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Geek Squad Reports & Reviews (291)

- Flint, TX, USA
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I received an email thanking me for renewing my service contract with Geek Squad. Since I have never had a contract, I was immediately suspicious. My concern increased when the email explained that my account would be charged over $400. No account exists. Please see the email as follows:

"Dear *****

,

Thank you for choosing Geek squad,

We are reaching out to remind you that your Geek squad Annual Maintenance Service is expiring on June, 24, 2021.

We would thank you for the completion of the 24-month maintenance plan.

We will auto-renew your plan and charge $ 493.97 against your account.

We understand that you are busy hence could not get through to you when we tried to contact you.

Geek squad

Grand Total: $ 493.97

Order ID: m3HT719-G737133

Customer ID: 3YGH21J 316785

If you have any query or you would like to cancel this subscription, please contact

our Customer Service +1 (737) 702-5092.

©? 2021 US Geek squad

Customer Service"

Please investigate.

Sincerely, *****

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- South Berwick, ME, USA
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Here is text of a scam email from a company called Geek Squad Tech Support: I never heard of this company, never did business with anyone that sounds like this and for sure never will. This Scam email showed up, I never gave out my email address and never use online bank services, this email is a fraud.

Subscription renewal update #TD24GEEKS-165750685

Order Status

Date:06/24/2021 11:56

To:"[email protected]"

GEEK SQUAD TECH SUPPORT

Dear [email protected]

Thank you for selecting Network Firewall 360. We are sending you this email to confirm that your yearly subscription has been automatically renewed today. An amount of $299.99 has been directly deducted from your bank account against renewal.

Details of your Service:

Product name: Network FWL360

Order ID: TD24GEEKS-165750685

Invoice Date: 24 June 2021

Payment Method: Online

Next Due Date: 23 June 2022

Amount: 299.99 (USD)

Your Purchased:

Network Firewall 360 (1 Year Subscription)

Sub Total : $299.99

Sales Tax : $0.00

Total : $299.99

We tried to contact you for confirmation on the same but were unable to reach you today.

To upgrade/cancel your subscription, please reach our Help Center given below.

(Available Monday- Saturday 8AM- 8PM EST)

+1 (800) 350-3239

IMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Help Center

©GeekSquad Inc. All Rights Reserved

Terms & Conditions | Unsubscribe

As of to date I don't know if the criminals got into my bank account, so I don't know if they stole anything yet.

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This is the 4th notice I have had about renewing automatically my supposed account with Geek Squad. When I call the given phone number, they hang up on me as soon as I say this is a scam.

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My dad got this email (typos included) and they don't even have his correct name. Please be careful.

Membership Authorization,

Thank you for choosing

5 Years Membership

Dear ,

Thank you for choosing Geek Squad Protection Plan.This email is to confirm that your account which was set to Auto-Renewal has been successfully authorized for order *********************. Please note that the charges on your bank account will appear as 'Geek Squad'.

The amount of $415.90 will be autodebited and will be reflecting in your bank account withn 24 hours.

Pllease feel free to reach us on ********** **** *********** ****  with any question you might have or incase of modification or cancelation of your order.

************************ ***** ******* *********** ***************** Instructions to seller

Customer ********* Auto-Debit From Bank Account.

Transaction date

23-June 2021 14:10:59 PM

Description Unit price Qty Amount

Protection-Security

4 Years Plan

$415.90 USD 1 $415.90 USD

Subtotal $415.90 USD

Total $415.90 USD

Payment $415.90 USD

Because your account is set to auto-renewal, we will automatically process charges on June 23rd, 2021.

However, if you do not wish to go for renewal of your protection plan and looking for cancellation of autorenewal charges of $415.90 reach and notify us on ********** **** *********** **** within 24 hours in order to avoid auto debit from your bank account.

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We renewed our yearly agreement with Geek Squad. We received an email from supposedly Geek Squad stating an amount was deducted from our account and was saying they just deducted it in June. We renewed with Geek Squad around April. The amount didn't match what we paid either. We decided to call the number to see what this was all about and we also wanted to cancel because we were not in need of the service anymore. We asked to cancel and they had us download some kind of software to have the cancellation take place. They also were of India maybe Nigerian decent. And of course had American names. I told my husband that this is not a normal way to cancel something. But we continued until it got to wanting us to download a cancellation form which would give them access to our account. That is where it stopped. This guy got angry when we stopped the process. It was unbelievable. We were concerned because we did download their software but we never gave them any information. So hopefully they can not access anything.

