Geek Squad Imposter/Spoof Reports & Reviews

Geek Squad Imposter/Spoof Reports & Reviews (345)

Scammer's phone 1-855-507-2155
Scammer's address LA, USA
Scammer's email [email protected]
Victim Location LA 70582, USA
Type of a scam Credit Cards

I received an e-mail from an individual claiming to be "Geek Squad". He/ She claimed that my account # was GP21923 and I owed $449.00 on my account and they would debit my credit card for that amount in 72 hrs. and I could call and recoup some of this amount. I used the Geek Squad several years ago at Best Buy in Lafayette, LA and cancelled it after my first year.

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Scammer's phone 866-653-4317
Scammer's address Syracuse, NY 13204, USA
Scammer's email [email protected]
Victim Location AZ 85743, USA
Type of a scam Credit Cards

I received an e-mail, (my e-mail address is: [email protected]) that states: WE ARE RENEWING IT FOR YOU

Dear Customer Your Personal Subscription with Geek Squad Will Expire Today. The Subscription Will Be Auto Renewed. Hope You Are Happy With the Services.

Customer Support - + 1-866-653-5317

Order # 16589GS-59856

Product Description

Account Type: - Personal Home Subscription.

Product:- Geek Squad PC Support

Quantity: - 1

Tenure: - 3 Years

Payment Mode: - Auto Debit

Renewal Amount - $489.99

This Email Confirms That You've Renewed Your 3 Year Subscription to Geek Squad For $489.99 On September 25, 2021

This Subscription Will Auto Renew Every 3 Years Unless You Turn It OFF, No Later Than 48 Hours of

Before the end of the Subscription Period

To Cancel the Subscription, You Can reach us at + 1-866-653-4317

Regards

Geek Squad Team

Geek Squad PC Support LLC

9090 Destiny USA Dr, Syracuse, NY 13204, United States

I time when I received the above e-mail, I was freaking out, and I knew that I did not have a subscription with Geek Squad because I cancelled it when I purchased my printer in 2020, but then I was panicking and I did not bother to check my credit card first to see if there was any charges in the amount $489.99, so I called the phone number that was provided. I spoke with a live person and it sounds like it was from INDIA. I went along with the conversation and when he ask me if I was using my mobile phone, my answer was NO and he informed me that I need to use my cell phone so that we can continue the conversation while I was driving on the way to the grocery store, because he informed me that he provided me too much credit on my account, instead giving me the credit of $489.99, he said that he accidentally entered $1,489.99 and that I had to go to the grocery store and return the $1,000.00, that's when I hung up.

I contacted my financial institution last night to inform them the scenario and to date they are still working on it. I am not able to log into my account at this time until MALWAREBYTES that I have subscription for virus will be finished.

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Victim Location 79904
Type of a scam Online Purchase

I got an email from them this morning saying if I didn’t call to cancel my subscription I was going to charged $539.99 for renewal. So of course anyone who see that will call. I called I gave them the invoice number and they had my name and address info. I told him I didn’t know what this was for and wanted to cancel and he said I needed a computer to do so. I told him I didn’t have one and he got mad and started being rude and raised his voice and then I asked for a manager and he hung up.

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Scammer's phone 818-963-9382
Scammer's email [email protected]
Victim Location CA 92054, USA
Type of a scam Phishing

I received an email stating that my

Geek Squad will expire on

September 24, 2021, today, and that it will be auto renewed for $399.99.

I called the phone number 818-963-9382.

They said I had to login to my computer and download AnyDesk. I was leary already and should not of done that.

I kept saying just cancel the renewal, he said it would be canceled after I take the next steps.

Then he had me go to my notes, on my computer and ask to verify my name address phone number. And $400 the amount of renewal fee. And type it out.

to verify my identity. He told me his name was David Wilson # IWIN2703C97

I fear, because I did that, but then they asked for my bank account to refund me for the whole subscription, I did not give them any bank information. There was nothing to refund, all I was asking was to cancel my renewal. I realized that I was truly being scammed. They said to check my bank account to see the refund that they were sending me. I said I will on another device. They said NO, it has to be on the computer that I downloaded AnyDesk. I said No I am not doing that, this is a scam and then he hung up on me. During the whole conversation, he kept saying he was running out of time and that he had to speak to his supervisor, because I kept questioning him, and saying this is not right. Then since the first person, supposedly David, could not get me to do bank account info, then another person, the supposed Supervisor got on the line to convince me. Oh also he said I sounded so young and asked my age, I told him my age, I was not supposed to do that. This is a huge scam. I am worried cause of the info I did give them.

