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Delivery Reports & Reviews (176)

- Rockland, MA, USA • Nov 19, 2024
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They currently have a website up as bbgrills.com the CEOs name seems to be Ryan Maltbie however when the item is order the card is process through him which the address was provided. There has been no items ever shipped no contact as they string you along and nothing moving forward upon the matter. The phone contact I have received from the CC company was (209) 418-8009. I have submitted a dispute as well.

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- Santa Rosa, CA, USA • Nov 14, 2024
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I bought a planner from an Ad on Facebook from Ivyever.com. I received an paid invoice with fake tracking number. The customer service is a fake. I have never received the product.

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- Oakley, CA, USA • Nov 07, 2024
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ordered product haven't received any information on product no receipt or tracking information.

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- Covelo, CA, USA • Nov 06, 2024
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I clicked on a Facebook ad for a Digital Planner and paid reluctantly with my debit card. I never received any confirmation or product. Tried to contact company but impossible to get a hold of a human. There were then two reoccurring charges on my card, one for $21 and one for $29 from Fuji Reverence. Upon researching that company was connected to https://ionaskin.com/ . I never ordered from them and only charge made on the day of charges were from a purchase at https://brightwayshop.com. Both those websites are set up the same and no way to get a hold of a person.

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- San Pablo, CA, USA • Oct 27, 2024
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They sent me a text message saying that the us customs cannot clear my package they sent me a link which told me to put my address, email, phone number and credit card information

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- Sunnyvale, CA, USA • Oct 25, 2024
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I reached out to Wedding Works after finding their business on The Knot back on March 09, 2024 looking for services for our wedding on 09/21/2024 and the communication was great. We were messaging back and forth on The Knot via their vendor messaging system. I was provided a pdf brochure of their services, and we set up a telephone meeting with Vanessa Roy on 03/11/2024. During the phone call we discussed that my fiancé and I were looking for a vendor to assist with setting up our wedding decor as I had done most of the planning for the wedding already. That same day we were sent an invoice for $660.00 for a "set-up" only package and service charges. We signed our contract via e-signature and made our payment on 03/13/2024.

On 03/13/2024, Vanessa emailed us back confirming she received our payment and signed contract. She also advised we would connect on or before 08/21/2024 to go over the wedding details.

On 09/12/2024 at 7:46pm, I sent Vanessa an email to try to touch base with her and included a pdf copy of the entire wedding decor planning itinerary. I also sent her a text message at (650)-636-6848 - the number used on our initial call, our contract, her email signature, and also online.

The next morning of 09/13/2024, around 10:06am I attempted to call the number to which it gave the automated message of, "Welcome to Verizon Wireless, the number you dialed has been changed, disconnected, or no longer in service." At this moment, I believed I was scammed. I began to search the internet to see if this was a legitimate business. The websites listed on her email signature and Instagram page were all non-existent. I then started to browse on Instagram and search for "Wedding Works" to find a page with the profile picture matching the exact same logo on the contract I signed (@v.weddingworks) , yet there were zero posts and again the same non-existent website link was in the bio. There was a second account under @wedding_works.sf with the most recent post from 2022. However, there were two tagged posts from other vendors mentioning @wedding_works.sf indicating this business was active recently. Those posts were from 02/09/2024 and 08/14/2024.

I went back to The Knot and tried to see if I could message her via their messaging system that we had originally used to communicate and the message thread was gone, the vendor account page was not there anymore.

At this point I had googled basically everything I possibly could to find a good contact information, I saw on a different website that the number for the business was different and showed (415)214-3238 which also gave the same automated message, "Welcome to Verizon Wireless, the number you dialed has been changed, disconnected, or no longer in service." On Yelp it showed that their paged had recently been updated August 2024 but still showed the disconnected number.

I decided to reach out to the vendor that tagged Wedding Works on their Instagram post, as well as the bride they worked with. I asked if they had a different contact number or information for Vanessa as all my information was no longer good. The vendor advised they only had Vanessa's email ([email protected]) which was different than the email I was communicating with in the past ([email protected]). In addition, while browsing the internet, I located another email associated to the business ([email protected]). All three which I had then emailed trying to get in touch with Vanessa.

