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Geek Squad Reports & Reviews (295)

- Oceanside, CA, USA
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Received email 10/13/20 stating "You ordered "McAfee" Total Protection with VPN &ID Theft Protection Plan (1 year) for 5 devices. Your account has been pre-authorized for the payment of $429.00, as per the E-signature Contract signed by you at the time of registration. it also stated that the order was outside United States. If it wasn't me call toll free +1 (888) 350-7601 to cancel services within 24 hours. For setup and installation call our tool free @ +1 (888) 350-7601. Then Order details were given: Order ID#, Arriving Date, Shipped from, Next Due Date. It then stated you can login to your account to view using the details mentioned: my email address and a password. It also noted a deduction of amount will appear on your account within 24 hours. If you have any questions or wish to refund and cancel the renewal please call our support number @ +1 (888) 350-7601. Sincerely Geek Squad. Logo on email is not the Geek Squad logo. See attachment.

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Received this email: Your yearly subscription for your computer services has EXPIRED

Your account has been CHARGED $ 699.99 as for automatic renewal of our computer services.

If you wish to CANCEL your yearly subscription from our company call immediate your amount will be REFUNDED. CallNow +1(6197203186) for cancelation of your current plan you have charge

If you require any further assistance please do get in touch with us please call on this number +1(6197203186)
Assuring you the best customer services.
Have a great day ahead!
Regards,
AUTO RENEWAL PLAN
PREMIUM TECH SUPPORT (UNDER THE GEEK SQUAD)
AGENT (STEVEN JONES)

When I called them to find our who they were and why they were charging me when I haven't used Geek Squad for many years, they became rude and told me they will charge my account if I don't go online with them and cancel the account. Thanks to this website I figured they were scamming me.

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- Jackpot, NV, USA
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THIS COMPANY GAVE ME A NUMBER FOR COMPUTER SERVICE #749479 FOR A YEAR OF SERVICE, I HAVE NEVER EVER BEEN TO BEST BUY OR TALKED TO GEEK SQUAD. I CALLED THE LOCAL BEST BY IN TWIN FALLS, IDAHO AND THEY ARE AWARE OF THIS SO I AM COMPLAINING TOO. THANK YOU FOR YOUR HELP.

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Initially the phone call said that I was charged $299 for my Geek Squad auto-renewal. Per the message, if I wanted to contest it, I would need to call 1-800-374-0827. As a current Geek Squad member, I called the number back to cancel the auto-renewal. They said in order to cancel my account I needed to get "online" and connect my computer to their "server" to finalize the cancelation. When I asked why I couldn't just cancel over the phone, that it was important that I connect my computer to their server.

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I ([proetected]@COX.NET) RECEIVED THE FOLLOWING EMAIL:

PC WORLD

We thank you for completing one year with PC World Geeks Squad team.
We have charged you $299.99 for the next 12 months subscription. We tried to contact you on your registered Phone number, Deduction of amount will appear on your bank account within 48 hours.
If you have any Question or Wish to cancel the Renewal, Please connect us on+1-858-367-9549 within 24 hr.

Thank You
Donald Williams
Account Manager
Helpline no +1-858-367-9549
PC World Geeks Squad team.
1307, East Geffer-son Lane , Suite 301 Los Angeles, CA, USA 90091

i TRIED TO CALL THEM, BUT LINE WAS BUSY. i DID REPLY TO THEM BY EMAIL, SAYING i WAS NOT INTERESTED,

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Got an email saying that I was going to be charged 499 .95 auto renewal for their service.
I have never had their service.

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I RECEIVED EMAIL THAT SUPCRITION RENEWAL BEING PROCESSED AND THEY WILL ME CHARGE $679.99 . IN FIRST PLACE I NEVER HAD ANY SUPRICTION WITH THAT COMPANY... AND I DO NOT WANT TO TO HAVE.. IN FUTURE. PLS CANCELL IT. NEED TO CALL THEM AND CANCELL OR THIS IS SCAM..

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Haven’t called. Don’t think I will. But obviously a scam. I have not account with Geek Squad.

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I received an email from Team Geek Squad, [email protected] on Sept 14, 8:15am:
Dear Customer Welcome Back - It's a confirmation to our dear customer that your services with us has successfully resumed for 3 years subscription plan.
You have been charged on your card for 249.99. The transaction will appear on your card within 3 business days.
For any related queries contact us on 855-626-0102

I never had their service. When I called she had me download teamviewer to talk with someone to help me. when they weren't available she was going to call back in 5 minutes. No return call received.

