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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (22)

- Colorado Springs, CO, USA • Dec 19, 2024
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Bought an item on their website on Dec 6th, and it has not arrived nor has does the tracking/order number they provide appear to be legitimate. They have not responded to emails or text messages and do not provide any other methods of contact.

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- Saint Petersburg, FL, USA • Dec 19, 2024
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I placed an order for a pair of boots and paid with my debit card when they sent out the tracking number telling me that they were sent I never received the product. I contacted FedEx and they said there was never a package with my name or address that they had sent me a fake tracking number. I tried to email them because there is no phone number listed on the website and it keeps getting returned Because the email is no longer good so I have no way to get a hold of them to try to get my money back

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- Palo Alto, CA, USA • Dec 18, 2024
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purchased a pair of shoes online through buypurity.com only to be scammed and provided a fake receipt. They used PayPal as the means to steal my money. This website and company needs to be shut down ASAP. Unbelievable that websites like this are allowed to exist.

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- Aliso Viejo, CA, USA • Dec 18, 2024
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Found an add on Instagramm for Klone Scents. They are selling copies of well known perfumes and advertise heavily on social media. Placed an order end of September and to this day never received any products. Emailed them multiple times, but no response. According to their website their address is in Cheyenne, WY. Couldnt find any other information on them.

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- Banning, CA, USA • Dec 17, 2024
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Proposed to ship out water color art after I provided shipping information and payment and it was never shipped.

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- Braintree, MA, USA • Dec 17, 2024
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11/17/2024 placed an on-line order for a Stanley cup. Order was confirmed via e-mail. Order has not been received and website no longer valid. Reviews have shown that the website is a scam.

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- Fort Lauderdale, FL, USA • Dec 16, 2024
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Bought 2 pairs of Calibrated Chrome Weight 10 lbs Plates $99.95/ea . Total was $199.90 - $29.99 discount. Order was placed in May 2024 and never delivered. After 6 months of trying to get and answer from Kensui Fitness I gave up and realized I had been scammed.

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- Findlay, OH, USA • Dec 15, 2024
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I made a purchase online and received a message of confirmation. When I checked the message to track my order it said there was no such website/order etc.. I have emailed them to nothing but crickets. I’m not happy about being scammed. Why are people so crooked?!

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- Palm City, FL, USA • Dec 15, 2024
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I was looking for fireplaces online on Black Friday. A sale for 49.99 showed up at Wayfair. I clicked on the website, and ordered one. I immediately received a text from my bank noting the charge. The next day I checked for a follow up confirmation email and didn’t receive anything. I called the number listed for the charge on my credit card bill and it was not in service. I never received my order.

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- Cave Creek, AZ, USA • Dec 14, 2024
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I placed an order for 2 pairs of pajamas which was confirmed on 11/27. I have not received the pajamas. They have not responded to multiple email inquiries. The phone number is disconnected.

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- Hot Springs National Park, AR, USA • Dec 11, 2024
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They market as a domestic shoe company but only a mailbox in Wyoming. Ordered shoes 11/25....no shoes.

Same shoes on Amazon and Ali Express for 1/3 of the cost.

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- Brea, CA, USA • Dec 11, 2024
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I purchased 6 Trump watches and I was charged but never given a confirmation or receipt for my purchase.

I emailed them several times with no communication from them and the only phone number that's on the website doesn't work.

After weeks of not hearing back from them I had no choice but to dispute the charge with my bank.

This whole situation has been time consuming and beyond frustrating.

BUYERS BEWARE

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- O Fallon, IL, USA • Dec 10, 2024
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Found an ad on facebook for shoes from Top Vine. Clicked on link order and payed for shoes November 14,2024. Got email confirmation. On December 6th package said it was delivered and never was. I emailed their support and never received a response. I called today spoke with someone who asked for my order # and I gave it to them then asked for my tracking number and said product had been delivered December 6th. I was told to contact UPS. I did I gave them the tracking number and they verified package had been delivered but not to my address and not in my name. I called Top Vine back and I cannot get an answer.

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- Baton Rouge, LA, USA • Dec 05, 2024
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paid for two radar detector never receive the product or my payment of $298

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- Fort Morgan, CO, USA • Dec 05, 2024
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I ordered a product, over a moth and a half ago. they refuse to refund my money and they cant even tell me what state the package was last know to be in. I left a bad message on facebook and quickly discovered that they have done the same thing to over half of the people that have purchased anything from them.

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- Hollywood, FL, USA • Nov 18, 2024
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I am unable to reach this company and mint has already been take. Out

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- Panorama City, CA, USA • Nov 05, 2024
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The transaction worked perfectly. I was browsing on instagram when I saw a targeted add for a hello kitty Owala water bottle and immediately went to purchase.

Website seems to have good reviews and reasonable prices. What I paid for this bottle is the usual market price so I didn't think much about it.

I was charged immediately, got a confirmation email, and even a shipping email where it said item was on its way, but I couldn't see a tracking number to search it myself.

I contacted them a couple of days after I received the shipping confirmation email to see if maybe they sent the tracking on a separate email, but nothing.

I reached out to ask for it, nothing. I sent out 2 more emails and again, no response to any of them.

They use Shopify to manage their orders, and the order information still says "this shipment is on its way"....hasn't changed since October 16th.

I already disputed the charge with my bank and got credit for it. But it's amazing to me that scams like this still exist, was I the only one being scammed?

Why is the website still up? And a reliable company like Shopify (which I have used before, with no issues) working with scammers like these? Has no one reported them?

I also verified my address on the shopping details and it's correct. So there was no room for error.

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- Pismo Beach, CA, USA • Nov 04, 2024
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They are selling goods on their website for cheap and u purchased. They sent email saying it has been shipped but that they can't provide me tracking information

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- Pacific Grove, CA, USA • Oct 29, 2024
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I ordered pet trimmers. Their form switched my delivery address automatically when I selected Apple Pay. I emailed them immediately, letting them know the delivery address was wrong and to either change or cancel the order. They sent me a new confirmation with the correct address. But then days later I received a notice it had been delivered to the wrong address. All of this is documented. I never got the product, I can't get the product, yet they are claiming their system confirms delivery within the zip code and now ignore me. I demanded a refund, or a product. They say it's my problem. I have all of the emails and screenshots of their shipment confirmation to the correct address and then delivery notice to the wrong address, as well as their claim all they need is to drop it off in the zip code. Their phone has a recording that their number hasn't even been switched on, and their address may be residential. They will not respond to my emails.

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- Lake City, MN, USA • Oct 27, 2024
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Will not refund money for an order I caceled.

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