After messaging the bride who just worked with Vanessa in August 2024 based on the Instagram post she was tagged in, she was able to provide me with an updated cell phone number (415)410-3784. I called and it rang once and went to voicemail. The second time I called she answered saying, "Hi, this is Vanessa."

I let her know that I was trying to get in touch with her and the number she provided me was no longer in service. She said she had sent me and email sometime in August saying they changed their number. However, looking at the email thread I never received that email, nor did I receive a phone call from them advising of their updated contact information. She then said she got my email from the night before and still needed time to look it over. I expressed my concerns of possibly being scammed and she said she sent me an email. Obviously, an email which I never received, I asked her to forward me the email She asked if I would like to be refunded, and I let her know I needed to speak with my fiancé about it.

Later that afternoon around 12:45pm, she sent me an email on a brand new email thread going over the wedding details and again mentioning she had sent an email with the new contact information that I never received. At the bottom of the email was a copied and pasted version of what was "sent" to me. However, it was missing the ---Forwarded message---, subject line, and email address she sent the email to.

Based on all of this information, and how much of it seemed like a scam to me, I asked for a refund as I could not trust that they would have proper communication with me or even show up on the day of the wedding.

She then responded back with,

"

Vanessa Roy

11:30?AM (8 hours ago)

to me

Hi Reina,

I understand your previous email as you no longer would like to receive our services for your wedding day.

Our website was taking down temporarily for upgrading purposes on our services. Our vendor page on the knot is active, we just work under a new location. So you may not be able to find us under the SF Bay Area. We never had an active instagram or yelp page, even when you initially booked with us. We do use other planforms and again, it may not be searchable for you in the Bay Area as we are based in a new location for 2025.

Unfortunately, all our payments are final and will not issue a refund on this matter. Although my emails were sent 30 days prior without a response from you. I don’t guarantee we reach out, but for you to contact us within that time window to discuss. We never received any email from you (regardless if we had an update to the phone number) only a few days ago. Leading to our communication only being one week prior. Which I would like to mention, is still plenty of time as we were just booked for “set up only” not for any wedding day coordinating.

Regardless of the fact, I truly wish you the best on your wedding day!"

The day after our wedding she issued a refund that was still processing before she took it back. I sent in a bank fraud claim and a couple days later received fraud charges for the DMV and amusement park tickets. The other bride who had a similar experience with her had the same issue with her credit card getting fraudulent charges

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- New Paris, OH, USA • Oct 24, 2024
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We ordered pajama sets for the entire family for Christmas. When we received the package. It was missing two sets of pajamas, and there was no packing slip in it to say anything. We contacted the company. They said to submit it to their returns department we were told to submit it in their computer, we did so and we’re immediately denied at that point. We were told that there was nothing they could do for us that not even a supervisor could override their computers decision and they would not do anything for us. I even recorded the conversation for proof, we contacted multiple people and given the exact same answer. Sorry there’s nothing we could do. The computer has the final say so now we are out the pajamas , and they will not refund our money for the items they refused to send us. We were told to contact PayPal instead we did so but PayPal was also unwilling to work with us.

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- Mill Valley, CA, USA • Oct 22, 2024
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I went to order a cleaning product online. The company said I had to send them a picture of the front and back of a check since they don’t except credit cards. They emailed me and said I would get a tracking number when the product has shipped. It’s been 9 months and still haven’t received anything.

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- Frisco, TX, USA • Oct 21, 2024
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I had noticed advertising for Hardaddy Hawaiian shirts. I visited the site a few times but noted prices were higher than I was interested in. In August I saw a promotion on Facebook for Hardaddy shirts at significant discount and a placed an order. I was provided tracking information however never received the package as indicated. I contacted the support email and they stated they would express ship a replacement. Again the tracking indicated the package was delivered but no good received. They offered a 79% refund which has not been received yet

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- Eureka, CA, USA • Oct 06, 2024
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I purchased a pair of sunglasses from the website. After entering payment information, and confirming purchase, a pop-up said they were on backorder. After a few weeks, I tried to contact them asking for a delivery date. I used the 'contact us' button on their website. I sent several messages via that button, but never received a call back or contact of any kind. When I looked at my credit card bill, I checked the phone number associated with the charge. It was for a retail payment collection company. I have not been able to find any other information about the Moodysonline company. The site is no longer findable with Google search. And, of course, I have never received the sunglasses I paid for.