After the call, I called Best Buy directly to ask about the renewal and that I was just scammed. They said I did not have a renewal. I should of called them first.

Best Buy had me send them the email.

They are going to report this also.

Please Beware.

Eventually the scammer wanted access to my bank account to take my money.

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Hey,

Thank you for using our products & services for the past years we hope you enjoyed your experience. Today, your subscription has automatically been renewed. So, you have been charged $430 as a yearly subscription for the Geek Squad Services.

Your Latest Renewal Details:

Your order ID MKG3B0Y4F71P

Product name Geek Squad Services

Total amount $430.00

Transaction date July 13, 2021

Please contact our customer support to cancel and get an instant refund of your subscription.

Please contact our customer support now at +1-833-989-0117

I've got these multiple times, just deleted them.

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Scammer's phone 1-8773-5036-90 (used copy/paste)
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

Firewall Protection plan
Inbox

Firewall
Sep 1, 2021, 4:07 AM (13 days ago)
to me

Hello,

Congratulations on your purchased order.

Invoice No. Product Code Tenure Amount Mode Tax

FP-2st12848 Firewall 3 years $545.99 Credit $0.00

Your first order for the Firewall protection is completed. A payment of $545.99 is debited from your save payment mode for the same.

You may call us anytime to know more about your order. 1-8773-5036-90

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Scammer's email [email protected]
Victim Location MD 21754, USA
Type of a scam Phishing

Email received was thanking me for a purchase of software that I did not make. They indicated this was up for renewal and I knew our family didn't purchase it. Also, the email was coming from an individual so it was suspect (Adam Strauss) with a different email address ([email protected]).

Wanted to alert you and others of this suspected fraud. Thanks for your help to investigate and would appreciate you letting me know of the resolution.

Glenn

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- Opelika, AL, USA

Scammer's phone 8887210137
Scammer's address 3286 Gorby Lane, Soap Lake, WA 98851, USA
Scammer's email [email protected]
Country United States
Victim Location AL 36801, USA
Type of a scam Phishing

they sent me an email saying they were geek squad and my subscription was about to be auto renewed and to call

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- Terrell, TX, USA

Scammer's phone 1-435-281-3862,1-855-761-6500
Scammer's website tinyurl.com
Country United States
Victim Location TX 75160, USA
Type of a scam Fake Invoice/Supplier Bill

Received a text that says:

"thanking you for subscribing us again. Your Advance Protection Service auto renewed successfully. You have charged $499.99 USD from registered Bank account. If you want it to cancel or not authorised payment, please call us 18557616500. Check your invoice https://tinyurl.com/yf6utbca. Support team.

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Victim Location 10040
Type of a scam Fake Invoice/Supplier Bill

I received and email on 9/2/21 stating that an automatic 3 year renewal of a 3 year contract starts on 9/1/21.

I never authorized this 3 years ago.

I called the number and got a person who says I probably forgot paying 3 years ago.

He wanted to have me open google chrome to send me a form.

Thats when I hung up.

Can you please look into this

Thank you

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- Venice, FL, USA

Scammer's phone 877-350-3690
Scammer's address FL, USA
Country United States
Victim Location FL 34285, USA
Type of a scam Tech Support

Received an email to call a phone number to cancel a charge. When I called he said to get on my computer to cancel the charge. He then somehow took control of my computer and said he mistakenly deposited $24,000 into

My checking account. He asked me to go to the bank and withdraw that amount and return it to him. When I checked with the bank , he had transferred that amount from another account of mine into the checking account

Making it look like he deposited the money. I would have been out that money had I followed his instructions.

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- Lindenhurst, NY, USA

Scammer's phone 813-670-5662
Scammer's address FL, USA
Scammer's email [email protected]
Country United States
Victim Location NY 11757, USA
Type of a scam Tech Support

On August 13, 2021, I received an e-mail from what seemed to be Geek Squad ([email protected]) saying that my debit card would be auto debited $399.99 for 3 years of subscription renewal and that if I wanted to cancel then I would have to call 800-471-6568. As someone who has received many scam e-mails before from multiple sources other than Geek Squad, I know not to give in at all. The e-mail I received from so-called Geek Squad seemed different to me primarily because it had my full name printed. Thinking that perhaps I may have previously had or currently have Geek Squad and forgotten about it, I contacted 800-471-6568 that day. A person who claimed to be John Paul and working for Geek Squad refund team answered, had me install Assist Client on my phone and GoToAssist on my laptop for remote access, said that Geek Squad was about to charge me for subscription renewal because they were unaware that I currently use an Apple MacBook Air and had me send an e-mail to [email protected] about this.

