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Geek Squad Imposter/Spoof

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Geek Squad Imposter/Spoof Reports & Reviews (362)

- Strongsville, OH, USA
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I received an email I believe is a scam. It came from Judy Simmons. Attached was an invoice with Geek Squad logo on it. Phone number 888-244-5603. The invoice details my email and an invoice number INV/862979145X1818G2. This is to automatically renew my Geek Squad Account. Charging $799.99 to renew. I have never had a Geek Squad account. I mistakenly called the phone number. I spoke with a man that was hard to understand. He had a heavy accent and was on a speaker phone. He went on and on. He said I had an account. After much back and forth I hung up. The email looked like it came from a person named Judy Simmons. I thought it was an organization I volunteer with. The mailing also stated we are honored to have you as our customer and appreciate your loyalty. Thank you for your support.

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- Federal Way, WA, USA
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I received a text that appeared to be from Geek Squad. It came from 805-426-7493. I don't remember ever doing business with Geek Squad. I tried to call them but it hangs up. Somehow $419 was taken off my card I am not sure which one. I think it was a Green Dot card. I don't know what they are offering. It is not legitimate. I lost $419.

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- Erie, PA, USA
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I got a email what looked like from Best Buy/Geek Squad. This email looked totally legit. And it said it was time to renew my service/protection plan for my laptop. So I called the number showing --which was 1-888-657-0269 the person's name on the email was Theresa Diaz, when I called them I told them I didn't want the protection plan anymore and just cancel it. and I also found this email address, [email protected] so I called the number then they had me fill out a form, in the mean time they had lock my computer so I couldn't do anything on it. They put a blue screen up and it said do not turn computer off it is updating. I could see them messing with my laptop. So they had me fill out a form with all my information and they said that we need this this information to refund your money back. they asked me for my account number and last 4 digits of my SS. Then they had me download 2 apps on my phone one was called Anydesk and the other Cash App. They had me fill out info on the Anydesk app. Then they made my screen on my laptop black and had me to fill out some info. And had me to put in the amout $$ I was getting. So I did that and they made the amout higher by adding another zero. When I was finally able to get into my bank account money from my savings and checking was gone $1,500 Before that they had me and they were adamant that I go get 3 $500 American Express gift cards and 4 $50 Apple gift cards. Like I said they were very very adamant that I do this. Buy this time I was so angry. Everytime I tried to go into my bank they would close my screen and make it blue and wasn't able to do anything. I got a couple emails from my bank stating that / confirming that I added or change my contact info for a Jerrica Buford which I never heard of the person. I was on the phone with this person for 6 hours. This is the jist of it. Another thing, they put up a white screen. similar to chat/text box and told me to answer my phone. I did report this to my local police which would be MILLCREEK TOWNSHIP POLICE DEPARTMENT. This is another email that I had located its [email protected]

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- Marietta, GA, USA
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Received and invoice, called the number on invoice seemed suspicious. They stated they need me infront of computer. Called Best Buy and no account exist.

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- Seattle, WA, USA
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Simply received an email. It looked like phishing and I did not respond.

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- Antioch, CA, USA
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The scammer posed as the Geek Squad, they told me I was being charged $470 plus some change to renew Geek Squad. I called the number on that page to tell them not to renew that.... they said they were going to pay be back $400. And they tried to get into my account. I hung up and also closed my computer down and called my bank to stop any transactions.

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- Catawba, SC, USA
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Sent invoice # 8745722 for renewal but I do not have a plan with the company. Called to cancel and rep wanted me to type QUICK in the search engine so he could post refund. When I refused, he said that was the only way to get it. I told him I would report to ScamPulse.com and local police. He asked me not to and just do what he says and everything would be refunded. I told him I did not trust him and hung up.

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- Worcester, MA, USA
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The Email from Best Buy said a payment of 199.99 was going to be due in TotalTech department from the Intuit E Commerce Service.

The phone number 1-888-397-6038 was called the person said I could cancel the payment I didn't request and have the money moved to a bank account. While faking the transfer of $60.00 an extra amount of $6000.00 was looked to have been inserted into the bank account. It appeared to be in my account .so I mistakenly went to my bank took out the $6000.00 and got the instruction by the person to send it to him I made that awful mistake at a Bitcoin ATM. I was later told buy the Best Buy that they were used like this and it was a scam .

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I received an invoice via email yesterday that charged $349.99 for "Geek security services". I did not order this service. The invoice stated that I have 24 hours to cancel the subscription. The number provided yesterday was 888.973.6992. I called. They wanted me to download an ap "anydesk.com" in order to cancel the subscription. I said I would not. The first person said he would charge me. I called again - same thing except that when I said I would not download anything he hung up. Today I received another invoice but this one used the customer service number 229.354.9997 to cancel the subscription.