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TRYING TO CHARGE ME $249.90 FOR THEIR SERVICE. I TOLD THEM I HAVE NORTON FOR MY PROTECTION. THEY WANTED MY BANKING LOG IN TO REFUND MONEY THAT THEY HAVENT TAKEN OUT OF MY ACCT. CALLED THE BANK AND PUT AN ALERT ON MY ACCOUNT. OF COURSE THEY ARE FROM INDIA

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- Seattle, WA, USA
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They sent an email to my address thanking me for my business and charging me $399.51 for " Advance Geek Squad Protection". WARNING: I didn't realize at 1st because I had another real email from Geek Squad, but when my daughter and I were checking our account with the actual customer assistance we realized their email had NO Logo and a personal email address; [email protected]. I contacted Bestbuy again and they had me forward the email for investigation.

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ON 6/2/21 received email claiming to be Geek Squad with bill saying I owe $299 renewal of Protection360. Never had, wanted, or ordered it. Said to call 855-527-2753 if wanted to cancel. I called "cancel, no prior service". Said they can't help cancel because they can't see when I paid last. Wanted credit card info and I said they claim I had service so they must have my info & account number. Scammer became very unprofessional and completely rude and belligerent. They sent email with supposed pdf attachment of invoice which I refused to open. When I wanted more info on them, they hung up on me. Please be aware there is a lot of similar calls and emails out there with same call back phone number claiming to be Geek Squad. There is as real company by that name but they do not handle business in this manner.

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- Rancho Cucamonga, CA, USA
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I received an email saying: thank you for your purchase through GeekSquad. This email is to inform you that your annual subscription with GeekSquad is renewed. It shows total invoice amount of $279.50. I know I have a Geek Squad tech support subscription through Best Buy. I called the #831-298-6198 and they were telling that in order to get a refund I need to type all kinds of commands-so I followed and then I was given a code that will lead me to a form-in that form they were asking for the name of my bank (which I gave) and realized later that this is a scam-I told the guy-since I paid by credit card just credit my account-but he wont-he still insisted that I continue-so then I told him I'm not doing it because there is something wrong and he keeps telling not to hang-up (which I did hang-up)

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- Dripping Springs, TX, USA
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When I called the number on the received email to deny charges, I was coerced to give them control of my computer. They proceeded to delete everything from my desktop and demanded $500.00 to restore it.

I immediately turned off my computer, deleted the app they used to connect to my computer, and disconnected from the router.

I had been working from home, and I could not certify this was not a valid claim associated with my employer.

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- Cordova, TN, USA
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Geek Sqad sent me a bill through my email. I have never used them. I call them and a man is asking personal information. He ask if he could get access to my computer I said no and hung up. They call back again a lady this time asking the same thing I refused. They call me back the next day the same man I just hung up. Pleas watch out they tried to get my identity.

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2nd email received so far, called 800#, man with heavy foreign accent answered on giving his first name.

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- Tyler, TX, USA
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Received numerous calls from people stating that they were with Geek Squad and that I would be charged a subscription price of $200 if I didn't call them back. I did call them back but then they asked me to get on my computer and visit this website, which I hung up on them.

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- Carbondale, IL, USA
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Caller wanted $499.00 to continue service for Geek Squad when I asked if he had my account information he told me he could see different names associated with the phone number I was calling from. I told him that he needed to give me more information as I didn't even own a computer.

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I received an email stated: Dear Member: "We are hereby to inform to you that $399.99 Is going to be charged within 24 hours for the upcoming auto-renewal of the Network Firewall Security License For 3 years Plan Of your Operating system! So If you want to Continue The Services Then Ignore This Email and If you want To Cancel This License And Claim Your Deposit Back As Refund Then Do Call Our Customer Support."

I called the customer service number and spoke to a supervisor and he told me all things was going on with my computer. I was worried and my computer and let him do the service. After the services, I log into my bank account to pay the services while he was still in my computer.(BIG MISTAKE) .. I didn't feel right about this, I been SCAMMED!

So, I called Microsoft and spoke to an agent and right away she told me this company is known for those types of phishing emails and scams. I immediately called Geeksquad (supervisor) back and he said he will refund back my money. Also, I contacted an computer tech and he told me they did a horrible job to my computer and I had to pay again to correct all the wrong things they did and add a block to my firewall.

I

Many, many phone calls and many hours on phone to date Geek Squad still not providing coherent response as to why refund has not occurred. I have been the victim of Geek Squad incompetency for about 2 months now over a simple Plan cancellation and refund request.

