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Geek Squad Imposter/Spoof

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Geek Squad Imposter/Spoof Reports & Reviews (345)

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They sent me an email about PayPal payment for Geek Drive. I have no clue what this is, but I called my bank. As of today, nothing has gone through my account. I currently dropped my bank information off the account too.

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On August 31, 2022 I picked up my laptop from Best Buy Geek Squad. On September 1, 2022 I received an e-mail and an invoice from Geek Squad that my Anti-Virus Security subscription was renewed and updated. And that $349.99 would be automatically deducted from my bank account. I made the mistake of calling the phone number on the e-mail. They said that they would refund me the money and offered to show me the refund. They gave me instructions that I followed and then I realized that they were on my computer downloading files. I had no control of my mouse and I had trouble turning off my computer. Since I keep everything on two external drives, I immediately disconnected them. I immediately drove to my bank (*** Bank) and they said that no money was deducted and I changed my banking password. They said that it wasn't necessary to close my bank account and they would monitor my account. I called Geek Squad and they said it was a scam. I got in my car and drove my laptop to Geek Squad for them to run a diagnostic on my laptop. I feel that this was not done randomly, but that the Geek Squad's security recently got compromised and since I was a recent customer, they got my information.

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A repeat bill was sent to me by Geek Squad for an annual fee of $249.88 on Oct 3, 2022. (i remember cancelling this last year.) I called their support number to reverse the charges and they led me gcsupport.live site. As they confirmed the refund that I had requested, which had not yet been charged to our account, they required that I log on to my bank account and click a link that they were sending to approve the refund. My husband looked at our account on his phone and there was no charged or link. They were were insistent that we load our bank account and click the link. They told us they were highly rated with the BBB. We hung up.

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They sent an invoice for $460 saying that my subscription to geek squad personnel service would auto renew unless I called them within 48 hrs. I did call them and the phone was answered by a foreigner and never said anything about geek squad.

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I called the number on my email became I really thought I had a subscription and just didn’t remember. I called to cancelled because because I didn’t want any funds to come out my account. The scammer said when we’ll get your computer and I’ll walk you through how to cancel the subscription, the website provide was www.811sup.org and then he was able to provide me the link to fill out the ReFund Form…I provided my name, address, phone number, bank name, amount to be refunded, selected checking, and I hit submit. Once hitting the submit button, I received a transaction # GEEKS5698XH, with instructions to log-in to your bank account and accept the transfer. Once I hit submit, he was very persistent that I open a new tab and log on to my bank account. I informed him that I was doing it on my phone and he stated again that the only way I would receive the link is if I do it on my laptop. I never open my account on my laptop…thank GOD!! Well by then I was bothered and realized I had almost been scammed. I blocked the caller on my phone and through email.

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I purchased a new laptop the beginning of the year. With my purchase I received a package that provides cleaning from any viruses or hacks. On 9/14/22 I received an email from the Geek Squad who handles these types of things telling my trial period was ended and I had to pay 294.00 if I wanted to continue the service. When I called the number in the email the woman who answered whom I couldn't understand sounded Chinese. I asked her to put some on the phone that could speak English. While I was talking with her she had another man call me. He appeared to be Indian but I could understand him. He told me I needed to a fill out if I was to discontinue my service. He told me we could do it online. I let him have access to my computer to open this format. He then asked for a credit card number I told him you should have all my information. Then he told me you didn't pay with your credit card. He stated that you initially put was on your debit card. He asked me do you do online banking. I yes do, but he never asked me to go into my bank account or for my bank account number or routing numbers. He just wanted me to put in the debit card number, so he could deposit the money into my account. Instead twenty-four hours later he did a wire transfer taking money out using my name. I just want people everywhere to be careful. Since then I seen emails from Norton about computer security. It's ashame, but now I don't trust anybody.

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Person called claiming to be Geek Squad and tried to access my phone and get me to come to a nearby Target, so I hung up on them.

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I received an email stating $399.99 would be debited from my account in the next 24 hours for renewal. I do not use Geek Squad. The email said I could call the customer care number to cancel if I did not authorize this. The email provided a customer ID # of 2398466879 and an invoice # GE3987EK.

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Sent a copy of invoice for $349.00 for a subscription online service.

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My daughter texted me a screen shot of Geek support stating to pay them, and invoice had my name on it, and I Never heard of them nor ever needed/received services of that nature.

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The email had the name Emily Howard

The email says I have been charged 499.99 for services provided by Geek Squad.

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I received an email telling me that I made a purchase that I did not make it lists the phone number I called it. I asked them what card of mine did they put this purchase on they could not give me a card they told me it was my bank card or my savings that's when I knew there was a problem I gave them no information

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I got an email saying that my tech support would automatically renew unless I called this number. They had an invoice number, etc.

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The email seems really legit. When opened it looks like a real invoice from Geek Squad, stating that a subscription has automatically been renewed for $399.99. Then when you look at the address that it is sent from, it is a personal Gmail (in my case) email address. This has been confirmed as a scam by the real Geek Squad, that will come up on caller ID as Best Buy or Geek Care. If you allow them to in-link to your computer they will install the CSRSS Trojan Virus, which will disable all of the computer's Microsoft drivers and allow the hackers/scammers to track everything you do, and sites you go to. I had to get the real Geek Squad's help in stopping this.

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I was emailed a message from Geek Squad that they said they charged my account for $339.99. I have never used their services. The email was [email protected].

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I knew that our company hadn't requested Geek Squad for service for quite awhile. After listening to radio station 720 this week, I was cautious & hesitant to call, but felt that I should find out how they got our bank account number as the email stated that they would be automatically withdrawing $389.99 that day. Our account number wasn't included in email. Speaking to who I thought was a rep of Geek Squad, he had difficulty speaking English & he wasn't able to answer my questions without hemming & hawing, & he finally told me I would need to contact Best Buy to get my questions answered, said he'd transfer me, but instead he hung up. I tried to copy the email & it wouldn't allow me to.

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Email came from McIlvain as the person. Hovered over the name to come up with actual email address of [email protected]. Subject said "Hello Receipt." PDF attached which was not downloaded. Could see on the snapshot it was an 877 number and receipt was $299.99 for Geek Squad Services. Reported it to Gmail.

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I received an email saying that I had purchased a recurring item for my computer. I have never purchased my own computer. The foreign individual then told me to log into my computer so he could help me cancel the $485 hold. He would not give me any information except that he was going to help me cancel and give me a password. You could hear another guy in the background talking to someone else saying the same thing. I checked my bank account and have no holds. He kept saying he could 'clear' my server for me. I hung up on him

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We received an email that appeared to be from Geek Squad claiming to renew our computer protection coverage for five years. When I contacted Best Buy they stated it was not actually from them. We never called the phone number they provided.

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He went on my computer to supposedly help me fix things by a scammer. He the sold me a Geek type contract.

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Geek Squad Imposter/Spoof Contacts

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Phone:
+1 (802) 214-2006 0 0
+1 (888) 271-1578 0 0
+1 (805) 725-5623 0 0
+1 (802) 466-6734 0 0

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