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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (250)

- Ithaca, NY, USA • Nov 27, 2024
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I called them and they kept saying within few business day we will refund you and it’s been 2 weeks. Every time I call they have very bad customer service. When I searched I saw bad reviews on Reddit. Everyone is complaining about not getting their refunds or their delivery.

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- Glassboro, NJ, USA • Nov 26, 2024
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On November 1st, I placed an order that required a 24 hour turnaround; flowers to be delivered at a funeral home for November 2nd. I searched and saw flowers that I liked at Sarata Flowers. I placed an order, and 10 minutes after placing the order, I received an email from Margaret Reyes saying they couldn't not accommodate my order, and my money will be refunded. To date, I never received a dime from this company. I have my credit card company looking to refund my credit card back. I sent emails and responses from Margaret saying she is looking into this personally and will refund me my money and 3 weeks later, still no refund.. Here is the very first email I received, and then I received about 5 more emails like this when I tried to get an answer.

We regret to inform you that your order has been canceled.

Once you place your order our team goes to work for you to send your order with one of our local florist partners. However, sometimes it is impssible to get your order out for various reasons.

What we are really good at here is to look for what you have ordered immediately and if we cannot find a partnerr florist that will be able to succesfully design and delivery your arrangement we cancel your order so as to give you enough time to search for something else or try to find a local florist on your own.

As such, we regret to inform you that your order has been canceled.

However, the good news is that you have plenty of time to look for a local florist and we wish you a happy delivery.

You are being fully refunded.

Margaret Reys

Customer Service Manager

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- Pacific Palisades, CA, USA • Nov 25, 2024
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I tried to buy a flower delivery service for my daughters birthday and a the day after I bought them I got an email saying that the delivery had been cancelled and that I would revuele my refund to my account. I have checked multiple times and I never received the refund. I have also been in contact with the people from customer service yet I still have not received my refund.

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- Hollywood, FL, USA • Nov 23, 2024
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On October 28, I received an email from sarataflowers.com telling me that my order was canceled and I would receive a refund within 3 to 5 business days, however since that time I have not seen my credit card credit or any refunds given, I’ve contacted them via email and on the phone and they keep telling me the refund was issued, but it never got back to my credit card. I reported it as fraud to my credit card, but I don’t know what else to do. The customer service manager, whose name appears on the email is Margaret REYS. I requested to speak to a supervisor or manager, and I was told that no one was available. Also, all of the customer service agents have foreign accents like they’re from India or somewhere in the Middle East.

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- Hillsboro, OR, USA • Nov 21, 2024
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Ordered flowers for my Mom and still haven’t received a refund since October 3rd. They weren’t able to deliver.

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- Kennewick, WA, USA • Nov 21, 2024
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Starluck flowers came up as a locally owned florist, I created an order and input delivery address, there was no indication it was out of their delivery area. My payment went through. I got a cancellation email at the time they were to be delivered, saying the florist in my area couldn’t make the delivery. I looked more into their business and they aren’t local to my area. The email said my refund was started. Today is 10 business days (14 days total) since my transaction went through. I made 2 calls asking about my refund. They put me on hold and someone else comes on, they are very rude, and they tell me my refund has been started. Then they hang up. Both call were exactly the same.

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- Laconia, NH, USA • Nov 19, 2024
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Lied about location. Never received flowers. Said they would refund like 4 times and never did. Have to fight with bank to prove its fraud because they said i ordered them and threres no proof if i received them or not. Very shady.

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- Portland, TN, USA • Nov 19, 2024
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I ordered a flower delivery online. The flowers were never delivered and I reached out to customer service twice for a refund. My money was never refunded and I had to dispute the charge with my bank.

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- Kearny, NJ, USA • Nov 18, 2024
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Sarata poses as a legitimate florist company, however, after ordering anything, the customer receives an email stating the order has been cancelled and a refund will be issued. After this happened to me I looked up others' experience on Reddit and found that the company does this to everyone and does not refund you. They are running a fake florist operation and stealing thousands (maybe tens of thousands) in funds.

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- Nolensville, TN, USA • Nov 18, 2024
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Confirmed delivery of flowers to funeral home. Flowers were never delivered. After payment was received they canceled my order and kept money. I have emails to back this up

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- Lake Mary, FL, USA • Nov 14, 2024
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I ordered a sympathy plant and flowers for a funeral greater than 24 hours in advance. The flowers and plant never arrived and yet this merchant charged my credit card. I attempted to contact the merchant and discovered that the merchant blocked my calls. SCAM!!!

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- Brandenburg, KY, USA • Nov 12, 2024
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On November 2nd, I ordered a plant from Starluck Flowers (order number *****) to be delivered on Saturday, November 6th to a family member in Millburn, New Jersey. I spoke with the recipient on November 9th who said no delivery had been received. I called Starluck the same day but they may have been closed because they did not answer. I then called my credit card company (Discover) to file a "dispute" and sad I would try to contact Starluck on Monday, November 11th. On the 11th, I did make contact with a Starluck representative who told me the order had been cancelled because "it was out of their area". I requested a credit to my credit card for the $74.74 purchase price and was told that the process was already begun and that it may take several days to process. In the meantime, I have been reviewing my credit card account to check for the credit which has not shown up yet.