On April 23, 21, they had the nerve to send me another phishing letter: (below) I replied to the email and called spoke to an scammer advised , that I did not authorized any automatic payment and DO NOT WITHDRAWL ANY FUNDS OUT OF MY ACCOUNT and I'm still waiting for my refund of 300.00 you refuse to reimburse. THESE PEOPLE ARE CRAZY. Something need to be done lawfully to this scamming company. I really would love to get my money back!

Example of email PLEASE BE AWARE!!!

"Dear Customer,

You are using automatic payments via online banking as a payment method. With this payment method, you do not have to send transfers manually, but instead, we charge your account when a certain amount is due.

With this e-mail, we would like to inform you that we will perform an automatic payment on 24 April 2021.

The amount will be $399.99 most likely and has been pre-authorized on your banking for geeksquad. accordingly, but this is only the predicted amount. It may change based on cancellations and manual payments. If there are enough funds on your account on that date, the automatic payment will be performed, naturally.

Please ensure that there are sufficient funds on your bank. For any issue call Helpline number : - 1(888)-598-0361.

Best regards,

Geeksquad Billing Department

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I got an email to download an invoice (not doing it) to upgrade or cancel for a subscription I haven't sign up for ordered or nothing for a amount of 299.90 and when I call that number they hang up on me.

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- Mesa, AZ, USA
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The text msg was from the geek squad...I called about a renewed maintenance plan that I wanted to cancel or I’d be charged $299! They asked me to goto the App Store and download a quick support app it showed a name in the top corner! I hung up and called Best Buy they said it was a scam and not to call! The account # started with a 567#......Best Buy says the take over your computer or phone

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- Tucson, AZ, USA
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Hello Below is a copy and paste of the email I received this morning. I have also included a screenshot in the image upload section.

I called the number a man answered. He did not offer his name. Answered the phone simply as "Geek Squad". To keep the story short I suspected phishing or social engineering right away. I explained that I have never used the service. I asked what Card was charged. He tried to transfer me to a team that "could discuss those details". I told him this seems like a scam and I would report it. Disconnected phone.

Order Ref Number: #BN48-219034663

Thank you for your order & payment!

Hello, Want to let you know that your Geekysquad annual subscription has been auto-renewed successfully. The amount of 248.90 USD will be auto-deducted from your account by end of today 7th April 2021. Your order reference number is #BN48-219034663.

For any sort of questions or if you want to cancel the above transaction then please call our number for instant help.

CALL FOR SUPPORT : ( 800 ) 221 3269

ORDER SUMMARY DETAILS

Product Details:

Geek Online Support (1 Year)

Payment Method:

Account Direct Debit

Delivery Method:

Online

TOTAL AMOUNT :

248.90 USD

For any support of help please call our number.

© Copyright 2021 - Geek Supports. All rights reserved.

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This caller from 405-229-2986 left a voice mail which I have on my phone transcribed. He claimed to be from Geek Squad notifying me that they were charging my checking account $399 for an antivirus subscription renewal. I have never used Geek Squad for this type of service, nor given Geek Squad or Best Buy my checking account information. The call came (supposedly) from Oklahoma City, OK (405) 229-2986, and the message said to call (888) 413-8803. I called the number, a man with an Asian-Indian type of accent answered, obviously a call center from background noise, and when confronted, he hung up on me. Though I have no proof, I believe from voice recognition, that this person successfully scammed me several years ago supposedly representing a company called System Mechanics, taking me for about $800 and hacking my computer.

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Was sent this email. Almost fell for the scam. called the 1800 number and was getting a vary bland or no responses to my questions from thick Indian accented man. Was convinced to let them gain access to my desktop but figured it out as soon as they started to ask financial questions. Turned off my computer to ensure he/they couldn't go any further.

Hello,
Wish to inform you that, your Geek-squad Annual-Support has been Auto-Renewed successfully, and the amount 299.00 USD will be auto-debited from your account by Today (9th March, 2021). Order ID Number is:

You can feel free contact our Support Number, if you want to Cancel the above transaction. SUPPORT NUMBER: 800-815-6247

---ORDER DETAILS ---

Product / Service Name:

Service / Support Duration:

Payment Method:

Delivery Medium:

SUB TOTAL AMOUNT

SUMMARY

( Geek squad )

1 Year

Direct Debit

Online

$299.00

CUSTOMER HELPLINE : 800-815-6247

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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