The third payment was declined by his credit card. Upon trying to reach them, he found we could only contact them via email and further reviews online claiming they were scammers.

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- Elburn, IL, USA
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Their website claims quality guarantee and easy returns and neither are true. They will not send me a return slip.

They will not cover full return even though the quality is poor and within 30 days. They claim I will only get 40% discount back and I’ll pay for shipping from china.

Their e-commerce platform is through Shopify.

Their terms & service listed this company name and address in France

UMALL TECHNOLOGY S.A.R.L

Company Address: 15 RUE DES HALLES, PARIS, FRANCE. (THIS IS NOT A RETURNING ADDRESS)

Their Pinterest page follows another page which is verified. And I believe that they’re stealing their designs https://www.pinterest.com/Dresspyshop/

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- Los Angeles, CA, USA
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An invoice was sent to me regarding a bicycle I attempted to purchase through this company. It became clear to me this was not a legitimate business, as they requested payment in either a bank transfer or via bitcoin.

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- Hoffman Estates, IL, USA
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We purchase 2 dresses from the website. we received 2 low quality and different dresses and one was not even the color we order, we order white and got a multicolor dress. We have emailed the company several times and they have not responded. There is not contact phone number or chat. There is not company address neither.

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- Spokane, WA, USA
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Ordered weight loss slimwe online received product that was labeled 3XL but was only about 3/4 the size of a normal 3XL size the company said if not satisfied money back then refused to refund money when I was unhappy with product

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- Schiller Park, IL, USA
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This account advertised itself on tiktok as a sponsored AD. It directed me to their website www.mystrapbra.com where I made the purchase. They took my money from my bank but never delivered the items ordered. I attempted to contact their customer service but they have not responded. I will be needing to contact my bank next.

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- Des Plaines, IL, USA
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Ordered clothes, received items were not as desired nor fit

Asked to return and they continue to not provide a return label.

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- Neptune Beach, FL, USA
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Saw ad on FB. My fault that I didn't investigate, but I had already looked at folding chairs on Amazon and somehow assumed FB would not allow a scam. Ordered three chairs for the price of 2, no shipping. Should have known it was too good to be true. Did not take the time to realize it was a Chinese company. Received a confirmation email right away, so seemed good. When the product did not arrive I looked it up and realized it was a scam. Then I realized I had not put it on my Am Ex (Am Ex will always refund me) but on my Credit Union Debit card. So, no recourse. If you want a copy of the email, I can send it. I am happy to be part of any lawsuit etc. that is against them. Not for the money, but to stop the scans. Thanks! 

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- Rochester, NY, USA
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I ordered three raised beds online from this company. What I received was a cheap tote bag and three packets of seeds.

I received a confirmation email and tracking number. That number revealed the order was coming from China, which I was not aware of when I ordered. Obviously, this took some time for the order to arrive. I tracked the purchase through the tracking number and discovered it had been delivered 4/10/23 and 4/11/23, the two days I received the tote bag and the seeds. On 4/13/23 when I realized that the package was not delivered, I used the email provided to request assistance.

What followed was a string of emails. The company purports that the seed packets are of comparable value to three raised beds. They have offered to return 20% of my payment to me (after offering 10% and I refused) and the opportunity to sell the "high-quality seeds" to others as a way of recouping my payment. I have included these seeds in the photo below. The package they arrived in had a return address of California.

I have asked for a full refund several times. I also agreed to return the seeds to them, but they hesitated because they wanted to deal with import/export fees and they did not want to "lose" money.

I did inform this company that I would report them for fraud. I would like my full refund and they are refusing to give it to me because they don't want to lose money.

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- Denton, TX, USA
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Sold on social media and never received tracking information and product never arrived. 

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- Chicago, IL, USA
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I had been seeing their ads on TikTok and usually am not one to buy from ads, but it had a high following, lots of engagement, and the comment looked normal. However it’s been 2 months and I haven’t received anything, I’ve emailed multiple times maybe 10 times and the only time they replied they said it take 2-5 business days to process and 10-15 to ship, however it has been longer than that. According to their website, if you don’t receive your item in 30 days you are entitled to a refund, I’ve asked for a refund multiple times as it has been 2 months and no response. Looked up Eternal scam on TikTok and saw many others were scammed too—waiting months for a package we’ll never receive and out at least $80 or more.

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- Chicago, IL, USA
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Saw an ad on Instagram and decided to place an order. I checked the status of the order 2 weeks later and, it said it was in transit. It has now been 1 month and i still have not received my order. I checked the tracking information and it says the order was delivered. I have cameras where i live and there was no delivery on the day they claimed it was delivered. I should have read the reviews before i ordered, there are so many people that have gone through the same exact thing I went through. I am in the process of disputing the charges with my bank as we speak and, i'm praying for a good out come.

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- Chicago, IL, USA
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It's just a person ordering items online and had a sale that you couldn't pass up on huge percentage for 21 piece pots set online that also had Macy's logo attached to it. Report Scammer online business that claim to deliver my package but it never made . I'm at a loss of how company continues to scam consumer.

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- Waukee, IA, USA
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I ordered a size small black body suit and a size small apricot body suit. Each arrived a month later in size larges. I’ve emailed customer service asking for a replacement or refund. They have stated they cannot refund or accept the return without paying a restocking fee and for the return postage. I’d like to report fraud and request a refund. Below I have tried to attach the email correspondence along with pictures of multiple reviews with the same claims

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- Washburn, ME, USA
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Paid by Capital One Credit Card. Shipment supposedly on the way. Nothing has arrived. Emails sent without any response. They claim to respond in 24 hrs. It's been 72 hrs so far.

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- Cincinnati, OH, USA
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I received a package from this address. I looked up name and address on Joe Doe and found multiple scam reports. I didn't even open it because it is from an unknown person and address. If there is something inside that involves a scam, I'm not interested and I haven't ordered anything. I will keep the 5" x 6" package unopened until I decide to take to post office or turn over to you.

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- Joliet, IL, USA
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I purchased items online and they said they would give me a tracking number then they ignored my requests to get the tracking number then they stopped answering my questions about when I was going to get my products and have not received anything yet after they claim I would get them in 3-7 business days

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- Chicago, IL, USA
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I was on google maps searching for a dispensary near me and this “ Green Leaf Collective” location came up and I briefly read their google reviews which where pretty new in the last 2-3 days but I did not put that into effect of suspicion. Then I proceeded to go on their website “ https://excellentcannabisdelivery.com/” which looked legit and lots of items added on their website. I thought prices were too good to be true and tried to order 5 cartridges which were 40$ a piece and a 6$ tax. When submitting my order, it stated to give them a call and I did then they told me they would text me the email to Zelle “ [email protected] “ and it came up as ELLIANA. I sent them ***$ and then they told me estimated time for delivery is 1-2 hours. So I waited and then never got my items and I had to reach out to them and then I did not get an answer and then I started spam calling them and texting them and they responded saying they will return the money but of course they did not. They blocked my phone number then I called on private and then they disconnected their google phone number.

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