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Geek Squad Imposter/Spoof

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Geek Squad Imposter/Spoof Reports & Reviews (351)

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I talked to a man (don't have his name)l about canceling my account (I talked to other people at Geek) on several occasions after receiving an e-mail saying I bought something that I did not order.) I asked how can I get my account off your books, and he said I had to sign on to their cancelation form, I told him I am not signing on to my computer while they were on the phone. He hung up on me, so I called him back and told him that wasn't very professional like. I would appreciate anything you can do to stop these e-mails. They all seem to have the same story. Thanks

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- Spring, TX, USA
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The scammer sent me an email entitled "Recent Renewal Subscription Reminder #56489GYT@". The only text in the email was "Dear user" and then there was an attachment with an invoice dated today (4/13/2023). It provides an order number and contact number. The invoice states:

"Dear user,

Thank you for being our valued customer

Your Geeksquad Subscription has been renewed automatically."

It then provides a tracking number, the order date, and a chart with the order information (Product: Geek-Squad Premium; Total $419.00). It then states:

"Our community of customer care and product experts are ready to answer all your questions.

If you believe there is any mistake in this invoice please call our customer support team.

Get expert help from Geek-Squad help-line +1 (844) 204-6984

Transaction for your latest purchase was successful. You have paid $419.00"

I went online and got my local Best Buy/Geek Squad number, and called and spoke with a Geek Squad representative. The representative confirmed I had cancelled my subscription a few months ago and it had not been renewed or reactivated. He also confirmed the email address that sent me the email was not one of theirs and that it is spam.

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- Nashville, AR, USA
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It was an email thanking me for my order and said I will be billed on the card attached to my file. I never ordered anything from geeksquad.. it only addressed me by my email not my name.

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- Turlock, CA, USA
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I received an email with a fake invoice for geek squad service. I have heard about this scam in the news before so I recognized it immediately. I did not respond so I didn't lose any money or expose any personal information.

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- Herndon, VA, USA
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Tried charging me to renew a subscription

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The scammer contacted my father, telling him that he was due a refund from the Geek Squad and that the scammer needed bank account and routing information to transfer the refund to my father’s bank account. Thankfully a member of the bank’s staff called my husband to tell him that my father had called the bank to ask how he could arrange to have funds transferred into his account. The banker called my husband because he thought this sounded phishy. We went to my parents’ house to find my father on the phone with this criminal. When the man refused to send a check for the “refund” and said it could only be transferred electronically, I said we were not interested. He said he was with the Geek Squad, a member of the BBB. We ended the call. In the meantime, my father’s computer had been taken over with malware and the refund was no longer being offered, but now the phone number of 714-886-6624 was on the screen with a message telling my father to call that number immediately or he would be paying these people money for the rest of his life.

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- Brooklyn, NY, USA
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I was emailed by "Geek Squad" and informed that I would have $389.99 taken out of my bank account as part of a subscription. I was then told to call a number if I felt this was incorrect. I didn't call the number because this was an obvious scam -- the email was someone's personal email, there was a list of other recipients, and the "invoice" was just an image.

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- Littleton, CO, USA
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I got an email from Geek Squad saying that my subscription was paid in the amount of $399. from my account. There was a phone number to call and I had a hard time understanding him due to a foreign accent and boisterous voice.. He asked if I had a computer. I told him that I never had or applied for an account. Then he gave me a website to enter. I felt nervous, but he said it was the only way I could cancel it and get my refund. A form came up on the screen and had questions to answer. "My phone number ,address, email address, and date of birth etc. At that point I refused to give any more information. He got very arrogant and told me again that that was the only way I could cancel and get my refund. This was the second time that I got the same email and same person. I am very upset and feel helpless.

