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Geek Squad Reports & Reviews (295)

- Clayton, OH, USA
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Received email at 10:48 am on 8/27/2019. Called phone # on email (attached). Auto voice said Geek Tech Support I wanted was not available and to leave a message. I left message saying I did not order or want what they were selling, and I wanted to know what account they had charged it to. I also told them if I did not hear from them by 12 noon I would report them to BBB. I tried emailing them at the email address on their email (even though it said "no-reply"). At 11:01am I received call from number listed on email, but when I answered there was only a dial tone. I called back at 11:04 am. Man said they would cancel the order but I would have to be transferred to their billing department and they would take access to my computer to do that. I said, "No way you're getting access to my computer!" The man then said he would cancel the order. I then asked for his name and a confirmation number. The next thing I heard was a busy signal or a dial tone. I also received an mail from [email protected] saying they were unable to deliver email. I have checked my credit cards and banks. It seems as though nothing has been charged to me as yet.

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- Deltona, FL, USA
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A phone call from some foreign man saying they was from geek squad.

Said my computer was sending signals to their computer and tried to get me to sit behind my son's computer (even though I said that it wasn't in my name),. asking for me to type what they say and that it wouldn't take long.

I said we are busy and he kept insisting that it was for real and the computer needed something.

I finally talked him into calling back on Tuesday just to hang up the phone.

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- Greenville, SC, USA
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Consumer said that she received a phone call from The Geek Squad saying that the Better Business Bureau told the Geek Squad to reimburse them money owed. The Geek Squad told the consumer they just needed her bank account information so they could deposit the money to her. Consumer hung up the phone on the scammer.

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These people call and told my father that his computer has been compromised and got my 75 yr old father to turn on his computer and put in his credit card number. told him they were going to put a antivirus on the computer to help people not to be able to see his accounts. They call an average of 10 times a day. I have ask them not to call back and have been cussed out and called names.

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- Kennewick, WA, USA
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Received a voice mail indicating they were going to debit my account. When I returned the call they indicated they were with Geek Squad but had been recently bought out. I indicated I had not used Geek Squad and had not given permission for any payments. I tried to cancel and he indicated he could not provide the information due to buy out.

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- Austin, TX, USA
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Got a call from an 'Unavailable' number. When I clicked 1 to learn about a supposed refund due to me, I got connected to a noisy boiler room, by the sound of it. Speaker had a fairly strong accent, but claimed to be representing the Geek Squad about some service they did on my computer last August. He directed me to download a program (app, in his parlance) named AnyDesk.exe. When I pressured him to give me more validation or a number I could call back, he tried to make me feel bad that I wouldn't take the refund and that they (whoever they are) would be delighted to keep the money. Claimed that ScamPulse.com was knowledgeable about them as a means to try to get me to proceed, but, when I continued to pressure him, he finally told me he was going to hang up and keep my $300 (which I never spent, as I seldom have used Best Buy or the Geek Squad). I have no record in my accounting program of an amount spent at either Geek Squad or Best Buy in the time frame he used.

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- Overland Park, KS, USA
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A message from a robot cut off on my answering machine, but left the same number to call as was on my caller ID. 888-254-2999.

I was screening and called the number back immediately. The man who answered identified himself as being with Geek Squad. I asked what the message was since it cut off. He said he needed to look up the information and only got my first name. He said 2 years ago when I purchased a computer I signed up for Geek Squad for $299. This call is to refund that amount since the services offered were inconvenient. Then he told me to go to this computer and logon. I cut him off and said I'm not doing that. He said that was the only way. I told him I will call Geek Squad myself and hung up.

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Called to say my cc would be charged if I do not cancel . Stated I needed to give my numbers so I would be credited back my money of $299.00. I told them I did not sign up for anything, they said yes in 2017 @ best buy. They wanted to reimburse my money & needed info.

