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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (226)

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I placed a flower arrangement Order on 1-11-23 for delivery on Thursday, 1-12-23 at Roger Florist CALL US : 1-888-737-9150. After my funds in the amount of $66.85 were withdrawn from my bank account/debit card, I received an e-mail notifying me that my order had been cancelled as follows:

Hello Norma,

This is to confirm that we had to cancel your order because it was undeliverable.

You purchased from us a very little while ago so we wanted to respond to you almost immediately so you can have a chance to go search for another flower service.

Sorry again but we cannot deliver to that address.

We issued a full refund to your card. Please allow 1 or 2 days for the funds to appear on your account, if you used a debit card it may take a bit more time depending on your bank.

If you have any other questions, please reply to this email.

Thank you for understanding and I am always here for you!

Kind Regards,

Jackie Tyler

Customer Service

Roger Florist

THEY HAVE NOT RETURNED MY FUNDS, NOTHING WAS ISSUED, REFUNDED, OR RETURNED. The website is full of statements from "so called customers" all thanking Denise for refunds of cancelled orders. I am sure they are all made up.

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Purchased flowers online that were never delivered. Called several times about my order. Each time you go to their website it has a different phone number at the top. Also, everyone that answer the phone had different accents. Called my credit card company right away to report it.

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 paid for flower bouquet to be delivered to my house. Roger Florist immediately withdrew $61.00 from my checking account. Soon they sent email saying my address was "undeliverable " even though I've received mail here for years. The initial email said they would send refund but they never did. They no longer respond to my emails and they even blocked my phone number when I try to call from phone I originally made order from. When I call them from another number and complain about never receiving a refund they hang up on me and block that number. DO NOT USE THESE ***** ****** * *******

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Googled forist in Lewisburg TN and this Florist popped up as a local florist with FREE SAME DAY DELIVERY. I was ordering flowers for a co-worker in her town, she had lost her father the previous day. The website seemed legit and I even got a receipt to my email. My credit card was charged immediately. The flowers were never delivered. I called to inquire and when someone answered the hung up on me as soon as I started talking. I tried to call back several times and after a couple of rings the number would disconnect. I tried the live chat and they said I had to email them with my first, last name and the last four digits of my credit card. I then googled the florist reviews and there are 86 reviews of people ordering flowers and them not being delivered and they cannot get in touch with anyone. All the stories are the same. Obviously this website is a scam and needs to be taken down.

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I ordered flowers to be delivered in Florida ro a relative. I received a Thank You for your order email.

Order placed on 1/21/2023 for 1/23/2023. My relative never received the flowers.

I called this phone number 1.866.435.0814 to report this. I was told all complaints must go through their customer service at [email protected]

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I was looking for a florist to send flowers to a friend whose mom passed away. I looked online for a florist near me, Roger Florist came up with a great google review score. I ordered the flowers online, I called them the next day and they said they couldn't deliver to that address but they charged my account. I was to email the billing manager about a refund, so I emailed her and she said she did the refund but it was not in my account so I have emailed numerous times and nobody will get back to me.

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Ordered flowers 1/18/22 for delivery next day. Card was charged. No confirmation email sent and no flowers delivered. And no notice that they couldn’t deliver. I only found out when I called the person to make sure she received. When you call the number on website a man answers saying all complaints go to their customer service email. I received an email back. Stating the couldn’t deliver to the address and to look for another flower service and they will refund in 1 or 2 days. The address is in a very busy city. There are zero reasons for not being able to deliver.

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Found them from Google search for a Florist. Went to website and found an arrangement. I called them and placed the order. Same dy I received a email from them stating they canceled my order because it was undeliverable. The said they would refund my money to my card and never did. They took my money from my debt card on 12/23/2022

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ordered flowers, weren't sent. When contacting thier phone number, it goes to India, and they said they sent an email stating that they couldn't deliver. I would get a refund in 2-3 business days. never recieved. Contacted again and was given an email to someone named Dennis, who emailed back stating the refund was already delivered. Have gotten a run around for a month now, with no resolution. This company is a PURE SCAM.

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- Newtown, PA, USA
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Searched online for a flower arrangement on Nov 16, 2022. Found Roger Florist website which had many arrangements. I chose one, put in my mom's credit card (she was paying for us). In an hour I received an email that said the arrangement was undeliverable, and a refund of $68.46 would be posted to the account in 3-5 business days. My mom waited until her statement came in, and the Roger Florist was on there, but a refund was not. I emailed the "support" email and was told they would refund. I called on Jan 4, spoke to a Trevor, and he said a refund would be posted in 3-5 days. I just repeatedly called four times. It gets picked up by different people, and when I ask about a refund, they put me on hold, and after a minute, there is a computerized voice that just comes on and says Roger Florist, Roger Florist, and I have to hang up.

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- Charlotte, NC, USA
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Ordered flowers to be delivered to a friend. Few hours later after online purchase was made, they sent a cancellation order and said the flowers could not be delivered and would be given a full refund.

