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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (145)

- Ypsilanti, MI, USA
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The company had been advertising for multiple weeks on Instagram for a product I'd been interested in. Finally got to a place where I wanted to purchase. So I made the purchase on 11/17/2024, using the ShopPay Method. I received a confirmation email from [email protected] confirming my purchase. According to the website (which is now no longer: https://soothesmooth.shop/) it said that "most orders will arrive with 3-7 business days", first red flag was that the confirmation email said to reach out to . Below is date stamped my interactions with these people:

Nov 21, 2024 - emailed asking out [email protected] for questions. Nothing back.

Nov 25, 2024 - emailed (@hotmail.com address) again, having heard nothing. Got a reply from [email protected] that presented as a Main from Soothe & Smooth - Jackie Martin, but signed by someone named Mary stating it was a volume issue and she'd be looking into it immediately.

Nov 26, 2024 - reply from company stating it's high orders and delays it'll be a 'bit of time', once order is shipped I'd get a tracking link. Signed from the Soothe & Smooth Team.

Dec 4, 2024 - still no updates, emailed the [email protected] email address. No Reply.

Dec 9, 2024 - emailed again (@gmail address), still no updates or shipping notices.

Dec 10, 2024 - basically told the same thing I was on November 26th just being about large volume of orders. No Reply.

Dec 16, 2024 - still no reply, I email (@gmail address). Hear nothing back.

Dec 24, 2024 - still nothing. Emailed (@gmail address) asking for my money back because this timeline is way too long. No reply.

Jan 2, 2025 - I email (@gmail address) again, no reply.

Jan 8, 2025 - I email (@gmail address) again, no reply.

Jan 9, 2025 - I email (@gmail address) again, no reply.

Jan 13, 2025 - I email [email protected]), get an auto reply saying it's no longer a valid email. I visit the website (https://soothesmooth.shop/) and the sight is now down. I cannot find them on Instagram either any more. I now know I've been had.

Jan 15, 2025 - I have another email (@gmail address) sent today with a different subject line, not planning to hear back.

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- Mc Kees Rocks, PA, USA
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Spartan is a company targeting men's hair loss, offering shampoo, conditioner, and scalp serum. The website is very convincing as is their instagram page. I purchased a product as part of a sale and after a month never received it. Their phone number is automated and never connects you with anyone; they are responsive on email but repeat the same messages. The ScamPulse.com reported that the LLC legally associated with the company does not have an actual residence in the state it is registered in. I am still attempting to receive a refund.

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- Fairfield, CA, USA
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Company Name: Glov Beauty

Nature of the Complaint: Unauthorized Changes to Order, Overcharge, and Failure to Refund

On January 4th, 2025, I placed an order with Glov Beauty for two specific products:

One set of a 4-needle/bottle and 12-serum package for $149.

One six-month supply set for $198.

The total amount of my order was $347. Before submitting the order, I took a picture of the order for accuracy. However, Glov Beauty altered my order without my consent. Instead of the items I requested, they processed an order for three sets of the 4-needle/bottle and 12-serum package, charging me $447.

When I noticed the discrepancy two days later, I immediately contacted their customer service team and alerted them to the error. I received an email assuring me that the two unauthorized sets ($298) would be refunded. However, this refund was never processed. Upon following up, I was told that the order had already shipped and they would not issue a refund—despite this being their mistake, not mine.

To date, I have not received any products from this company, which makes their refusal to refund even more egregious.

Desired Resolution:

I am requesting a refund of $298, which represents the cost of the two unauthorized sets ($149 x 2). I only agreed to and ordered one set for $149. Since no products have been delivered, I also request clarification on the status of my order for the item I actually purchased.

Glov Beauty's unauthorized changes to my order, overcharge, and refusal to honor their promise of a refund constitute deceptive and unethical business practices. I hope the ScamPulse.com can assist in resolving this matter and holding this company accountable.

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- Greybull, WY, USA
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have not received my product emailed many time they say be patient but 2 months is enough I just want this place to be looked at so they do not scam someone else

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- Hillside, IL, USA
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I ordered three products (buy two get one free) from Klone Scents on December 2, 2024 as a Christmas gift for my son (located in Minnesota to be sent there). As I was tracking the product's shipment, it became apparent there was an issue. I contacted the company via email, and was told they were inundated with orders and it would take a little longer than expected. I was told 7-14 business days. It has been one month today since I placed my order; and my son has not received the product. The tracking shows the product initiated from Franklin Park, IL, went to international airport, then back to Chicago airport, to be sitting in Chicago since December 29. The delivery address is Maple Grove, Minnesota. The Co-Founder, Olivia, did respond to email. I was also told their company is in Texas. I've asked WHY the shipment went from Franklin Park, IL to international airport then back to Chicago airport, only to be sitting in Chicago since December 29. I've yet to receive a response NOR the product. I have today disputed this with my bank/credit union that I used to pay for the products.