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Calls repeatedly several times per day every day to the week since before March 2019.Today, Indian accent man calls and I picked up. He had me turn on my computer and type in the run box www.fast......com. For over one hour he tried to gain access to my computer, because I had told him to cancel the service. He acted like he had to send me a credit form over the Internet to my computer for me to fill out in order to get it done. My computer did not work each time I followed his direction. He put 3 more men on phone like he was transferring to his supervisor and 1 woman. All had Indian accents. Finally, he asks for my name, bank name, and weather or not I had a Platinum member credit card. I told him my name, bank name, and yes, I had a Platinum member card. My computer would still not do what they wanted. Then, he went through nd trying to get more information about me to send me forms through mail. He told me he was going to have to send me a money order for 2000 dollars for me to get 399 dollars.

I was to take money order to my bank, cash check, take out my 399 dollars and then send rest of the money back to them. I was fed up with this mess, told him to send every form that they needed to me through the mail and hung up on them! They then used 781.......number to call me back around 6 times, when I would not answer phone. When I continued not to answer phone, they started using 442...... number two times before they stopped calling me! I went on Internet and discovered this was most likely a scam call. Have not had anymore calls tonight! I have not lost any money yet!

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- Augusta, GA, USA
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I received an e-mail, supposedly from Geek Squad, stating that my computer support contract with them had expired and that they would deduct $753 from my account. They also stated that if my account is not active or has changed, they have the last 4 digits of my social security number and would use that to procure the funds from my current account. I have never had a computer support contract with this company and never will. I called the phone number provided and spoke with an unidentified woman who said I had an account and to pay the money. She did not ask me for any identifying information, so how would she know if I had a contract or not? I reported this to the ScamPulse.com and was advised that the e-mail is a scan and to report it to ScamPulse.com Scam Tracker.

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- Union Grove, AL, USA
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I received a call from a strange number. The person asked how I was doing. The person had a foreign accent. He asked me to turn on my computer, then I asked him who he was with. He said the Geeksquad. I have never done business with Geeksquad so I hung up.

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- Columbus, OH, USA
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I received a call from 802-321-0629,someone claiming to work for Geek Squad, stating the company is shutting down US operations and moving to the United Kingdom. In exchange for the inconvenience, they are refunding the initial fee, but you had to let them have access to your computer and asked you to keep looking for a refund on your personal bank account or credit card. I was fooled at first, because they knew the amount I paid for the coverage, but decided not to open my bank account on the computer, but they kept trying to have me open new windows on my computer. They ask you to open ApelX, TeamShare and a different program that allows them access to your computer. When they cannot gather personal information, they start asking you to find new ways to connect. Don't do it!

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They called and left a message for my 85 year old father that is in the hospital stating they were withdrawing $99.99 from his bank account for Windows. When I called them to confront them they asked for "MY" social security number so they could look up his account. When I refused they said to open his e-mail and click on a link that they just sent to cancel. My parents almost fell for this until I told them not to do anything and let me deal with them. Then when I hung up they called my phone 10 minutes later saying they had a $249 refund to send me and to click on a link that they want to e-mail me.

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They tried to say they were going to give us money back but wanted access to our computer. Then we denied rights for computer access and they threatened we were going to be charged 400 dollars if we didn’t allow them access

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- Miami, FL, USA
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I got a call from this number 863-440-7836, the guy barely spoke English, right away I knew this was a scam but I kept asking questions to get down as much information as possible. He told me he works for GEEK SQUAD and I had a warranty in 2015 for my computer that I am getting a refund for WITH THE HELP OF THE ScamPulse.com for $399 since the warranty is no longer working. In order to do this he was going to help me fill out a form online with the ScamPulse.com (because apparently I need help finding their website). I said do you even know my name? How do you know I am getting a refund. He told me my name and phone number. (this was accurate information) He told me to enter the following into my web browser: "alpha7.tk" I told him I would write this down first, he said no put this in your browser directly. I said this is not a real website, and this is a scam. He hung up immediately.