John then claimed that I would have $399.99 refunded into my Citibank checking account despite the fact that I had not been charged that amount as part of the process but then he also said that I would need to make wire transfer payments via Zelle to verify this. In order to pass verification, I was asked to make multiple transactions. John next claimed that after passing verification, I would have the $399.99 as well as all of my Zelle payments refunded into my Citibank account. In the midst of the process, Citibank blocked my account because they suspected fraudulent activity - I was asked to contact them to tell them that my Zelle payments were made to my own friends when really I was asked to send them to multiple people only John knew otherwise they could terminate my account. After Citibank unblocked my account, John had me continue with Zelle transfers, claiming that I still had not passed verification. By the time the process was completed, my account balance was very low plus it was evening time on August 13 and so John said that I would not be able to receive my full refund amount later that night due to the time of day but rather on the morning of August 14. In addition, he also instructed me not to log in to my Citibank account until the morning of August 14 otherwise my refund amount could get canceled altogether.

On the morning of August 14, John sent me a so-called Geek Squad Refund Department invoice via e-mail with my billing information, date of activity, total verification amount plus the refund amount from the initial e-mail, with a comment that my total refund would not be reflected on my Citibank account until the afternoon of August 16 simply because Citibank is not open (not true). He also called me to follow up but this time using his primary number 813-670-5662 along with Assist Client for remote access to my phone and told me not to log in to my Citibank account until then again for the same reason he told me not to the first time so I waited until the afternoon of August 16 to log in.

When afternoon of August 16 came, John called me using his primary number and remote access to my phone via Assist Client to see that my Citibank account balance was still very low. He then said to me that the refund could not go through because my remaining balance was too low so he had me deposit however much cash I had readily available only to have me make another Zelle payment to a different person John knows to the point of me having a very low account balance again. I called Citibank to ask whether I needed to have a minimum daily balance in order to receive money from others, in which case they said no but John said that with my specific pending refund, the rules are different.

On the morning of August 17, John asked me again via his primary number whether I had received my money back without engaging in Assist Client access - when I checked my Citibank balance, I noticed that it was still very low. Trying to figure out how much I would need to have minimum in my Citibank account for the total refund to process, he then stated my total refund amount, which ended up significantly higher than my initial refund amount and claimed that I would need to have a minimum of 10% of my total refund in my account. Once I deposited the minimum that day, John had me make another Zelle transaction for verification purposes while having access via Assist Client to the point that my account balance was once again very low before trying to refund my money again. Claiming that that failed once again, he increased my total refund amount again and had me deposit more to then meet 25% of my total refund amount.

On August 18, John had me make 2 more Zelle payments to the point of me having a very low balance again only to tell me on August 19 that the total refund transfer failed again simply because I would need to have $5,000 minimum for the total refund amount (meaning more deposits and Zelle transactions) in order for the total refund to successfully process via Zelle. I called Citibank to inquire about whether there is a minimum from the incoming end to transfer money through Zelle, in which case they said no. I then refused to make any more deposits, wrote to [email protected] about my situation, called Best Buy and Citibank about my situation and blocked John's primary number. Unfortunately, John was still able to reach me using a different number (813-556-3523) to rush me to deposit, which I blocked immediately after ending the call. Then on August 20 in the late morning, John e-mailed me from his personal e-mail address and saying that my total refund would get canceled after 24 hours if I do not deposit and make Zelle transactions to get my total refunded. I blocked his personal e-mail address and [email protected] immediately. Thankfully, I have not heard from John since.

Since August 17, I began to gradually suspect that I may have been scammed but it was not until August 19 when I officially realized that I very likely have been scammed big time and I wish I had treated that initial e-mail the same way I treat other scam e-mails. Generally speaking, John had not been insanely threatening but he had dodged some of my questions, been manipulative and increasingly inconsiderate of my time and boundaries and demanding of my funds over time. He had been telling me not to mention anything associated with this mess to anyone.

Additional: I don't think John is a native English speaker for he speaks English with an accent and does not write English well. I hope that he is in the USA but I am aware that calls with USA phone numbers may not necessarily be coming from the USA. Also, some e-mails coming from him have landed in my spam folder.

Total number of Zelle transactions: 9

Total number of Zelle recipients I was asked to wire money to: 6

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- Bellevue, NE, USA

Scammer's phone 1-8773-5036-90
Scammer's address mailing address- Geek Squad- Richfield Minnesota, MN, USA
Country United States
Victim Location NE 68123, USA
Type of a scam Online Purchase

I received the following email:

Thank you for choosing us again.

