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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (226)

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Ordered flowers to be delivered to a friend in the hospital. Got a confirmation email then 20 minutes later got another email saying my order had to be canceled with no reason given. Was told I would be refunded within a couple days and it has now been a week and a half with no refund. Definitely a scam company

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Ordered flowers to a hospital. The order was cancelled within 2 hours without reason and I got an email from Cathleen kaur saying I had been issued a refund that would be there in 2 days. A week later and nothing, I emailed again and they insisted they were working on it. I filed a dispute with my card. Other reviews say this is a scam

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I made a purchase on their website for a flower arrangement, after a few minutes I received an email where they cancel my order because they could not deliver it, they say they will issue a refund but I am still waiting for it.

After a few days I check online and found out that multiple people have gone through the exactly same situation with this FAKE COMPANY, I don’t understand how they keep operating

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I placed an order for flower delivery with this company on 7/14/23 that was immediately cancelled "for an unknown reason" according to the email I received. I was told I'd get my money returned within 2 business days. It has been 5 business days and and I do not even see a pending returned charge. I've reached out multiple times and I only receive "don't worry, we're working on it!" emails, despite the fact I've asked multiple times for a confirmation number or proof that the refund has been process on their end. Upon research, reviews on Trustpilot state that many have experienced the same thing. I've disputed the charge with my bank as it's clear I will not get any money back honorably from this company. They need to be shut down.

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Ordered flowers for delivery through website. Immediately received email that order could not be completed and was cancelled. Funds were withdrawn from my bank account and have not been refunded.

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https://www.linkedin.com/in/perrykessisiades. here is the scammers linkedin. His company is located in turkey. He should be reported to FBI

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Order was immediately canceled with no real details given. A refund was "processed" immediately while I was still attempting to figure out what was going on. The person emailing used a lot of vague language without really explaining anything. A week later, my refund still didn't hit my card. I emailed and got the same vague, overly-enthusiastic reply that told me nothing about when to expect my refund.

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Ordered flowers on line to be delivered to someone for bereavement of her mom passing. They replied immediately saying they were unable to deliver in that area and a refund would be given. It never was. I had to cancel my card and pay another $10 for a new one. My credit union called them. They said they sent the refund but I never got it. They wouldn't send it again

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I ordered flowers to send to a friend out of state, using a credit card. While the money was instantly taken from my account, I was calling to make a correction on the sympathy note attached to the flowers. I was told to check my email because the order was cancelled. I did receive an email and then received another email with a refund receipt for the full amount. I contacted them a few days later and received an email apologizing for the oversight with a promise to issue the refund "immediately". Called again a few days later and was emailed another refund receipt. I then looked up the company on line and found reviews stating this same process with the receipt of no refund. Called my bank and they see no pending refund.

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- Gallatin, TN, USA
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Online order for floral delivery to Hartsville, TN. Less than 1 hour after placing the order, I received an e-mail stating the order had been cancelled, and a refund had been issued which would take 2-3 business days to process. Reason for cancellation: delivery could not be made.

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- Burbank, CA, USA
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I placed an order and then realized the delivery address was wrong, so I requested a refund. They responded quickly with an email issuing me a refund, which I thought was a good sign. I placed an order with the correct address and about 20 minutes later, that order was refunded. I received no explanation as to why but assumed it was because the address was not deliverable. Five days later, I reached out via email as both orders were charged to my account and no refund received. I got a quick response saying they apologized for the inconvenience and would look into it immediately but didn't hear anything for a couple days. I sent a follow up email and quickly got a reply - it was the exact same email response I'd received two days earlier from the "customer happiness representative" Cathleen Kaur whose picture on their website looks like a stock image. I then called and spoke to someone in customer service who insisted my refund had been issued and was processing. It's now been almost three days since that phone call and I still haven't received my refund. I looked online and saw countless reviews from others in the same position. This "business" is a total scam and should be shut down.