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- Berkeley, CA, USA • Sep 17, 2024
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I got an instagram ad for a sale on the cycling clothing company Rapha. Rapha is a well-known manufacturer of cycling clothing. This ad was for the Rapha Cycling Club Outlet, with huge sale prices. Everything about this website had the official Rapha branding. The prices were super low. So low that I was a little suspicious, but all of the Rapha branding and everything else about the site seemed entirely legit. The checkout process was entirely legit as well, using the same interface that I've used at many other vendors (and much more professional than many health care providers I have paid through). The only suspicious part was the price. They had a full 30 day money back guarantee, and the checkout page still says "© 2024 Rapha. All Rights Reserved."

After purchasing, I later got an email to track my package. This was through a site called 17Track.net. The first tracking post was on August 6th, 2024, saying "??????????????" I then got different updates in Chinese, until September 7th, when it said in English that it was "out for delivery," and then on September 9th it said it was successfully delivered. However, no package ever came. So more than a month had passed since my purchase (seemingly negating my 30 day money back guarantee). I reached out to their support, which said "If your package does not arrive or shows a delivery address different from yours, please contact your local post office. Have a nice day!" I told them that the onus is on them to ensure their package arrives, and that they also didn't provide enough info even if I wanted to find it myself. They responded "Sorry to keep you waiting. lf the delivery is successful, the customer needs to contact the local post office to confirm the delivery location. Have a nice week." These support responses came from [email protected].

There is no effort on their part to actually deliver this product. The website that I originally used has completely changed. There are still clothes for sale but there is no mention of RCC Outlet, Rapha, or anything related to cycling. This seems like a scam and I don't want other people to get burnt.

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- Dublin, CA, USA • Sep 17, 2024
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I found their website "Florida Nursery" through an ad on Facebook. They are selling rare plants for a cheap price.

I went to their website "https://floridanurseryx.com/" and it looked extremely professional and legit. They had a lot of fake reviews and even showed a photo of their location on google maps (which turned out to be a different shop that they're just impersonating).

The photo showed a shop named Florida Nursery Mart and the location was in Florida.

I didn't check their location to confirm if it was really them, and just ordered 2 plants right away, which was a huge mistake on my part. I spent $58.75 on the 2 plants and used a debit card to order. I chose Fedex as the shipping option.

I received an email confirmation of my order from them so I thought they were real.

The next day, I emailed them asking when they were going to ship my order and they told me a date which was 3 days from then. But their reply seemed very unprofessional.

One of the reviews on their website said that they were very communicative and even sent pictures of the plants. So I emailed them again to ask them for more pictures of the plants that I ordered but they never replied.

I got worried that time so I reverse image searched their photos on their website and all of them were from other websites. Clearly they had just been using photos of other websites so I checked the location that they had on their website. It turned out to be a completely different store and they were just impersonating it. I contacted that store "Florida Nursery Mart" and asked them if they were affiliated with the website "https://floridanurseryx.com/". They told me that they are in no way connected to that site and that they are just being impersonated.

After days of them not replying to my emails, they suddenly sent me a tracking number for a USPS shipment showing that the parcel was shipped from Janesville Wisconsin. I have no doubt it is a fake shipment as their website says that they ship directly from Davie, Florida and the shipping courier I chose was Fedex.

I have reported the website floridanurseryx to shopify (the hosting website) but upto now they have not taken any actions against the scam shop.

