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Online Retailer - Flower Delivery Scam

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Online Retailer - Flower Delivery Scam Reports & Reviews (303)

- Duluth, MN, USA
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Ordered flowers... then they canceled the order and stated a refund would be given. I still have yet to receive the refund. The confirmation number they gave me was 74348. I have E-mailed them weekly..nothing

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- Dallas, TX, USA
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Just to give perspective - This company played off of another company which is named Rogers Florist in which they used Roger Florist.

Website in question - Domain Name: rogerflorist.com

They have a fictious physical address which does not exist : 2000 Nassau Street, Princeton, NJ

Legal name per New Jersey business search entity site: ROGER FLORIST LLC 0450775864 PRINCETON LLC 2/28/2022

The scam is when you purchase flowers, they take your money then no delivery is completed. When you try to contact them via phone and have already made a complaint to them, they block your number.

Email contact only states: Hello. We do customer service by e-mail only. Please email us at [email protected]. There is someone here waiting right now to answer your e-mail. We answer all emails under 3 minutes. Please provide your first name, last name and LAST 4 DIGITS of your credit card in the email.

So whenever you call, it rings then disconnects also when you chat they disconnect after the above email statement.

My scenario:

I placed an order for flowers online with Roger Florists, they took my credit card and charged me immediately and the next day on 12/8/22, after I called, they indicated that they were unable to deliver due to the system cancelling my order. Then indicated they would credit me back within 3 to 5 business days, so I periodically emailed them to make sure I was getting my refund. This has not happened, so I filed a complaint via USAA since this is a civil case.

As I kept researching this entity, I also found numerous complaints with the very same scenario I discussed above.

https://www.complaintsboard.com/roger-florists-complaint-c1386664

https://www.scampulse.com/roger-florist-reviews

I would be MORE than happy to further documentation to support my last chat experiences with Roger Florist, if needed!

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- Pikeville, TN, USA
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Looking for flowers to be delivered. Roger Florist came up 1st. I liked what I saw & called to place order. Person stated they would email confirmation. After a couple days I had not received confirmation but I had been charged for the flowers so I pulled up website and that is when I discovered the scam. Several other victims & lots of being scammed information. I have attempted contact for a refund several times to no avail.

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Flower delivery offered online. Without confirmation, the credit card was charged. I received an email the next day that the delivery had been cancelled. I checked for a refund, but there was none. I followed up with the company via phone and email. They claimed the refund had been issued however were not able to provide a receipt. I have followed up via phone and email for a month and have been hung up on or ignored.

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The scammer poses as a flower delivery service and accepted an online order but it was never delivered. I did reach their "customer service" team and it was a group of Middle-Eastern/Indian people who promise to make a refund but no refund ever came.

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- Hollywood, FL, USA
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I was sending flowers and found this company online.

I ordered product and item was never delivered.

I never received a confirmation email or any information.

I reached out the next day and they said my order was cancelled. I contacted my bank and received my money back.

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- Clinton Township, MI, USA
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man with thick indian accent answered telephone...went to call back and nobody answered...went back to website and found the phone number changed.

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- Eustis, FL, USA
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Made an order for flowers and they said they delivered to Lady Lake Florida. Flowers were not delivered. Called back and they stated they di not have an order. About an hour later they charged my debit card 60.97. Called back and after several people who did not know anything, said I would have to talk to Denise there customer service manager. The nest day she e-mailed back and said the money would be placed back in may account and to allow 5 working days for it to appear back in my account. It has now been seven working days and still no money. Called this morning with no answer and e-mailed Denise with no answer. Needs to be shown as a crooked company.

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- Oshkosh, WI, USA
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On 10/28/22 I placed an online order for flowers needed for a funeral. I received an email confirmation the same day with $162.08 being charged to my credit card. That same day, I received another email stating: "This is to confirm that we had to cancel your order because it was undeliverable. We issued a full refund to your card. Please allow 5-7 business days for the funds to appear on your account, if you used a debit card it may take a bit more time depending on your bank. If you have any other questions, please reply to this email. Thank you for understanding and I am always here for you! Jackie Tyler." Of course, I did not get the refund to my credit card so I have repeatedly emailed [email protected] inquiring when I will get the refund. As of 12/12/22 still no refund and no response from Roger Florist. The phone number 877-613-2711 on their website nobody answers. I've filed a claim with my credit card company. DO NOT ORDER FROM ROGER FLORIST!!

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They took a flower order online and emailed the next day that it was "undeliverable" and a refund had been issued. refund would take 5-7 day. 19 days later and several emails between customer service and now they will not respond.