This email is to inform that your contract with Geek Squad Technical team is about to expire today. We were unable to reach you over call and hence have renewed the contract for the coming tenure.

Order Detail:

Invoice No. Product Code Tenure Amount Mode Tax

FP-206478 Firewall 360 2 years $225.99 Direct $0.00

Toll-Free- 1-8773-5036-90

Make all the payments payable to Geek Squad Tech Support only.

Company full shipping and mailing address-

Geek Squad- Richfield, Minnesota, United States

Our helpline numbers are available from 10:30 to 6:30 EST.Our Customer Care would love to help you out.

Best Wishes

Geek Squad Teams

1-8773-5036-90

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- Wiggins, MS, USA

Scammer's phone 8004695587
Scammer's email [email protected]
Country United States
Victim Location MS 39577, USA
Type of a scam Online Purchase

I received an email showing an invoice that indicated I had purchased something for $1,310 USD. There was a number listed and I called, spoke to someone with a very heavy accent, who advised me that someone in Tampa, FL (I'm in MS) had purchased some type of virus protection. The representative could not provide my IP address and quickly hung up. Note: I could hear another male with a heavy accent yelling obscenities at someone in the background. Please investigate and make this more public so that others are not fooled by these thugs.

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- Abbeville, LA, USA

Scammer's address 1525 N Central Ave, Phoenix, AZ 85004, USA
Scammer's email [email protected]
Country United States
Victim Location LA 70510, USA
Type of a scam Tech Support

Received an email claiming to be from Geek Squad concerning a Geek Squad Personal Home Membership. Email came to my email address but listed my son in laws name and mailing address. It gave a confirmation number and the amount of the membership which was $350.00.

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Victim Location 46303
Type of a scam Online Purchase

I do not have an account with Geek Squad. Came to my email at [email protected] on 7/28/21 10:38am. Gave order confirmation # of 7005-04-53 for$202.00.

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- Spring, TX, USA

Scammer's phone +1 (918) 296-4247
Scammer's address TX, USA
Scammer's email [email protected]
Country United States
Victim Location TX 77381, USA
Type of a scam Online Purchase

Dear User,

Thank you for choosing Geek Squad. Your subscription will Been active successfully. We have charged you $299.99.

Please note this order no. for future use.

Your order number is: - #Cz256-G6525n

Your Order Information:- Geek Squad

Total Amount : $299.99.

If you want to cncel your subscription Reach us immediately Geek Squad Protection Customer Support Number +1 (918) 296-4247

If you have any concerns regarding this order

please callml us:- +1 (918) 296-4247

Regards

Geek Squad Antivirus Protection

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- Reisterstown, MD, USA

Scammer's phone +1 (424) 644-6656,+1 (707) 809-5222
Scammer's address MD, USA
Scammer's email [email protected]
Country United States
Victim Location MD 21136, USA
Type of a scam Phishing

They emailed me that I have renewed my Geek Squad service. The email looked pretty authentic--they even used the Geek Squad logo and had photos of 2 employees and Geek Squad's mottos. Here is an excerpt I have copied from the email:

Your personal membership with us will expire today. The membership will be Auto renewed. Hope you are happy with the services. For more information or for cancellation you can reach us on our 24/7 Helpline +1 (424) 644-6656

Item Description

Account Type:- Personal Home

Item: PC Support

Quantity :1

Tenure : 1 Year

Payment Mode: Auto Debit

Renewal Amount - $249.99

At the bottom was this: This email confirms that you've renewed your 1 year membership. This membership will auto renew every 1 year unless you turn it off, no later than 48 hours or before the end of membership period.

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- Brooklyn, NY, USA

Scammer's phone 334-595-5080
Scammer's email [email protected]
Country United States
Victim Location NY 11249, USA
Type of a scam Tech Support

I called the number to find out why a subscription was being renewed for a service I never ordered. They directed me to a website which was going to give them access to my computer. I told the individual that this was a scam, and they hung up on me.

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- Atlanta, GA, USA

Scammer's phone +1 (833) 308-2826
Scammer's address GA, USA
Scammer's email [email protected]
Country United States
Victim Location GA 30314, USA
Type of a scam Phishing

Scammer posing as Geek Squad looking to get you to pay for Norton Virus renewal with this text in email:

The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel automatic renewal or manage your subscription contact the billing help desk on a given toll-free number.

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