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- New Orleans, LA, USA • Nov 11, 2024
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Ordered flowers that were never delivered and was not given a refund. The company hang up on you anytime you call and ask questions

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- Farmingdale, NY, USA • Nov 11, 2024
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I placed an order with Starluck Flowers to deliver arrangement to a local funeral home. Spoke to a guy John, he seemed to be professional. I asked him if they deliver to Bohemia NY and he said yes we sure do. I placed the order. I was told that I would be sent a confirmation which never happened. Called back asked for confirmation to be sent by email, still never got it. Called back again and then I was told that they cancelled my order and couldn't deliver the flowers it's outside the area. I knew right there something seemed off and was scammed with no receipt. I demanded a credit on my credit card and got no where. I've been scammed and now out of $170.33. I now see online all the complaints and fraud that this company has been scamming innocent people.It's absolutley disgusting what they do to people and I want to make it known that STARTLUCK FLOWERS is a complete SCAM/FRAUD, Please don't buy from them.

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- Aubrey, TX, USA • Nov 08, 2024
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I looked up florist in my area to send flowers to a funeral. When I made the purchase. I got a receipt and confirmation that informed me that I would be updated with tracking and shipping once available. I never received tracking or an order status. The flowers did not arrive on the day. The funeral home and the funeral home did not receive them, their website says the top right corner should have tracking for your order, but there is no area on the website that has tracking. They have not been responsive.

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- Las Vegas, NV, USA • Nov 06, 2024
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Called Starluck Flowers to order flowers for friends funeral. Everything at first went very professional, ordered fowers, asked if they delivered in that area, they said sure sure! Told I would be sent a confirmation which never happened. Called back ask for confirmation to be sent by email, never got it. Long story short, flowers never arrived, when I went to look up customer complaints on this business started to see a pattern of them talking money but no delivery, all stating they couldn't deliver because out of area. When I called to ask where my flowers were, they told me the same thing, can't deliver out of area! Never called, never emailed and when I asked if they could deliver it originally they said yes! Absolutely no problem! Now I camnot get a refund and will have to report as a fraud/scam! This business should not be allowed to continue this scam on people. Now I am fighting for my 94.29 back!

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- Farmingdale, NY, USA • Nov 06, 2024
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I called Starluck Flowers on 11/5/24 and placed an order for a flower arrangement to be delivered on 11/6/24 to a local funeral home in Bohemia NY. Their website clearly states that they are a local florist and will have same day delivery in Bohemia NY. The guy John that answered the phone took my order. I first asked him if he is located in Bohemia NY and he said yes. I then gave him my order for a Funeral Standing Spray be delivered. He asked me for the deceased first and last name. The information came right up on his end and he had the funeral home information and showing times. He then asked me for my credit card info and phone number along with email address. He said he will email me a receipt shortly and i said thank you and hung up. I was waiting for the receipt on 11/5/24 and never received. I then called the next morning for my receipt, a lady answered. I asked to speak with John, she said i'm sorry John is busy. She kept putting me on hold and acting very weird. She then transferred me to customer service and a lady Emma picked up the phone and told me that she's sorry but there is no John that works there and my delivery was cancelled because it was out of the delivery location and i will get a full refund. I knew something was wrong at that point. I was getting the runaround, John did work there but was busy, I never receiived my confirmation emails or cancellation emails. I had another guy Michael pick up the phone and said ma'm i'm sorry but we cancelled your order and I will receive a full refund. They all had heavy accents and spoken broken english, they were all laughing in the back ground and then hung up on me. I called my credit card and Starluck did charge the credit card the full amount $170.33 on 11/5/24 and i haven't received a credit or email from them. This is a scam and disgusting to have people act like this and rob people. I want other people aware that Starluck Flowers is a huge SCAM and please don't call them or give your personal /credit card information to them. They will charge your credit card, then cancel your order without any warning and tell you they will send you an email and you will never get one. Shame on them!!!

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- Mequon, WI, USA • Nov 06, 2024
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I attempted to purchase flowers online for a relative that lives in Pennsylvania. I purchased on the Sarata Flowers website, in which the charge went through right away (10/22/2024). Then very soon after on that same day, I received a cancellation email with an assigned number and a message that they will refund my money. I contacted via email on 10/26 and 10/30, receiving an email response both times but not an actual refund. The second email, I asked for a timeline when the refund would come through and they did not give one. The business website states that " Refunds are processed within 1 to 2 business days. Customers should see the funds credited back to their account 2 to 5 business days thereafter." This is inaccurate and I am not sure it was ever their intention to return my money.

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- Birmingham, AL, USA • Nov 04, 2024
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Ordered sympathy flowers to be delivered to the funeral home. Starluck Flowers cancelled the order then refused to give me a refund. I have a email stating my order was cancelled.

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- New York, NY, USA • Nov 03, 2024
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This is a scam flowers website. They claim to be a local business. There are multiple threads about them on reddit for their fraudulent activity. They take the order and don't deliver anything.

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