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I just got a email asking to pay $649.99 for 3 years of Geek Squad service. I have not had the Geek squad for over 1 year I have not used my computer for a long time

They have 2 phone numbers 1-855-643-3311 and 1-909-315-6959

address is Geek Squad 1307 East Geffer- son Lane suite 301
Los Angeles, California 90091

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- Indianapolis, IN, USA
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9/03/20 Received an e-mail “Receipt/- GEEK- SQUAD. Your Package ID- KFOJS9 with us is Extended. For the next tree years at an Amount of $471.75 on 3- September 2020. Your Products- Premium Virtual Support and Security. Your subscription to Geek- Squad was successfully renewed. It gave these numbers to call-18774652672, 18444501844, or 18663249822. I did not order this nor have I ever used Geek Squad-Best Buy. I did however buy a tv online from Best Buy. So I called the first telephone number and talked to Frank. When I explained this to Frank he yelled “ I’m charging you anyway” and hung-up. When I called customer support for Geek-Squad, Jordan hung-up also. Had to call my credit card company and freeze my account. BEWARE SCAM!

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I was contacted by e-mail : They tried to say I had arranged this 5 years ago and tried to get me to go to my computer. I got suspicious and threatened to report them to the ScamPulse.com and they hung up.

Membership Billed-Subscription Activated

Inbox

x

Geek Squad

Sat, Aug 8, 12:20 PM

to

GEEK SQUAD

Thanks for the payment of $ 399.99, Your order is processed successfully and your Subscription is renewed.

Order no: USA-87764-765

Amount: USD 399.99 (Auto Debit)

No commitment. Your subscription automatically renews for $399.99/year starting August 5th 2020

until cancelled.

To avoid being charged, you must cancel at least one day before each renewal date. Contact :

+1. 2.5.2. 3.0.0. 6.0.9.5.

Sincerely,

GEEK SQUAD

GEEK SQUAD

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- Roswell, GA, USA
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The phone number provided in the initial email took me to a person who tried to obtain access to my computer.. At that point I knew it was a scam and hung up.

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This is the email that reads I received on my cox web mail

Geek Squad
Bill for you Payment
Dear Customer
This is you receipt for payment of USD 399.99. Your Computer services is activated for next 12 month.
Please call + 1 706 522 2836 if you have any questions.
Sincerely
Geek Squad Team

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Received e-mail that I was being charged an annual fee in excess of what was normally charged. His name was Shane Harper, sounded not like that name. Middle East or India. Phone # he used was 213-419-2567. He said he could refund more than we were charged since we were such good customer. Wanted me to verify that refund went threw, but our bank system said was down for maintenance so he will call back tomorrow to continue. Something didn’t sound right after call so checked my cards and NO charge on any of them!! Oh the billing Dept # we got was1 888-898-8723.

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I received a email saying my account was going to be charged $399.99, Well I do not have a account so I called and it sounded like there were people taking in the background. He asked me to log into my computer-I told him that I do not have a computer. With that he hung up on me. I hit the redial button by accident and hung up. Next thing is I get a incoming call and he said his name is Michael and he can help me, I just need to get on my computer! Same scenario, he too hangs up

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I received a phone call saying that Geek Squad at Best Buy was going to auto renew my virus protection on my computer for a $400 fee. They then asked me to go to Zoho Assist on my browser to start the virus software renewal process. I pushed them for the verification of Geek Squad and asked to speak to a manager. I was transferred to someone but nobody could actually tell me the software that was going to be updated. I argued with the man for about 5 more minutes and then they hung up.

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I got a email from geek experts([email protected]) though when I called the number (1 855 643 3311) all I got w[censored]d music, then when I hung up someone called me and claimed they were geek squad suppourt answering my call(515 385 6822) who when I told them The person they were trying to bill had passed on so I was trying to cancel the auto renewal for a security system that I had never heard of before, They told me I would receive a call from there subscription department(325 313 0994) He then explained that the auto renewal had been in place for 3 years despite the fact that the email showed it being activated almost 2 weeks after said person had died, and then they wanted to connect the computer to there network so that I could fill out a form and get my money back. I never got billed for this, the estate was not billed and when they said connect my computer to there network I told them they were scammers and hung up.

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- Reynoldsburg, OH, USA
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I recieved a call from 312-300-2824. They left a vm stating they had charged my account and left the same number they called with to return the call and get a refund. I called back.I told them I had no idea who they were. They said they were with Geek Squad. So, I stupidly gave them access to my computer remotely and my bank account. Luckily, I checked my mobile app and saw nothing of what he was telling me. He became irate. I said a few choice words and hung up. There was so much more to it, but that's the main story. I had to change my bank access ID and password, and perform a factory reset on my PC. They almost got me to give them $3500.00 out of my account. I don't know what I was thinking!!

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I got an email from Geek Logic LLC. They said they were going to charge my account for a security software security package for two years. They asked me to call this number: 956-294-2980 or 954-314-5224. I called them and provided them with banking information. They said they were going to take $319.00. They haven't taken anything yet, and I have called my bank. I will have to close all my accounts and reopen new ones.

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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