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- Sequim, WA, USA
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Scammer called and called me over and over. Trying to get me to pay for Geek Squad services I did not do. Had me take cash out of my account and take it to a bitcoin coinbase machine and wanted me to deposit it in to his coinbase account. Thank God my phone died and my bank intervened.

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- Pearland, TX, USA
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email from Geek Squad saying they were renewing my membership for a certain amount of money by a particular date. Told to call if I wanted to cancel. Indian/Pakistani

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I talked to a man (don't have his name)l about canceling my account (I talked to other people at Geek) on several occasions after receiving an e-mail saying I bought something that I did not order.) I asked how can I get my account off your books, and he said I had to sign on to their cancelation form, I told him I am not signing on to my computer while they were on the phone. He hung up on me, so I called him back and told him that wasn't very professional like. I would appreciate anything you can do to stop these e-mails. They all seem to have the same story. Thanks

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- Spring, TX, USA
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The scammer sent me an email entitled "Recent Renewal Subscription Reminder #56489GYT@". The only text in the email was "Dear user" and then there was an attachment with an invoice dated today (4/13/2023). It provides an order number and contact number. The invoice states:

"Dear user,

Thank you for being our valued customer

Your Geeksquad Subscription has been renewed automatically."

It then provides a tracking number, the order date, and a chart with the order information (Product: Geek-Squad Premium; Total $419.00). It then states:

"Our community of customer care and product experts are ready to answer all your questions.

If you believe there is any mistake in this invoice please call our customer support team.

Get expert help from Geek-Squad help-line +1 (844) 204-6984

Transaction for your latest purchase was successful. You have paid $419.00"

I went online and got my local Best Buy/Geek Squad number, and called and spoke with a Geek Squad representative. The representative confirmed I had cancelled my subscription a few months ago and it had not been renewed or reactivated. He also confirmed the email address that sent me the email was not one of theirs and that it is spam.

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- Nashville, AR, USA
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It was an email thanking me for my order and said I will be billed on the card attached to my file. I never ordered anything from geeksquad.. it only addressed me by my email not my name.

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- Turlock, CA, USA
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I received an email with a fake invoice for geek squad service. I have heard about this scam in the news before so I recognized it immediately. I did not respond so I didn't lose any money or expose any personal information.

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- Herndon, VA, USA
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Tried charging me to renew a subscription

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The scammer contacted my father, telling him that he was due a refund from the Geek Squad and that the scammer needed bank account and routing information to transfer the refund to my father’s bank account. Thankfully a member of the bank’s staff called my husband to tell him that my father had called the bank to ask how he could arrange to have funds transferred into his account. The banker called my husband because he thought this sounded phishy. We went to my parents’ house to find my father on the phone with this criminal. When the man refused to send a check for the “refund” and said it could only be transferred electronically, I said we were not interested. He said he was with the Geek Squad, a member of the BBB. We ended the call. In the meantime, my father’s computer had been taken over with malware and the refund was no longer being offered, but now the phone number of 714-886-6624 was on the screen with a message telling my father to call that number immediately or he would be paying these people money for the rest of his life.

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- Brooklyn, NY, USA
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I was emailed by "Geek Squad" and informed that I would have $389.99 taken out of my bank account as part of a subscription. I was then told to call a number if I felt this was incorrect. I didn't call the number because this was an obvious scam -- the email was someone's personal email, there was a list of other recipients, and the "invoice" was just an image.

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- Littleton, CO, USA
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I got an email from Geek Squad saying that my subscription was paid in the amount of $399. from my account. There was a phone number to call and I had a hard time understanding him due to a foreign accent and boisterous voice.. He asked if I had a computer. I told him that I never had or applied for an account. Then he gave me a website to enter. I felt nervous, but he said it was the only way I could cancel it and get my refund. A form came up on the screen and had questions to answer. "My phone number ,address, email address, and date of birth etc. At that point I refused to give any more information. He got very arrogant and told me again that that was the only way I could cancel and get my refund. This was the second time that I got the same email and same person. I am very upset and feel helpless.

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Virus pop up on husbands laptop scammer posing as geek squad scanned computer. Then proceeded to order gift cards from my Amazon acct to pay for rental of some firewall. All the time was done from a website which mirrored Best Buy geek squad screen. Found gift card purchases in my Amazon e mail. Cancelled everything I could. Did have computer checked and scanned for malware. They found some software called any or something. They deleted software. Banks were called and I changed password on Amazon and removed credit cards from there

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Geek Squad Imposter/Spoof Contacts

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Phone:
+1 (802) 214-2006 0 0
+1 (888) 271-1578 0 0
+1 (805) 725-5623 0 0
+1 (802) 466-6734 0 0

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