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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (251)

• Apr 26, 2024
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Placed an order #197407 with Sarata Florist on 13 April 2024 to have Citrus Kissed bouquet of flowers delivered . I received email notification on 13 April 2024 from Margaret Reys, Customer Service Manager, that my Sarata Florist order #197407 had been canceled and fully refunded. I contacted via telephone, Sarata Florist customer service on 16, 19, and 24 April 2024 to advise the business that the refunded amount $101.25 had not been credited back to my credit card account, and to inquire when I should expect the refund amount to post. In each telephone conversation I was told to give the refund posting to my account a few more days. I requested to speak with the manager on my last conversation and was told by the person I was speaking with (Max) that he was the manager, and could not give me a date to expect the refund to post to my account. I informed Max, that this was unacceptable at which point he hung up the telephone and the call was discontinued. I feel that this business was very unprofessional and could not answer my basic questions concerning the refund amount in question.

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- Babylon, NY, USA • Apr 09, 2024
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i looked for a florist that could deliver to a certain area and flower by nora came up.

i placed the order and after placing the order i never received a confirmation email which led me to research into more. i foudn multiple scam.

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- Eliot, ME, USA • Apr 01, 2024
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I ordered flowers online from SARATA FLOWERS and paid with my credit card. The order was received according to an email I received from them. However, minutes later, I received another email saying they had cancelled my order because the delivery area I had specified couldn't be accessed from their area. This cancellation email

said my money would be refunded. After a week or two, I noticed that there had not been any credit refunded to my Credit Card account. So I replied to their "cancellation" email and asked them to refund my money. I received another email apologizing for the delay and they would take care of it. This email was allegedly sent by their Customer Service Manager. I still haven't received any refund from them as of 3/30/2024. I will call my credit card company fraud number and cancel my card, for a new re-issue.

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- Hudsonville, MI, USA • Mar 26, 2024
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We lost a close family member and wanted to send flowers to mom. We looked up area florists and found this Florist close and price wise was comparable. We talked to them on the phone to make sure the delivery time would be when they were home. We paid for the product. It was never delivered. We looked up that address of the florist company and then realized it does not exist. We froze our credit cards. :( On top of death, now this?

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- Waxhaw, NC, USA • Mar 19, 2024
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I ordered flowers to be delivered and paid for them. The order was cancelled within an hour, and I was told I would be fully reimbursed. That did not happen. I called 2 times to follow up at which the person told it would take a couple more days. The money was never reimbursed.

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- North Port, FL, USA • Mar 07, 2024
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Ordered an arrangement for my partner and they never delivered

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- Elgin, SC, USA • Feb 29, 2024
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I’ve tried reaching out to them several times they keep giving me the runaround and they also sent me a letter after two hours of making the purchase and they cannot place my order and they will refund my money within 2 to 7 business days and that was on February 6, 2024 and here it is February 29, 2024 and I haven’t heard anything back from them and also filed a complaint with my bank account with my bank and I haven’t heard anything back from them yet. I just want to get this business settled and the customer service were they kept hanging up on me and give me something. Let me speak to the manager and transfer me it it was awful. I feel like it was a scam and I read the reviews and I said it was a scam. I just need someone to help me with found a

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- Lakeside, MT, USA • Feb 29, 2024
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Attempted to purchase a floral arrangement for the birth of a child. After entering debit card information and being charged was emailed by them saying they could not complete the order and the transaction had been refunded to the account. The account was charged and nothing was refunded. The site claims to be affiliated with local florist and they act as a company to get in touch with them so that they can be delivered locally.

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- Stuarts Draft, VA, USA • Feb 28, 2024
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On 2/21/2024 I order a floral arrangement on line for my family member who just had surgery. I received an email on confirming my order then a little while later I received an email stating that they were refunding my money as the order was unable to be processed. It is now 2/28/2024 and I have not received a refund in my bank account. I reached out to my bank and they said they will file a dispute after 15 days if the money is not refunded by then. I tried to email them but I just kept getting redirected to their site when I clicked on the email address. When I tried call them all I got was music on the line.

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- Chambersburg, PA, USA • Feb 27, 2024
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I ordered flowers on February 3 ,2024 called baby first block - pink for $61.73 order number 134136 .To be sent to my daughter in-law in the hospital in Lewisburg,PA 17837. My daughter in-law never received the flowers. I received an email stating that Sarata Flowers cancelled the order and stated I would receive a refund . I have called Sarata Flowers Company five times asking for my refund . The last time they hung up on me .

