Customifyme.com Reports & Reviews

Customifyme.com Reports & Reviews (143)

Customify

Offer a buy one get one deal on dog beds. Money was taken immediately, 2 months later no dog beds or responses to emails to the company. There is no one to talk too. Been trying for several months, you can't even get a phone # from them. I thought I had checked out everything before I bought-going to call my bank to see if I can get my money back. I did find out that the CEO is--Heri Nurzaman - Founder - Customify | LinkedIn.

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+11

Ordered Three Beds On The Bgog- SCAM

I placed an order on January 2nd, 2022 for three beds and never received them. No answers to emails or Facebook Messenger, other than an auto reply. I am out $111.97, calling my bank today to report the fraud.

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Crooks

Ordered in dec still have no dog beds on the BOGO wrote to them lots of times get the same reply I just want the dog beds or the 76$ back

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+10

Haven't received my beds. Ordered Dec 31

Sent from Yahoo Mail on Android

On Mon, Jan 31, 2022 at 10:26 AM, starr slagle
wrote:
Just checking to see if my order has been shipped?

Sent from Yahoo Mail on Android

On Fri, Jan 21, 2022 at 9:52 PM, John from Customify
wrote:
Hi starr,

Thank you for reaching out!

Thank you for your patience as we work as quickly and safely as possible to get your order to your doorstep. In order to ensure the safety of our team, our warehouse is taking extra precautions when fulfilling orders due to Covid-19. We want to make sure that every one is safe not just our team but your family too. Furthermore, all major carriers are experiencing shipping delays. You may experience extended lead times for shipping so please allow 5 to 7 extra days for orders to be shipped during this extraordinary time.

Your order has already been fulfilled, and we are waiting for our courier service to release the tracking number. We have experienced delays in retrieving them in a timely manner due to COVID19. Once we have the tracking number, we will update your order and you’ll be notified via email.

Thank you in advance—not only for your loyalty to Customify, but for your patience! Everyone here at Customify are with you and your family and hope that our products offer you some comfort and support as we take on the global pandemic together. Please understand we work around the clock to serve our customers and ensure utmost satisfaction.

In the meantime, we appreciate your patience and understanding. Please let us know if you need assistance. Have a great day! ?

John John from Customify
On Wed, Jan 19, 2022 at 06:49 AM, "Macy" wrote:
Hi starr,

Thank you for reaching out to Customify Customer Support!

We are receiving a high number of e-mails and requests and therefore the response time is longer than usual. We will answer your email at first come-first served basis and we are doing our best to handle all inquiries as soon as possible. Please expect an update within 24-72 hours. If it goes beyond that, it means we are still behind the emails but please know we are doing our best to handle all of your concerns the best way we can. Please note that support is only available from Monday to Friday. We appreciate your patience and understanding.

In order to make sure that we take care of your request in the first opportunity, we kindly ask you to please try and always add comments in the same ticket/email thread, otherwise, we might miss some of your most recent messages when reaching out to you.

Thank you for your patience and for your continued support! ?

On Tue, Jan 18, 2022 at 11:35 AM, "starr slagle" wrote:
Hi

Order #13135
I haven't heard anything about my order just checking to see if it is coming?

Thank you

Sent from Yahoo Mail on Android

intercom

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I emailed them and got no response would you mind sending me the email that you used. I too ordered two dog beds and never received them and I m 6 weeks out. Please if you can send me that email address to [email protected]. Thank you! Good luck!

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I ordered 4 beds on Jan 5,2022 and I am still waiting after spending 179.00...would like the beds or a refund

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Initial means of contact Not applicable

Same c[censored] as all the other comments!

I am angry. I ordered the BOGO deal at the beginning of December. I've sent emails and have gotten NO do bed. It's February 6th and I'm still waiting. I just received an email back from them saying they do not do refunds! What in the world?! I never received the product! This is insane.

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Customify

HORRIBLE. I ordered my beds on Dec 25th. Have gotten one response from my numerous emails a now its Jan 6th...still no beds. I AM PISSED. MY DOG NEEDS THIS BED TO TRY FOR ANXIETY!

