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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (303)

- Independence, OH, USA • Dec 30, 2024
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Ordered flowers (appeared to show on-line local company) on Dec 5, 2024. Within 2 hours received a refund notice that flowers could not be delivered. Refund ref #211732.

Money was withdrawn out of my bank account. No credit was issued back to me.

On Dec 10, 2024 contacted via email about status of refund was told "rest assured I am actively working on it"

On Dec 13,2024 contacted via email again about still not receiving refund they replied " we are addressing it promptly"

Still no refund, filed claim with local bank on 12-20-24. Looking the company up on your ScamPulse.com site, it appears I am one of many that got conned.

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- Gallatin, TN, USA • Dec 28, 2024
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Ordered flowers for a funeral. They were never delivered. Promised a refund within 2 business days. Weeks of emails and phone calls later and they still haven’t returned the money. Received a confirmation email of a refund that would process. Have now submitted all the information and email chain to my bank, have had to cancel my cards, and in the dispute process to get my money back. Do not use. After a quick google search once the refund didn’t show up it seems to be this company does this to everyone to get your credit/debit information and no one gets flowers. Be aware and choose a different company. Google needs to delist.

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- Clermont, FL, USA • Dec 25, 2024
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ordered flowers for sister in Winchester, VA. flowers not delivered. called customer service & they told me delivery address out-of-service-area -ordered cancelled. But, website states "ALL WINCHESTER". got no messages (email, phone, text) indicating cancelled order

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- Denver, CO, USA • Dec 19, 2024
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Ordered flowers on 11/19/2024 for sister's birthday. The order was cancelled by Starluck but no credit received. After several days, I called and was told by Hannah on 11/29 who said she understood my frustration and would issue the refund and allow 2-4 days for credit, nothing happened. I called again on 12/11 and talked with Mia and was told the same thing, but again no refund. I called on 12/17 and spoke with Patrick who again said he understood my frustration but could not tell me when the refund would be issued. I told him I would allow 3 days for the refund to be issued which would be an entire 30 days since I placed the order. Today I noticed there was a refund. I disputed this charge with my bank that issued the debit card so I am not certain who issued the refund the bank or Starluck. But this is obviously a scam. When you call they immediately pick up the phone and then disconnect, or let it continue to ring for up to 10 minutes, or if they do answer it is a different person each time with a scripted speech regarding their understanding. THEY DO NOT INTEND TO REFUND UNLESS YOU ARE PERSISTENT FOR 30 DAYS AND ARE FEARFUL OF REPERCUSSION FROM THE CUSTOMER. They operate under Starluck Flowers or use the name Star Luck Flowers they use the same 800 number for Ava's flowers, Starluck flowsers, and Star Luck Flowers. SCAMMERS!

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- Frederic, MI, USA • Dec 18, 2024
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My mother ordered flowers for a memorial service for her granddaughter and my niece, order #62890 on October 18, 2024. They never delivered the flowers which you can see online is often the case and still have yet to issue the refund upon repeated requests to do so... please see online reviews on this company- scam:

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- Eagle Mountain, UT, USA • Dec 16, 2024
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November 26 order received for $72.56, canceled by merchant the same day, received an email that said the money will be refunded in 2 business days.

December 1 contacted the merchant. Response said they were working on it.

December 4 contacted the merchant. No response.

December 6 contacted the merchant. Said they would contact the refund department and get back to me. Never did.

December 9 contacted the merchant. Was told the refund would be in my account in 3 business days.

December 13 unidentified charge of $95.22 by “Monobank”

December 13 Still no refund, so I filed a claim through my bank.

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- Alameda, CA, USA • Dec 16, 2024
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Searched for same day shipping florist, found (https://sarataflorist.com). Ordered a bundle. Never revived item. Was sent a "cancellation" email and "refund" email. Never got money back.

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- Providence, RI, USA • Dec 09, 2024
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Starluck Flowers pretended to be a local florist on its website (Falmouth, Mass.). I ordered flowers using a coupon code. The order was cancelled later that day and the email stated my charge was being refunded. I called a week later and a man told me it hadn't processed correctly but would be within 10 days. I called again, they said the same thing, and said the refund would be processed in 3 days. It is a scam.

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- San Antonio, TX, USA • Dec 09, 2024
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I ordered flowers on September 22, 2024 and were never delivered. I received an email stating the order was unable to be delivered without any specifics . I requested my money back since Sept 23 and customer service representative affirmed my money will be refunded within 2,5 business days. Several emails and phone calls I have been making and they keep saying my money will be refunded. Here we are 3 months after and still not getting my money back. This company is a scam.

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- Chapel Hill, TN, USA • Dec 06, 2024
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I placed an order for flower delivery online on 11-19-24 via CC for $80.17. Later that day I received an email from [email protected] that they were unable to fulfill my order so they cancelled it and would process a refund. Of course, I have not received a refund to date. I have called them several times at 800-646-8308 and emailed them inquiring about my refund. No luck yet.....but I will not stop.