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- Milwaukee, WI, USA
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I placed an online for a book that I needed for a college class, waited for 24hrs to receive a tracking number. I emailed requesting a tracking number or refund, haven't received a response for either. waited later in the day and tried to engage in a chat and was left unanswered after they claim to response immediately. there is no number to call and ask questions and look for assistance. just feel horrible and very upset

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- Fort Collins, CO, USA
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Adds showed American people getting results

Said shipping was US shipping

Seemed legit sight

Never got products and no responses

Just one saying they were on vacation

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- Green River, WY, USA
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Ordered on December 8th was supposed to receive by the 14th of December still have not received USPS warned it was likely a scam their customer service doesn’t respond and says generic things like your order is priority our shipper is having issues and won’t refund had to dispute with the bank waiting on claim to get money.

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- Birmingham, MI, USA
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12/21...I have been trying to get these shoes since 11/4. Constant emails, texts, phone calls and visits. No shoes and no one knows anything or any replies from anyone other than Emily @ Hike Footwear with unfulfilled suggestions....

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- Fort Gratiot, MI, USA
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ordered a product delivery stated 5 -10 days never received

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- Magna, UT, USA
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Advertisement for Prepared Hero came up on phone and I decided to buy them for Christmas. It is a blanket that they stated could extinguished fires .I never received a confirmation on order but they did charge my credit card. I never received them. I have tried to call with no response and emailed them multiple times with first they said that I had received them and when I said I had not received them they said they would send them again but I received nothing.

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- Loveland, CO, USA
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Casebus is a company that promises a return/refund and does not reply to customers who reach out. There are tons of documented incidents of Casebus scamming customers on various websites like Trustpilot, Quora, Reddit, etc. Casebus offers no way to cancel an order once it is placed, even if weeks have passed and they still have not processed the order (which is illegal), they also make it look like they are an American company when they are not. They do not answer their phone or emails, ensuring no customers ever receive refunds for their defective products. They probably owe scammed customers millions of dollars from all the false products they've sold and refunds they have denied. The cases are falsely advertised, and I assume many people purchase thinking they will get to return it if the quality is not up to standard, only to find they have poured money down the drain with this company.

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- Mount Sterling, KY, USA
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I ordered during a Black friday sale to be charged by them and emailed once but I have sent emails and never a response returned the phone number says google subscribers message they dont text or call or email back I orded in November and I have researched them since then and i really am having no luck at all

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- Davenport, FL, USA
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Ordered a pair of shoes and was given a UPS tracking number.

Received notice that was shipped and sent.

Never received shoes.

Contacted UPS and was told that the tracking number package was sent to the correct name and address which was not ours.

Tried contacting the company and never received a response.

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- Ellensburg, WA, USA
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I ordered 13 fire blankets from Prepared Hero on 12/11/24 through Pay Pal. On 12/13/24 it was posted on my bankcard through Pay Pal.

On 12/22,23,and 24 I called them and each time was told to email them, which I did. ON 12/27/24 I called and the call was answered by a machine, but forwarded the call to next available. After a 5 minute wait, the machine told me that there was too much customer volume and I would need to email them- again. Next step will be contacting Pay Pal.

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- Orange, CA, USA
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I ordered eyelashes from this company and it has been 33 days and i still havent received my product. I asked for a refund and they refused. Shipment comes from china. I also read from others that its not the quality listed or shown.

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- Greensboro, NC, USA
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This company advertises on social media and I wish I had done more research before placing an order. I ordered 4 hoodies on Dec. 17, 2024. I paid for "first in line" service to have my designs in 24 hours. I did receive the initial designs within that time frame, but there were revisions that needed to be made. The first revisions were made immediately, then on the very last revision, they stopped responding. It is now 6 days later and the last design is still not revised. I also paid for rush shipping, in hopes of receiving the hoodies by or at least right after Christmas. The company has become completely unresponsive. I have emailed them and I have used their design-revision interface to request a cancellation and refund, because they falsely advertised a timeline that they clearly can not or will not stick to. The worst part is that they have taken my money and they refuse to acknowledge my emails and my requests for revisions, then for cancellation and refund. They do not provide any way for customers to reach them other than email, and they will not reply to my emails.

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- Gillette, WY, USA
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Ordered a product. Shipped suposidely next day. Has been in waiting since December 11th. Now website and emails dont exist

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- Castle Rock, CO, USA
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Cosair is not a legitimate company. They use other companies' products and sell them at a high markup. For example, their Cosair gaming headset ($140) is branded under the name of BINNUNE which sells the same headset on Amazon for 30$. They don't ship your product if you do buy these fake products and communication with them is little to none.

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- Centerton, AR, USA
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I saw a Facebook ad for pajamas. I purchased a pair for my daughters and myself. I received an email two weeks that have been shipped but it continues to say no shipping info. I have attempted to reach out via email, phone and their contact form on their website. I have not heard back.

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