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Virus pop up on husbands laptop scammer posing as geek squad scanned computer. Then proceeded to order gift cards from my Amazon acct to pay for rental of some firewall. All the time was done from a website which mirrored Best Buy geek squad screen. Found gift card purchases in my Amazon e mail. Cancelled everything I could. Did have computer checked and scanned for malware. They found some software called any or something. They deleted software. Banks were called and I changed password on Amazon and removed credit cards from there

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- Atlanta, GA, USA
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Geek Squad

Dear Customer,

Here is a summary of your Subscription Plan. If you have any questions or want to cancel your plan renewal, please call us on +1-(888)-611-4651.

Registered Id: [email protected] Amount:

Personal Home Subscription Plan $369.00

PRODUCT ID: NKJ0982057 Fee $30.49

TRANSACTION STATUS: Auto Debited

Total: $399.49

Product Description:

Personal Home,

Subscription Plan

Office HQ:

7601 Penn Ave S,

Minneapolis 55423

If you need further assistance with your order, please call us on +1-(888)-611-4651.

We hope to see you again soon!

You received this email because we received a request for activation for your account. If you didn't request this renewal you can cancel this. To stop these emails, you can unsubscribe any time.

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- Spring, TX, USA
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This email was sent to me: "Please find attached your invoice for the order. The order has been reviewed and the slip of invoice has been attached below as per the details scheduled. If you have any questions regarding the order you may directly reach onto us for the resolution" I had no account with them so obviously it could not possibly be renewed. I did not download the "details" but called the indicated number. Someone named "John Walter" (with a heavy accent) answered and I rained down on the person answering.

I hope I have escaped their net.

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- Boise, ID, USA
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I received a text that i renewed a subscription with geek squad to cancel call this number 1-804-529-3053. when i called a lady answered and said she could help and said she would send me

to billing and she did from that point the person from billing said he was the manager and could help. He then said to open computer so he could send a form and he did. The form asked for name and E mail. he then said to check bank to see if money went through after i opened it it didn't show right away then it showed that a mistake was made instead of a refund for $498.00 it showed a refund of $4,600.00 he then said a mistake had been made and we need to solve it now. He then said to solve it i would have to go get 3 visa cards at 500 each . we argued about it for a while and i said this didn't sound right and that i would contact bank on Monday He said no it hade to be done today and go get the cards after a brief argument i then told him i was a member of Life Lock and i was going to call them and have them sort it out he then hung up.

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- Chicago, IL, USA
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I got an email saying that my subscription to Geek Squad had been renewed and that I had been charged x amount of money. A number was listed for me to call and cancel. When I called they told me I needed to type in a code to a website which would create a certificate showing that my subscription was canceled. In reality the code I typed in gave them access to my computer. An application began downloading and the certification that popped up was asking for my bank information. When I asked why they wanted the information, they said to refund my money. I’m actuality I had changed my bank card so I knew that wasn’t true but I wanted to make sure and cancel the subscription anyway. That is when I noticed the mouse of the computer moving. I immediately turned my computer off. When I turned it back on several minutes later, a screen popped up saying not to turn my computer off because software was being updated. I noticed the mouse moving again so I left the computer off for a few days. I also unplugged the computer entirely. I tried to get help from a relative to see if anything on the computer looked suspicious. They couldn’t find anything and advised me to update my antivirus protection. When the computer was updating the mouse was still moving. I unplugged the computer for a few more days. When I turned it on again I immediately updated my antivirus software. Since then, I haven’t noticed any suspicious activity. I did get an email from Macafee and they told me that my personal information was found on the dark web. The company posing as the Geek Squad are scammers.

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- Annville, PA, USA
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Email said I had renewed my contract and the money would be coming out of my account and to call if I had questions.

I did not call. I looked up phone number and saw it was a scam.