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- Buffalo, NY, USA
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I Ordered a dozen roses, Teddy Bear and chocolates Ibwas immediately sent a email stating order couldn't be filled and will be eefunded my money,talked to customer service rhey said wait 2-3 business days noo refund came ,called again they said 4-7 business days it still hasnt been returned

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- Jacksonville, FL, USA
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I ordered a set of pastel flower with a teddy bear and balloons and within an hour they "refunded" me back my 90 dollars and some change. Cathleen Kaur said it'll be back in your account in 2 days... well 2 days went by no refund, 3 days no refund, I even emailed her and she stopped responding. Day 9th I asked again nothing. So needless to say I had to call customer service and he then told me it'll be 10 business days... but their refund policy clearly states 3 to 5 business days.... so their policy is not true.

June 22nd of 2023 i called again and they will not give me back my money.

Date of experience: May 31, 2023

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- Medina, TN, USA
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I did an online search for a florist to deliver a birthday bouquet. The baby blue website promised a bouquet to be delivered. Soon after my order was placed I received an email stating the flowers I had ordered were unavailable and my order cancelled. I received an email with my refund statement but after two weeks and multiple follow up emails I still have not received a refund.

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- Green Bay, WI, USA
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After placing order immediately received an email that my order had been cancelled and my money would be refunded. This occurred 13 days ago, still no refund. When I email the company I receive canned responses telling me that they are working on my refund.

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- Ashley, OH, USA
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Fake flower shop promising quick delivery. Immediately called to cancel the order, but they still charged. They then sent a couple fake "refund initiated" emails. Information lost was name, address and credit card info for myself and name/shipping address where flowers were being delivered.

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- Sandy, UT, USA
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I ordered a flower arrangement on May 17, 2023 to be delivered the same day. I received an e-mail that evening stating they cancelled the order because the flowers were out of stock. They did not try to contact me at all to see if I wanted to make another selection. I called them when I received the notice, but the number I called immediately answered and hung up. I called again, and actually talked to a gentleman stating he would have the manager call me. I got an e-mail from a customer service representative stating they would refund the money within 5 days. I also received an e-mail showing a refund had been made to my account, but no refund has been received. I called again about the account, and they stated a refund would be made within 24 hours, but it it now May 30 (14 days) since the original purchase and I still have not received a refund to my account.

I have since noticed other on-line reviews complaining of similar issues.

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I ordered a Sympathy plant for my sister in law who lives in another state , She just lost her mother , I found the web site I ordered and they scammed me for 65.00 apparently even if you fight for a refund they will give you the run around , Basically you'll never see the money back I am so upset over this I wish I had found the Trust Pilot complaints before I ordered

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My husband ordered flowers for his mother for Mother's Day through the website on May 10, 2023. He immediately got an email saying that they cancelled the order because the local florist couldn't find the flowers and our money would be refunded. They said it would be within a few days and it's been 16 days. We became concerned about it being a scam website and sure enough there are dozens of other people who have had the exact same thing happen. Please shut this company down!

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- Whitman, MA, USA
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I received an email that my order has been canceled and I will receive a refund. I have not received a refund and when I called they hung up on me and blocked my phone number. I called from another line and it went through and they hung up on me again and blocked that number

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- Reynoldsburg, OH, USA
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On May 19, 2023, I ordered flowers for my cousin’s funeral. I found the company online since we are in a different state from the funeral. They told me that they would make sure the order was delivered to the church on the morning of the funeral. The order was placed, payment made. The day of the funeral, I received an email stated the order was canceled because the florist did not have the specific plant that I requested ( peace lily). They did not call to request options just canceled the order. I still have not received the refund although the company states that they have returned the refund. According to the bank, no request to refund is pending. I did a FB search and I see that this is normal for this company to take money and then not deliver. I am beyond angry as I am currently on sick leave and only receiving 60% of my pay. I don’t have monies to be thrown away.

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