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Product Not Received/No Refund

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Product Not Received/No Refund Reports & Reviews (145)

- Saint Clair, MO, USA
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Placed an order November 19, 2024. Received an e-mail confirmation. After that: nothing.

When viewing the order it shows it's been on the way since November 19. It is now December 18 and still nothing. They can't be reached by phone, which should have been a red flag.

I sent an e-mail and received a reply within minutes with the same answer as other negative reviews show (I had clicked on the wrong free delivery option which was for the Tampa area only). So I created a new order to find out where I had checked the Tampa area free delivery option. It turns out the free delivery is very misleading. The free delivery shows when you check out, but there is a down arrow behind that option which shows if you don't live in that area you will pay a ridiculous amount for shipping. Pretending you're in Florida but your office being in Wyoming is also pretty suspicious. I guess I will have to wait and see if I actually will receive a refund.

I replied to their e-mail stating how misleading the shipping options were and received this message: "For the past couple of months the promotions team has had issues with some of the promotions conflicting with each other. We hope to have this fixed soon. Thank you for your feedback. I will pass it on to the team."

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- Orlando, FL, USA
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I placed an order for skin-colored tights on wearesnugs.com website, with the expected delivery date of 12/18/2024. However, when that date passed, I had not received my order. On 12/19/2024, I contacted customer service to inquire about the delay. In response, I was given a fake tracking link with no real tracking number or estimated delivery date. The response I received was vague and did not address my concern in any meaningful way.

After following up with screenshots as evidence, I have received no further communication from this company. This lack of professionalism and transparency has left me with no choice but to initiate a chargeback through my bank and report this issue to the Better Business Bureau

I am extremely disappointed in the service, and I strongly advise others to be cautious when considering making a purchase from this company. The blatant miscommunication and unfulfilled promises are unacceptable, and I expect a full refund for the undelivered product.

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- Park Ridge, IL, USA
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Targeted on facebook ads for customers with sensitive skin. This company claims items are on a pre sale and will be sent in a week or so. They do not reply to your enquiries about your purchase. The payment shows up as "SP PURE WOVEN SCOTSDALE US" but their website shows an address in Wyoming.

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- Saint Petersburg, FL, USA
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I placed an order for a pair of boots and paid with my debit card when they sent out the tracking number telling me that they were sent I never received the product. I contacted FedEx and they said there was never a package with my name or address that they had sent me a fake tracking number. I tried to email them because there is no phone number listed on the website and it keeps getting returned Because the email is no longer good so I have no way to get a hold of them to try to get my money back

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- Colorado Springs, CO, USA
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Bought an item on their website on Dec 6th, and it has not arrived nor has does the tracking/order number they provide appear to be legitimate. They have not responded to emails or text messages and do not provide any other methods of contact.

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- Palo Alto, CA, USA
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purchased a pair of shoes online through buypurity.com only to be scammed and provided a fake receipt. They used PayPal as the means to steal my money. This website and company needs to be shut down ASAP. Unbelievable that websites like this are allowed to exist.

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- Aliso Viejo, CA, USA
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Found an add on Instagramm for Klone Scents. They are selling copies of well known perfumes and advertise heavily on social media. Placed an order end of September and to this day never received any products. Emailed them multiple times, but no response. According to their website their address is in Cheyenne, WY. Couldnt find any other information on them.

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- Banning, CA, USA
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Proposed to ship out water color art after I provided shipping information and payment and it was never shipped.

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- Braintree, MA, USA
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11/17/2024 placed an on-line order for a Stanley cup. Order was confirmed via e-mail. Order has not been received and website no longer valid. Reviews have shown that the website is a scam.

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- Fort Lauderdale, FL, USA
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Bought 2 pairs of Calibrated Chrome Weight 10 lbs Plates $99.95/ea . Total was $199.90 - $29.99 discount. Order was placed in May 2024 and never delivered. After 6 months of trying to get and answer from Kensui Fitness I gave up and realized I had been scammed.

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- Findlay, OH, USA
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I made a purchase online and received a message of confirmation. When I checked the message to track my order it said there was no such website/order etc.. I have emailed them to nothing but crickets. I’m not happy about being scammed. Why are people so crooked?!

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- Palm City, FL, USA
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I was looking for fireplaces online on Black Friday. A sale for 49.99 showed up at Wayfair. I clicked on the website, and ordered one. I immediately received a text from my bank noting the charge. The next day I checked for a follow up confirmation email and didn’t receive anything. I called the number listed for the charge on my credit card bill and it was not in service. I never received my order.

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- Cave Creek, AZ, USA
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I placed an order for 2 pairs of pajamas which was confirmed on 11/27. I have not received the pajamas. They have not responded to multiple email inquiries. The phone number is disconnected.

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- Hot Springs National Park, AR, USA
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They market as a domestic shoe company but only a mailbox in Wyoming. Ordered shoes 11/25....no shoes.

Same shoes on Amazon and Ali Express for 1/3 of the cost.

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- Brea, CA, USA
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I purchased 6 Trump watches and I was charged but never given a confirmation or receipt for my purchase.

I emailed them several times with no communication from them and the only phone number that's on the website doesn't work.

After weeks of not hearing back from them I had no choice but to dispute the charge with my bank.

This whole situation has been time consuming and beyond frustrating.

BUYERS BEWARE

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- O Fallon, IL, USA
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Found an ad on facebook for shoes from Top Vine. Clicked on link order and payed for shoes November 14,2024. Got email confirmation. On December 6th package said it was delivered and never was. I emailed their support and never received a response. I called today spoke with someone who asked for my order # and I gave it to them then asked for my tracking number and said product had been delivered December 6th. I was told to contact UPS. I did I gave them the tracking number and they verified package had been delivered but not to my address and not in my name. I called Top Vine back and I cannot get an answer.

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- Baton Rouge, LA, USA
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paid for two radar detector never receive the product or my payment of $298

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- Fort Morgan, CO, USA
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I ordered a product, over a moth and a half ago. they refuse to refund my money and they cant even tell me what state the package was last know to be in. I left a bad message on facebook and quickly discovered that they have done the same thing to over half of the people that have purchased anything from them.

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- Hollywood, FL, USA
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I am unable to reach this company and mint has already been take. Out

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- Panorama City, CA, USA
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The transaction worked perfectly. I was browsing on instagram when I saw a targeted add for a hello kitty Owala water bottle and immediately went to purchase.

Website seems to have good reviews and reasonable prices. What I paid for this bottle is the usual market price so I didn't think much about it.

I was charged immediately, got a confirmation email, and even a shipping email where it said item was on its way, but I couldn't see a tracking number to search it myself.

I contacted them a couple of days after I received the shipping confirmation email to see if maybe they sent the tracking on a separate email, but nothing.

I reached out to ask for it, nothing. I sent out 2 more emails and again, no response to any of them.

They use Shopify to manage their orders, and the order information still says "this shipment is on its way"....hasn't changed since October 16th.

I already disputed the charge with my bank and got credit for it. But it's amazing to me that scams like this still exist, was I the only one being scammed?

Why is the website still up? And a reliable company like Shopify (which I have used before, with no issues) working with scammers like these? Has no one reported them?

I also verified my address on the shopping details and it's correct. So there was no room for error.

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