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- Missoula, MT, USA • Dec 06, 2024
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Ordered flowers via the website because it said they delivered to the area for a friends funeral. Just presumed they contacted local florist to complete the transaction which I was ok with as the order was on a weekend and I thought it would get handled in a more timely manner. Received the following email:

I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.

In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 2 business days, or sooner, depending on your bank's policies.

I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you.

Thank you for your understanding!

The requested delivery date was on a Monday so the email didn't make sense. Either way, the money has not been credited back to my account after five days. Emails to both [email protected] and [email protected] have not gotten any results.

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- Westminster, CO, USA • Dec 05, 2024
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Ordered flowers for a funeral. Next day got email saying the couldnt deliver due to no florist in area. Have gotten three emails after complaining that money would be refunded. Been three weeks and nothing

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- New York, NY, USA • Dec 03, 2024
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I bought flowers for this company and they were not delivered on 9/21/24 which was supposed to be the delivery date. I sent them an email and they said my order was cancelled because they didn't have those flowers, and that I would be refunded in a few days. It's now been 2 months and I've had 5 email exchanges with them, plus 2 phone calls. Each time, they say I will be refunded in 5-8 days.

I googled Sarata Flowers and realized this company is a scam. They do this to many people. https://malwaretips.com/blogs/sarata-florist/

I was able to get my money back by calling my credit card company. However, it is super concerning that this company still exists given that they have been reported to ScamPulse.com by many people over the course of multiple years. Can you please help get them shut down??

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- Ithaca, NY, USA • Nov 27, 2024
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I called them and they kept saying within few business day we will refund you and it’s been 2 weeks. Every time I call they have very bad customer service. When I searched I saw bad reviews on Reddit. Everyone is complaining about not getting their refunds or their delivery.

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- Glassboro, NJ, USA • Nov 26, 2024
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On November 1st, I placed an order that required a 24 hour turnaround; flowers to be delivered at a funeral home for November 2nd. I searched and saw flowers that I liked at Sarata Flowers. I placed an order, and 10 minutes after placing the order, I received an email from Margaret Reyes saying they couldn't not accommodate my order, and my money will be refunded. To date, I never received a dime from this company. I have my credit card company looking to refund my credit card back. I sent emails and responses from Margaret saying she is looking into this personally and will refund me my money and 3 weeks later, still no refund.. Here is the very first email I received, and then I received about 5 more emails like this when I tried to get an answer.

We regret to inform you that your order has been canceled.

Once you place your order our team goes to work for you to send your order with one of our local florist partners. However, sometimes it is impssible to get your order out for various reasons.

What we are really good at here is to look for what you have ordered immediately and if we cannot find a partnerr florist that will be able to succesfully design and delivery your arrangement we cancel your order so as to give you enough time to search for something else or try to find a local florist on your own.

As such, we regret to inform you that your order has been canceled.

However, the good news is that you have plenty of time to look for a local florist and we wish you a happy delivery.

You are being fully refunded.

Margaret Reys

Customer Service Manager

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- Pacific Palisades, CA, USA • Nov 25, 2024
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I tried to buy a flower delivery service for my daughters birthday and a the day after I bought them I got an email saying that the delivery had been cancelled and that I would revuele my refund to my account. I have checked multiple times and I never received the refund. I have also been in contact with the people from customer service yet I still have not received my refund.

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- Hollywood, FL, USA • Nov 23, 2024
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On October 28, I received an email from sarataflowers.com telling me that my order was canceled and I would receive a refund within 3 to 5 business days, however since that time I have not seen my credit card credit or any refunds given, I’ve contacted them via email and on the phone and they keep telling me the refund was issued, but it never got back to my credit card. I reported it as fraud to my credit card, but I don’t know what else to do. The customer service manager, whose name appears on the email is Margaret REYS. I requested to speak to a supervisor or manager, and I was told that no one was available. Also, all of the customer service agents have foreign accents like they’re from India or somewhere in the Middle East.

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- Hillsboro, OR, USA • Nov 21, 2024
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Ordered flowers for my Mom and still haven’t received a refund since October 3rd. They weren’t able to deliver.

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- Kennewick, WA, USA • Nov 21, 2024
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Starluck flowers came up as a locally owned florist, I created an order and input delivery address, there was no indication it was out of their delivery area. My payment went through. I got a cancellation email at the time they were to be delivered, saying the florist in my area couldn’t make the delivery. I looked more into their business and they aren’t local to my area. The email said my refund was started. Today is 10 business days (14 days total) since my transaction went through. I made 2 calls asking about my refund. They put me on hold and someone else comes on, they are very rude, and they tell me my refund has been started. Then they hang up. Both call were exactly the same.

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- Laconia, NH, USA • Nov 19, 2024
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Lied about location. Never received flowers. Said they would refund like 4 times and never did. Have to fight with bank to prove its fraud because they said i ordered them and threres no proof if i received them or not. Very shady.

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