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- Sauk Rapids, MN, USA
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I was contacted by email from [email protected] (Naomi Fox) on March 10, 2023. Business posing as (GeekSquad)

Thank you for your order - 4548560357

The email indicated that I had made a debit card purchase for a

Account Type - Home PC Anti-Care

Product Name: RFD Ultra Care 360

Gadgets: 1 Windows & Mac

Total amount $331.43

Reference no: #87u3,liveCvSkg03

Your current plan renewal is done for 2 years on Mar 10, 2022. The amount will take 24 to 48 hours to appear in your

The email contained a phone number - 845-481-1776, which I foolishly called with the intention of letting them know that that they had reached out to the wrong, JoAnn Marshall. i ended up falling for their scam to refund the money, all the way to the point where I gave them access to my computer, which has my and my husband's personal information. They were moving my cursor and turning my screen black and then back on, etc. My husband realized what they were doing and shut off our router but I am afraid they retrieved personal information, passwords, etc.

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- Saint Paul, MN, USA
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I was sent an email stating that my membership will automatically renew for geek squad. I never had a membership and when I informed him of that he said I must have had a free trial and needed to cancel. Customer support talked me into getting into my bank account with him and attempted to get me to send him 417$ through Zelle. He started cursing when I told him I wouldn’t do it. He said the money would be refunded back to me the next day. I refused and called my bank closing all accounts. They called back 5 times while I was on the phone with the bank.

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Received a bill. I called them to make sure it wasn't taken out of my banking account. I want to cancel this before Feb.28th 2023. To get this back into your account we need your bank information. So I gave it to them. I needed to keep the phone line open so they could walk me through this. Then they said they deposited $4500. Into my checking account. Then they realized they made a mistake and needed me to go to a CVS and send back $4000. To the Geek Squad. This didn't feel right.

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- Seaford, VA, USA
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Scam started with an unsolicited email with a PDF attachment. The PDF purported that the license for Norton Antivirus was expired and that an automatic bill of $521.21 being applied to an account. An invoice number and contact phone number Toll-free: +1 (888) 919_6624 was provided. The recipient does not have Norton Antivirus nor an association with Geek Squad.

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Email from [email protected]

Payment Confirmed
Hi,

Thank you for your payment of $349.99 on Jan.20, 2023 using your Bank Account

Your Order Number #6453998235 for Internet compromise and data threat protection for 2 years is now complete.

Auto Recharge Successful.

If you have any questions regarding your biesing crmll, please contact our office at 888-445-3741. Our phone hours are from 8:00am to 4:00pm (EST), Monday through Friday.

PAYMENT DETAILS:-

Amount 349.99 USD

Date Jan 20, 2023

Method Bank Account

Confirmation AT6453998235

You will be billed for this plan again, until you cancel it by downgrading to the free plan from your iOS, Android device, Mac or Windows PC

Detailed information regarding License key, number of devices, Protection Pledge and other information can be found in your account.

*You have the option to stop receiving email for your subscription renewals.
*If you have opted out, you can still view your receipts in your account under Purchase History.
*Your package will be activated once your log into your account
*Your system will be protected 24x7 using our software

I had to check all my cc's and bank accounts - I never authorized any of this. When you call the number you obviously are not talking to GeekSquad - they continually ask for your account number (which I would not give to them) but they kept asking. I only gave them the order number and/or confirmation number but they couldn't look that up. Gee, isn't that too bad. I got this same email last year, so they try this yearly. SCAM!

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- Massena, NY, USA
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I was emailed that i was a current geek squad member....which I am not....and they would automatically renew my subscription for the current year at 399.99. When i called the contact number they wanted credit card info to cancel my subscription which I did not give and Upon telling them I had contacted my bank and the better buisness bureau the person hung up. I googled the customer service number they provided and it does not come up as a geek squad number. It just says its invalid. So I am guessing the scam is to give them credit card info to cancel a subscription in order to get your card info. Please look into this.

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Geek Squad Imposter/Spoof Contacts

Geek Squad Imposter/Spoof associated photos:


Phone:
+1 (802) 214-2006 0 0
+1 (888) 271-1578 0 0
+1 (805) 725-5623 0 0
+1 (802) 466-6734 0 0

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