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- New York, NY, USA • Feb 17, 2024
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DO NOT BE SCAMMED BY FLOWER QUEENS - WVFG

Please read the information on the site below, however note that what I ordered was never delivered and when I went to the "store" to see what happened to the "order" the building was a luxury high rise building in Long Island City. The concierge at the front desk said that people come there all the time looking for the store. He informed me that such a store does not exist. I received a confirmation email for order with a confirmation order number. I had to close my debit card. But they have other information about me like address and phone number.

This is what the fake sight has posted online:

When you shop flowers online with Flower Queens - WVFG, you will see beautiful bouquet arrangements of flowers hand-crafted with passion, attention to detail, and great care.

Flower Queens - WVFG is committed to creating beautiful flower arrangements and floral gifts for any occasion. From Anniversary and Birthday flowers, to Valentine’s and Mother’s Day flowers, Flower Queens - WVFG has the best selection of floral designs for every unique occasion.

As a top florist in Long Island City, NY, each of our floral arrangements get the time and personalized attention they deserve. Flower Queens - WVFG passionately makes all bouquets in house, and personally delivers to your recipient in Long Island City so they are guaranteed to receive fresh and beautiful flowers every time with an added personal touch. Pick out a gorgeous floral arrangement on our website and order flowers online through our convenient and secure checkout page. Flower Queens - WVFG will expertly arrange your bouquet of beautiful blooms and can even create a custom arrangement or gift basket for your special occasion.

Flower Queens - WVFG offers flower delivery in and around Long Island City, as well as nationwide delivery through our reliable florist network! Flower Queens - WVFG provides same-day flower delivery for your last minute gift needs in Long Island City, NY as well.

This information above is fake. It is a scam.

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- El Monte, CA, USA • Feb 16, 2024
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I placed an order for a flower arrangement to be sent to my grandma in Ridgecrest, Ca. Within 5 minutes of me placing the order via the website, I was sent a response email that my order was canceled, and my money would be refunded. It has been over a week, and I still have not received my money back. I called the toll-free number listed for their business and got bounced around from person to person with no one being able to tell me where my refund is.

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- Murphy, NC, USA • Feb 14, 2024
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found the website on google [email protected] had a indian accent said they was a nationwide flower distributor they work through local flower shops the first credit card i gave them was declined gave them another one went through . price was 74.96 then after it was charged to my card it went to 146.26 this was on 2\ 13/ 24 they were to be delivered on 2/14/24 at 11 am they did not come i called them back they said that i call an canceled the order which i did not . an they returned my money which they did not . the first card i used that was declined i called them they declined it because it was a high risk an they would not allow the card to be used there because of so many of there card holders getting scammed that;s why my card did not go through they had a high risk alert . saw a lot of complaints of the same on the scam website.

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- Kansas City, MO, USA • Feb 12, 2024
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I purchased flowers for a friends birthday 1/27/24. They said it was in the delivery area and would be delivered. It was never delivered. Called 1/29 and they said the order was cancelled because the delivery address was out of range. I never received a notification of it. They said the money has been refunded but I’ve been calling for 2 weeks now with no refund. I then went and looked at their reviews and am seeing this has happened to A LOT of people. Please help.

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- Newburgh, NY, USA • Feb 10, 2024
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Thought I was calling a florist in Monroe NY to order flowers for a close friend’s funeral… placed order and then got a message that said problem with order and would get a refund…

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- Raleigh, NC, USA • Jan 27, 2024
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Advertisement of flower delivery services that are cancelled immediately after being placed but card is still charged.

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- Mount Laurel, NJ, USA • Jan 22, 2024
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Sarata’s Flowers website. You order flowers, they take credit card online and then email that your flower order is cancelled. Then do not give the refund.

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- Ontario, CA, USA • Jan 03, 2024
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I bought flowers on line to be delivered. Less then 30 minutes later received an email saying they were unable to complete my order and would refund my money. No money was refunded and when I call the state to contact my credit card company. I filed a claim with credit card and the claim was denied

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- Ayden, NC, USA • Dec 18, 2023
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I placed an order for flowers. 12/16/23 11:22 I received an email that my order was received and then received another email that my order has been refunded. I have spoken to many people who claim they are working on it but I have yet to revived any money.

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- Holiday, FL, USA • Dec 14, 2023
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I was attempting to order flowers to be delivered to my girlfriend at work. I used the website to order flowers and after the fact found out that the website was a scam. I’m not a very wealthy person and every dollar I make is very important to me

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