Rocket Commerce Reports & Reviews

Rocket Commerce Reports & Reviews (698)

Country United States
Type of a scam Advance Fee Loan
Initial means of contact Not applicable

Paid for iPhone chargers back in July 2020, have various excuses (covid issues, shipping problem) as to why they never arrived. Thought they where genuine clearly I was wrong. Received an email.copied below in April stating refund authorised and I'm still waiting for it ?

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Sounds very much like CLIP CORD l ordered last July 2020 magnetic phone chargers shipping number not found Covid delay. endless emails asked for my money back the last email in May 2021 said it was being refunded never received it now all lines of emails have disappeared. These people are wicked scammers beware even the names are the same as CLIP CORD

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Just like everyone else. Ordered lightning cables for my phone..$50 in July2020 from a Facebook ad. Never received anything and repeatedly given excuses but no product and will not refund my money! SCAMMING THIEVES!

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- Brooklyn, NY, USA

Scammer's email [email protected]
Country United States
Victim Location NY 11217, USA
Type of a scam Online Purchase

I ordered charger cables for my phone and never received them. I ordered in August 2020 and it is now June 2021. Every time I email them they respond a month later stating they are looking into it or this complaint was transferred to the correct department etc. I recommend not using this company for anything. They're scammers who appear on various sites with similar reviews.

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DO NOT ORDER ANYTHING FROM THIS COMPANY! They will take your money and give you the runaround. Ordered some chargers back in August 2020 and have not received the items nor a refund. Keep emailing them and they keep telling me that it takes 5-10 business days or that they are unable to process the refund due to difficulties in their payment process but it would be processed that day, it has been 10 months and I am still dealing with this.

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Yep, this all sounds very familiar. Same experience. Have been attempting to get my refund for 10 months now and I keep getting the runaround. This company really needs to be investigated and shut down. I honestly thought it was just a delay but when I kept receiving responses that it was the shipping company and that I needed to give it time due to COVID delays, and that the processing dept was down, I knew it was not good. I still keep emailing them but I'm not gonna hold my breath. DO NOT ORDER FROM ROCKET COMMERCE!

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They ripped me off! I will never order off another pop-up advertisment. This was a ad on the mobile golf game 'Golf Rival' I was playing. You know what, I will stop playing stupid games on my phone too! You can't trust anything online it seems.

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I ordered phone chargers from this mongrel company over 9 months ago and since then I have been fed a continual load of lies and mis information. I live in Australia and the tracking info they kept mailing me was fictional to say the least. I was lucky that my own bank recovered my payment early in the piece but Rocket Commerce we’re still offering me partial refunds up til a month ago. They are scammers but don’t even know how to do that successfully! My advice to anyone is not to have anything to do with the Rocket Commerce Crooks or any other advertisers on face book before you research the reviews.
Kerry Mory

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Yep same experience as everyone else, I ordered lightning cables back in September 2020 it’s been over 6 months now still nothing even after a few emails were send getting a reply I’m sorry for your delay but due to Covid... blah blah blah your order will be on its way very shortly. But still nothing. Yep lesson learned don’t buy from this pathetic company at all.

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Still have not received my order placed on 08/07/20 for the amount of $29.93! I have many e-mails giving me from this company giving me various reasons for the delay! It is a scam!

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Ordered Apple lightning cables in June 2020 and still not received them today (07/03/2021). Raised complaint through company, which I am sure is pointless, but also with my credit card company. DO NOT BUY ANYTHING WITH THESE THIEVES.

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Ordered 3 cables in august of 2020 still not received my product. Emailed several times and all I get is shipping delayed due to Covid. I’ve emailed them again that’s it’s been over 6 months now just give me a refund but of course now I get no response.

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Scammer's phone 1-786-755-7348
Scammer's email [email protected]
Country United States
Type of a scam Advance Fee Loan
Initial means of contact Not applicable

Do not deal with this company, it’s most likely a scam. I placed an order for miracle lids in August 2020 order #41D6B9B8B2. And like so many others, they took my money and I have not received any product. I have sent several inquiries to the email given with almost identical responses as others.

Order Confirmed

Hi Dale Arseneault.

Thank you for joining Miracle Lids products.

We are getting your order ready to be shipped. We will notify you when it has been sent.