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rogerflorist.com comes up as the number one florist website offering online purchases and same day delivery...very easy to choose product and then enter delivery info with standard checkout procedure....i placed an order and followed the checkout procedures.....after not receiving the confirmation email, i attempted to call the number for a status update (after about an hour of time passing). a man answered and asked how he could help me, i asked about an update on the delivery order placed earlier today and the man asked me to stay on the line for a moment. as soon as he put me on hold, i received a recording telling me that "there are no agents available to take my call, good bye" then disconnected the line...

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On 10/3/22 I Googled for flowers to be sent and Roger Florist seemed like a good option - it looked like it was established and had a franchise. I made two separate orders, and immediately after each received an email from [email protected] stating they couldn't deliver to the address given. However, by that time they had made the two charges. The email stated that I would get a refund in 10-20 days. I called Roger Florist, and the person who answered said I had to talk to customer service, and transferred by call to what sounded like a foreign numbers (static). The person had an accept, so I assumed that cs was done in a foreign country, as is the case quite often. I waited three weeks, and tried again. I sent an email and received one back saying they were out of the office, try again another day. Now I see that when I tried to enter this email in this form, the email is invalid. That was in October. In November,I had two four charges made from companies I didn't know - I hadn't made the charges. I wondered if perhaps my cc info was sent out/sold to other scammers - the coincidence seemed too likely. I don't have proof, but I hadn't had any unauthorized charges (fraud) on my account in very many years - and all of a sudden, two consecutive months, the first whom I contacted, the second attempts by companies with whom I hadn't made any contact with. It was cause for legitimate conjecture, especially when it was obvious that "Roger Florist" wasn't going to respond.

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Ordered flowers to be delivered to nursing home.

Flowers did not arrive.

Debit card was charged.

Phoned site, was told could not help via phone, only via email.

Now realize, many negative reviews on internet

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The advertised florist said would deliver flowers used my card took money from my account then cancelled my order it's been at least two months I've sent emails and called but haven't gotten any money back

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I ordered flowers by phone from a number on their website. Paid by credit card. I received an email later that day saying my order was cancelled and my payment would be refunded. Refund has never been received. I responded to their "cancellation" email and asked again for the refund. Still not received.

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Was looking for a floral delivery service for funeral on Oct. 26. In florida.. I live in Rhode island but wanted flowers sent to the cemetery of loved one. Came up first in my search. Their website made them look local. Said local delivery. Picked flowers out. Paid w debit card. They instantly took my money then sent me an email saying they regretted that they didn't deliver to my area but would refund my money in 3-5 days. Why? You managed to take it out instantly, put it back. Anyways. Its been back and forth emails promising the refund and now they are not answering. Emails or phone calls. It's been 21 days

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I placed an order for a floral delivery by Roger Florist for $90.93 on 10/06/22. I was called later in the day and told they could not make the delivery and I’d be getting a refund is in 2-3 days. I have yet to receive my refund. I have called them at 855-451-2339 and they stated because I closed my debit card they could not refund my money. I have talked to my bank and was told if they refunded it to my old debit card I would still get the $$ into my account. I had no choice but to close the card when I realized they were a scam business. They asked for my new card information last week and I refuse to give it to them. They laughed and said then they would not be refunding my money. I have sent numerous emails to them and have called several times to no avail. I have reported them to FTC and filed a dispute for the charge with my bank. This business needs to be shut down! I have read complaints with complaint board (where I’ve also filed a complaint) and this has happened many many times with this business.

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Took money then they canceled my order and didn’t refund

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After accepting my order and charging my account, Roger Florist sent an email saying that they did not deliver in my area and advised that a refund would be issued, which was never issued. It’s a fake website set up to commit theft and fraud. Also, the location listed appears to be a bank (not a florist). Looks like the LLC is registered in NJ for anyone looking to further pursue a complaint.

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Ordered flowers from this website because they claimed same day delivery. I was anxious to get flowers to a sick friend, in a different city, in a hurry.

Now now looking back and realizing>>>>Any city and state you search for a flower shop, THIS bogus company comes up as if they are nationwide.

I was charged $68.46 the very next day received an email stating the flowers were undeliverable. And that I should be receiving a refund within 10 days. Been checking my account and nothing!

So I look up the company, sure enough I'm not the only person with the complaint of being robbed by these fools. When speaking to these same two Roger Florist employees, its obvious they r not from the United States. They continually kept patching my phone call back and forth between the two of them!

It's been almost a year that they have been in business. Why are they still allowed to have their website up to continually rob people everyday????

Why hasn't someone of law enforcement put a location with their phone number and made an arrest????? Isn't there some type of instant alert to get scammers off the internet immediately???

Internet police of some sort???

Exactly why I've never been an internet shopper!

So unfair nothing will be done about the situation and they will continue to take people's hard-earned money from them everyday.!!!

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