After the refund was not received in few days, contacted the customer service email listed on the site and "Denise" said it was cleared on their side. After several attempts to contact them and with no answer afterwards, realized this business is a scam and a fraud.

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- Hudson, NH, USA
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I ordered flowers for a funeral. Put in my information needed. I then received an email stating that they didn’t deliver to that location and that I would get a refund. After a week and not receiving my refund I called the florist. I was then told that I needed to email rogerflorist.com. I was then told to watch for my refund and to give it 5/10 business days. After 10 days I emailed again and was told they refunded me when they hadn’t. I’ve been trying to email them several times and am getting no response. I’ve also read several reviews on them that have had the same problem.

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- North Las Vegas, NV, USA
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Online order placed with Roger Florist for flower delivery to Henderson, Nevada on 12/23/22. Immediate “Thank you for your order” email was received along with order details and amount of purchase. Email received from customer service representative, Jackie Tyler on 12/25/22 stating order was

cancelled because it was “undeliverable” and a full refund was issued and would be available in 1-2 days. I contacted them by phone on 12/26 and placed on hold for one hour until finally hanging up. Called again and a man who answered only wanted me to order flowers and said I had to email customer service for anything else. I then sent an email on 12/26/22 complaining about the order not being delivered and expecting the the refund immediately “Manager Denise’s”emailed a response right away telling me that she showed a refund to my account on her end. On 1/04/23 after another email inquiry from me regarding the missing refund “Denise” responded by stating

“Have you looked in the account for Roger Florist? It

would show on your account as

Roger Florist.“

I emailed “Denise” back saying the $88.79 had still not been refunded. No response or refund as of today 1/6/2023.

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- Toronto, OH, USA
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Placed a flower delivery order on their website. I was emailed right away with them stating they do not deliver to the requested address. And they were refunding my card. It has been 10 days and still no refund. I was emailing a "Denise" who advised to give it another day or 2. She stopped responding to me 2 days ago.

I found a website with others complaining and getting the same responses. I do believe this is a scam website.

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- Pilot Mountain, NC, USA
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I ordered some flowers to be sent to a home in Florida. I did not get a confirmation so I reached out to them. They told me that they could not deliver to the address and had refunded the money. I have reached out to them a few more times about the refund. I did not get the refund and now they are not responding to the emails. I tried the phone number and there was no answer.

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- Campobello, SC, USA
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The online florist site listed a toll free number and promised same day delivery. I called to place my order, gave payment information, delivery address plus my mailing address and email. Also gave inscription for card. After hanging up it hit me, why did they need my mailing address? It had been too easy and it seemed like something was not right. I called my bank right away and discovered that my account had been over charged. I called the florist back and said I wanted to cancel my order but got put on hold over and over. I called back again and again until finally I reached a recording saying the number was disconnected. Total scam!!!

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- Phillipsburg, NJ, USA
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I purchased flowers for delivery and the recipient did not receive them. I have called and emailed them, with no response.

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- Sacramento, CA, USA
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I ordered and paid in full for plant arrangement on Thurs., 12/22/22 from Roger Florist to be delivered on the same day as ordered to a family member in Chicago. I received an email within 5 minutes claiming they received my order and processed my payment and the payment was posted on my bank account immediately. The delivery did not arrive to the recipient in Chicago and I followed up with an email to customer service at Roger Florist. I received a reply a couple of hours later stating they were closed for the day but they would get right on it the next morning. Three days passed and nothing was delivered as paid for and I sent an email demanding a full refund. I received a reply a few minutes later from a "manager" stating her name was "Denise" and her "business address on the email was a New York address.

She stated my order had been canceled for an unknown reason right after they withdrew my money from my bank account and I demanded a full refund immediately She wrote back that she would "personally refund" my money in full by Monday (12/26/22) and to allow my bank time to process the refund. It has not been refunded as promised I replied that I was reporting their fraud to ScamPulse.com immediately.

 

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- Laramie, WY, USA
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I tried to order a flower arrangement to be sent the same day as the website advertised. I was promised a receipt within three minutes, I never received a receipt. When I tried to contact them the next day to insure the flowers were delivered, they emailed me that the order was canceled and I would be issued a refund. I never received a refund. When I called the number on the website, a man with an Asian accent answered the phone and put me on hold forever! I tried to chat with the robot on their website, but it told me they only communicate via email and to email [email protected] and someone would email me back within 2 minutes. No one emailed me. I was told to put Denise in the subject line and she would respond. Denise also said she would follow up and find out why the order was canceled. Denise never followed up.

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I tried to order flowers to be delivered to a nursing home for a family friend for Christmas. I completed the order online (on their website) but never got an email receipt, as it stated I would. Then I emailed to the customer service address but got no response. Finally I called and was passed off to a 2nd person and only given a "confirmation number." The flowers were never delivered but the charge went through on my credit card.

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