Sincerely yours,
Miracle Lids team

Your Order Details:
Order Number: #41D6B9B8B2
Order Placed: 08/18 11:45am
Shipping Address:
3524 Arclight Court
Fort Myers, FL 33916
US
Items in Order:

Name Quantity Price
Miracle Lids - Flexible Silicon Lids (6p 2 $23.94
Miracle Lids - Flexible Silicon Lids (6p 1 ---
Totals:
Sub Total: $23.94
Shipping: ---
Grand Total: $23.94

I am sending this to inform you to cancel this order and issue me a refund check. I placed this order on 8/18/2020. It has been 3 months with no product received. This is unacceptable and I look forward to my refund.

Sent from my iPhone

Hello Dale,

Thank you for contacting us!

Delivery takes 10 to 25 business days! “Business Days” means Mondays to Fridays excluding public holidays.

Just to double-check, I have your order number as 41D6B9B8B2

Your order is on its way.

You can track your order here: https://tracking.parcelgo.co/get-status/41D6B9B8B2

If the tracking status remains "Not Found" for a few days, don't worry, it will be updated soon! Sometimes the shipper takes a few days to update it.

Please bear with us. COVID has caused a lot of problems for us and our shipping partners, and we're working around the clock to fix it. I'm sure you understand

Thanks!

Re: Order #41D6B9B8B2
Will I ever receive my order which was placed on the 18th of August?

Sent from my iPhone

Hello Dale,

Due to COVID19 reasons, it can take up to one week to reply.
All emails are answered one by one. We are currently making big progress reducing the delay in responding.

Thanks for your understanding and your patience.
Phone Support: +1 786-755-7348

Hello Dale,

Thanks for contacting us!

Your package is already on the way, and there's no way for us to cancel it or make them turn around.

Even though the shipping company is responsible for this delay, we understand that this has put you in a difficult position. So we're willing to give you a 25% refund AND let you keep 100% of your order. (We lose money that way, but it's unfair that you had to wait so long because of the shipping company.)

I have just sent your money. However, your bank or credit card may take 5 to 10 days to put the money in your account, even though they already have it.

Thank you for your understanding. I'm so sorry for how they've handled this.

Well it’s January 23, 2021 and no product, refund or responses from this company. Goodbye money, goodbye product. Never deal with this company as many of us have learned the hard way, they will take your money and not deliver any product.

This company or scammer needs to be investigated and shut down!

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It's being more the 6 months that I've been waiting for a response. No product and no money back!

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I have been waiting for my cables for over 5 months and have not received them or heard anything from this company
So sad, what a shame when you want to give someone a gift for their birthday and can't.
This company should be punish to the full extent of the law for false advertising something that doesn't exist.

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I placed an order for silicon wraps on July 7, 2020 but haven't received anything from them except a bogus tracking number and excuses. I have emailed them several times and asked for a full refund. Avoid this company!

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Scammer's phone 866 625-4184
Scammer's website www.RocketCommerce.com
Scammer's address clearwater FL 33759 , Clearwater, FL 33759, USA
Total money lost $135
Type of a scam Online Purchase

I ordered merchandise and they refused to give me a refund. They used the Covid-19 situation to blame for everything.

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- San Antonio, TX, USA

Scammer's address TX, USA
Scammer's email [email protected]
Country United States
Victim Location TX 78249, USA
Total money lost $35.93
Type of a scam Online Purchase

I ordered some fast charging charge cables from this company. I waited and waited and waited but nothing. I called the number in the email and when they fianlly did answer, they told that the shipping company the used was known for this and they have already shipped me a new order via a different carrier. I research the carrier and everything, they even had tracking info.......then, crickets! After a few emails i just gave up. I knew i had been scammed from the first incident but i was just hoping i was wrong. Lesson learned for sure.

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Initial means of contact Not applicable

Please see below, no order no refund , the authorities should investigate
Gary

Begin forwarded message:

From: Gary Dunne
Date: 15 December 2020 at 10:31:22 GMT
To: Support Rocket Commerce
Subject: O/n 7B660B8831 Gary Dunne

Where the hell is my refund. I am fed up with writing to you.
PROMISE AFTER PROMISE AFTER PROMISE.
I WANT my refund.
No goods and no refund

Gary Dunne

On 13 Nov 2020, at 16:56, Support Rocket Commerce wrote:

Hello Gary,

Thanks for contacting us and I'm sorry about the delay in getting back to you.
We are still working on it, but I will make sure you will be contacted to be let known your refund has been issued.
I am sorry about it.
I appreciate your time!