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- Martinez, CA, USA • Sep 13, 2024
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On February 13th 2024 I placed an order for yoga pants my Order # was 44438 and I never received it. My order was $36.76

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- Martinez, CA, USA • Sep 13, 2024
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I placed a order on May 2, 2024 my order # is 1071 I never received it my order was “Candy” zipup

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- Cumberland, MD, USA • Sep 13, 2024
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I paid for product on August 25 and it is now Sept 12 and I still have not gotten product. I paid for 3-5 day shipping and still nothing

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- San Mateo, CA, USA • Sep 11, 2024
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ORDER 240707231624549

Your order is on the way

Hi Christine,Your order is on the way. Track your shipment to see the delivery status.

View your order

or View our store

Tracking number: HSDYH1221499389YQ

Courier: ????

Items in this shipment

Baja Sandals - Salt Crystal

SALT CRYSTAL/6/37 ×1

Suns Out Bucket Hat - Black Pebble

BLACK PEBBLE/1SZ ×1

Piper Sandals - Sahara

SAHARA/8/39 ×1

Dama Rubber Flip Flop Sandals - Black Pebble 2

BLACK PEBBLE 2/6/37 ×1

Dama Rubber Flip Flop Sandals - Dried Mango

DRIED MANGO/6/37 ×1

Onshore Sandals - Black

BLACK/6/37 ×1

Kai Sandals - White Cap

WHITE CAP/6 ×1

Tiki Beach T-Shirt - Salt Crystal

SALT CRYSTAL/S/8 ×1

4/3 Synergy Chest Zip Full Wetsuit - Wild Black

WILD BLACK/2 ×1

4/3 Synergy Chest Zip Full Wetsuit - Wild Black

WILD BLACK/4 ×1

If you have any questions, reply to this email or contact us at [email protected]

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- Eureka, CA, USA • Sep 11, 2024
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I purchased a paid of runners sneakers on roadrunninghub. I didnt receive a shipping confirm and became suspicious and have tried to reach them via their customer service and have not received a response. The email given was bogus as well as the phone number. Please help

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- Berkeley, CA, USA • Aug 19, 2024
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This scammer advertises extensively on Instagram and Face book. The website looks legitimate and they use shopify. I placed an order on May 7, 2024 and as of August 19, 2024 have not received it. I reached out to them multiple times and was ignored or received a response from a bot. The tracking link shows the paint was being made July 6. This is obviously a scam and this supposed company should not be allowed to advertise. They are not a legitimate company.

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- Pleasanton, CA, USA • Aug 16, 2024
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Urban Contrive (formerly urban grailed) has a presence on IG and shows great clothing and appears to be a legit business. I purchased items in May 2024 using PayPal as the payment method, got an email confirmation and never heard from them again. I attempted to email multiple times over the next month or two and heard nothing so finally filed a complaint thru PayPal. During this time they changed their business name to Urban Contrive. Someone finally responded via the PayPal dispute channel, claimed my order had been lost and then stated it would be sent.

On Aug 11 I got an email saying my order had shipped with a link to some tracking site that I’ve never heard of called CJPacket. The tracking has never updated to show anything shipped and no one is responding to any inquiries once again.

I escalated the issue thru PayPal and they found in my favor. Do not buy from this company.

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- Long Beach, CA, USA • Aug 16, 2024
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The Scammer advertise he makes custom Jordans sneakers. I inbox the seller In May, on TikTok requesting to order a pair of his custom Blue Jordans cost was allegedly $300. Then the seller scammed me and told me because I was a first time customer I can get a discount for a second pair for $200. I sent the seller, a description of the custom Jordans I wanted. The seller had me send money to cash app. Both cash apps $GarzaK97 -$200 and $Spanky060965. -$300. When I question seller why did he have two different cash apps? He replied because he has too much money going into each account. When I requested for a picture or confirmation Delivery number seller tried to con me out of another $100 dollars stating he needed me to send that for delivery. I replied no you’re not getting any more money. That’s when I realized it was a scam because seller wouldn’t provide pictures nor tracking information. I never received the shoes. When I put in a dispute with Cash app, they told me it was nothing they can do. They can only flag the cash app account.

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