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SCAM

I also ordered 2 dog beds on the BOGO offer from Facebook. Ordered December 11...MULTIPLE emails later and now almost 2 months later NO beds and NO refund! Facebook needs to do something about it but even more importantly someone with legal power needs to! So beyond frustrated!

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Ripped off !

I have same story as everyone here ! Ordered 2 beds! Hear nothing about them being shipped etc... so pissed off ! Someone needs to take these guys on ! I have sent a few emails
No response ? I am patient and understanding but seems everyone has the same story from this Company ...

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BOGO Dog beds

I ordered two dog beds December 28th. It is February 5th and still no beds. Emailed many times same response as above complaints. Scam!

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Scammer's website Customifyme.com
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

I ordered 2 dog beds December 15th. I have not received. I requested refund. I have not received.

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Scammer's website Customify me.com
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

Pet dog beds

January 3rd 2022 I saw an ad on Facebook for dog beds buy one get one $39.99. I ordered got a confirmation. They charged me $39.99 before I got any delivery. 4 weeks pass and I still didn't get a delivery. I tried calling the phone number but it wasn't their phone number. I emailed twice and was given the runaround about how busy they are. I'm trying to get a refund but I am calling the bank and trying to get my money back that way. Many people have complained about not receiving their dog beds from this company Customifyme.co m

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Scammer's website Customifyme.com
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

Dog bed

Jan 3 2022 I ordered "buy one get one free" comfy pet beds online. Facebook ad Customify. They charged my credit card the 39.99 but never received the dog beds. Called phone number but it wasn't the company's number. I got the order confirmation and order number and emailed them twice.
Had to call back to try get money back. Other people had same problem.

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Initial means of contact Not applicable

Wow, I was a s[censored] too...

$40, two + months, countless emails later... I find out I was robbed. Wondering why the US DOJ or some department doesn't go after them and shut down their sites. Anyone out there knows how to get someone's attention with thieves like this? dg

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Initial means of contact Not applicable

Where is my stuff - 2 dog bed

I ordered the bed back in early December, waited til end of month for update and nothing. Then emailed, facebooked and still nothing. Money took right out of my account the day I ordered. Here it is February and still nothing, except an automatically generated number that they have high volumes of emails and will get back to me. Total scam and I will never see these beds. This company needs to be reported as innocent people are being victimized all the time. So p[censored] off.

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Im reporting to BBB.

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Haven't received my order and no response

Placed an order late December for 2 dog beds and money was taken instantly. Received an email 1st. January with an order number. Have emailed them a couple of times regarding a tracking number etc. only to be ignored. It's now February and I have no idea on what other way I can contact them. I'm so angry that they are getting away stealing from so many people. They have to be held accountable and be charged for their corruption!

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Still waiting dog beds

I ordered 2 dog beds December 25. With nothing more than a confirmation email of order. It is now February and no beds no tracking number nothing but silence from this company. If no beds give me my money back

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Scammed! Not happy!

I ordered TWO dog beds from custumify Dec.22nd! I waited a month to say anything because it stated “might be delays due to covid” blah blah. So since then, January is now gone and over with..I emailed them AND send a message on their messenger! No response! They took out money the day I ordered! I won’t let this go! I will get my money back! I’m upset that instagram would allow such adds, only to scam customers! Not cool!

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Mine was Facebook ad. My bank is trying to get my money back.
Lot of people complaining

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Ordered Dog Beds did not receive

December 26,2021 I ordered dog beds and still have not received. I have emailed and tried many times to connect .. go one generic email from Macy on Jan 12 that said they were very busy and working on the orders and would respond back in 24-72 hours. NOTHING and still no dog bed. They were very quick to take the money from. Now I have a dispute with my credit card. This place is terrible and they are still advertising ..

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Scammer's website Customify.com
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

Took the money 11/29/21

Order placed on November 29. Emailed them end of December to get info on delivery. I got two communications with them that the beds were coming. Emailed them January 20 and have had no return contact since and still no beds. Another Facebook ad that was a rip off!