Best regards,

How would you rate my reply?
Great Okay Not Good

--
Caio S
[email protected]
{#HS:1249405638-255901#}
On Thu, Nov 12, 2020 at 2:17 PM EST, Gary Dunne wrote:
Customer service,

It is now November 12th and I still have not got my order or my refund. It is months since I placed my order.
I shall if I do not receive my money back start proceedings through the banking sector.
Please respond to this email with confirmation that my money is being refunded.

Gary Dunne

On Wed, Oct 21, 2020 at 9:11 AM EDT, Support Rocket Commerce wrote:
Hi Gary,

Thanks for your message!
We understand the inconvenience of your waiting, we are facing instabilities in our system but we believe that soon everything will be back to normal.
Refunds continue to be made on a first-come, first-served basis.
I reaffirm that we are doing our best to make the refund as soon as possible!
Best regards,

--
Caio S
[email protected]
On Mon, Oct 19, 2020 at 2:00 PM EDT, Gary Dunne wrote:
Dear S

Please see all the messages below.
In one your offer a reduction of 25% which I accepted as I wait for my order.
We then talked about a refund and you mentioned it was in process and and now I regret no refund and no goods.
It truly is extremely bad.
Please give me updates and either let me see goods , 25% or. Total refund .
This way We can bring this sorry mess to an end..

Gary

On Mon, Oct 19, 2020 at 12:01 PM EDT, Support Rocket Commerce wrote:
Hello Gary,

Thanks for your message and sorry for the wait!
We are sorry for the delay and we are doing our best to ensure that your product reaches you as soon as possible.
Your order is on its way, we can assure you that.
Any questions, we’re available!

Kind regards,

--
Caio S
[email protected]
On Sat, Oct 17, 2020 at 2:46 PM EDT, Gary Dunne wrote:
Any news ?

Gary

On Thu, Oct 8, 2020 at 10:47 AM EDT, Support Rocket Commerce wrote:
Hi Gary,

Thanks for your contact and sorry for the delay in responding.
All repayments are being made one by one due to previously declared instability.
Don't worry, your request has already been answered and is waiting for a response. We are requesting respecting the order of arrival, so wait until yours is answered as soon as possible.
Once the refund is made, we will send you an email.
Sorry for all the waiting,

Kind regards.

--
Caio S
[email protected]
On Wed, Oct 7, 2020 at 1:51 AM EDT, Gary Dunne wrote:
Thank you for your reply.

It is sad that an order placed in July has still not shown up.
As a temporary measure I have had to buy a substitute cord while waiting for my order. This is an additional cost to me.
The problem is I bought yours because of the strength your ad said it had plus efficiency.
So please proceed with your suggestion and place the money back to the card I used .
I suggest that you examine your agent. In my day, speedy delivery was as aspect of the order that always gave customers reason to return and buy more.
Agents are your Ambassador's and if they fail, your organisation fails but your organisation takes the hit for it.
Looking forward to a speedy regulation

Gary

On Tue, Oct 6, 2020 at 12:07 PM EDT, Support Rocket Commerce wrote:
Hello Gary,

Thank you for reaching us here and we apologize if we are unable to reply to you timely.

Even though the shipping company is responsible for this delay, we understand that this has put you in a difficult position. So we’re willing to give you a 25% refund AND let you keep 100% of your order. (We lose money that way, but it’s unfair that you had to wait so long because of the shipping company.)
Your request has been duly noted. Since all the refund requests are processed by our billing department, I will go ahead and forward your request to the relevant team so they can assist you further.
We are currently facing some difficulties in our payment processor and as soon as we get it fixed, we will process your refund.
Let us know if there’s anything else we can do to help.

--
Caio S
[email protected]
On Mon, Oct 5, 2020 at 1:18 PM EDT, Gary Dunne wrote:

Who is your UK shipping agent OR the receiving agent. I will contact them directly for an update.
I cannot understand why you will not cancel and refund my money.
No Matter who your agent is It is obvious either the order is lost or never was sent from your agents location. Have you noticed how long this has taken?
My credit card company will have to get involved.
Reports in the press do not give me confidence.
Please accept this email as instructions to cancel my order and I demand a refund

Gary Dunne

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Ordered 3 in August through my step app SweatCoin in August for myself and my 13yr old twins.
Emailed and got an automated response.
Emailed again. And again ; nothing.
Now £22 down ( every penny counts as a single parent, my twins were a birthday present short.
Terrible they are able to advertise through reputable Companies and then rip individuals off.

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