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- Memphis, TN, USA
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Caller left number to call stating that if not contacted that card on file will be debited for $1000.00. I called number and was told it had to do with a service on my computer. In order for them to cancel, they would need to take over my computer to send cancellation form. I did so after asking why I couldn't get form by mail. The money was to be put in my bank account via Western Union. I had to sign into my account to see if it showed up. Instead of putting the correct amount of refund in the account, they put in $1300.00 more. The caller wanted me to go to Walmart and purchase $1100.00 worth of I-Tunes gift cards and give him the information from them. I could keep $200.00 for my trouble.Of course I knew it was a scam then. I put hold on my bank account so they could not pull any funds out. The deposit never showed up. He called multiple times from 209-390-8978 to seem if I had purchased the cards. The last time he called, I told him I was at police station reporting him.

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- Center Point, WV, USA
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I called geek squad tech supt. and noticed the way it started to ring and then changed to a different ring. I left my information for a call back. I received a call back and was told they were the geek squad. They asked if they could access my computer for remote repairs and I said yes. I gave them my credit card number for payment. Later informed my credit card of the purchase and they requested a refund from the "geek squad" back to my account. Time went bye and a year and a half to two years went by. I received a call from "the geek squad" and they asked if they could pull information from last repair so that they could send me a refund. I agreed and before I knew what was happening they put a bunch of porn on my computer and made it impossible for me to use the browser I prefer. (Internet Explorer). I turned off the computer and received a call asking if I had received my refund. They get on my computer every day and when I get on my computer, they are moving things about on my computer. I shut it off and then get a phone call asking if I received a refund. This is frightening what can I do?

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- Thorofare, NJ, USA
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I was getting messages on my computer that my comcast settings were out of date. I called the number thinking I was calling computer support that came with my Dell purchase. The tech entered my computer and claimed to have updated my settings. Then came the sales pitch. I told the tech that I could not afford the $400 for 5 years nor the $125 for one year. He called back a couple of weeks later with the same pitch; again I told him that I could not afford the service - still thinking he was a rep from my complimentary computer tech service. He then became very annoyed with me, telling me my regular tech support, McAfee would only protect my computer from viruses but not from scammers. Again I told him I could not afford the additional coverage. He then accused me of "not keeping my promise to him" and that I would be responsible for getting him in trouble with his boss. Today I received a call from "the boss" (discovering from the caller ID that he was actually from The Geek Squad). The man said I owe them money because their tech helped me. I told him I in no way contracted for service from The Geek Squad. I told him if he called me again that I would call the police and contact BBB. He tried calling me again but I did not answer the phone. I consider this a scam and harrassment. Also I am concerned these people now have access to my computer. Shall I also contact law enforcement?

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- Schenectady, NY, USA
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I received multiple phone calls with a man (foreign accent) claiming to be from the Geek Squad. He asked if I was the main user of the household computer and that they received information informing them of a virus with our Microsoft Windows. I have had this happen in the past where the caller then asks for you to log into your computer and then the caller will remotely log-in to "show you the virus with the security". Once they have remotely log-in, they have access to your system. If not, they can send you an email that you open and it downloads a phishing virus that gives them access to your computer. The man got very defiant when I told him that it is unheard of that the Geek Squad calls the consumer. Consumers call when they have an issue and I did NOT call.

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This is a Billing or collection issue as well as service issue. Believe we have been scammed. Perhaps by a company avoiding to pay taxes. My wife had a warning on her computer. She phoned what she believed to be a tech support group. This has been within the recent days so not sure if they helped or installed additional issues. They held our computer network hostage until payment received. Yes, she allowed them access and yes she changed all passwords post issue. They received payment via ? Google Play? prepaid cards. The tech we spoke with was based in California according to him. The payment receipt dept. supposedly located in Buffalo NY according to the individual we spoke to. I asked for address and zip code. Address given was Buffalo NY, zip code was in Florida! The suspicion of fraud and scam was when I requested to see their policies and was denied for proprietary reasons. Managers name Mr. Josh Mathews ph: 929-383-0093 Tech support : Mr Smith ph: 408-337-6011 Please review and confirm or correct my suspicions. So here is another bit of info about this organization. We are told the name of the company, tech support was 'Geek Squad? . I asked if affiliated with Best Buy, the manager never heard of it!

Product_Or_Service: Microsoft tech support No settlement requested - for I would appreciate that ScamPulse.com contact this company and verify if this is fraudulent and if we were scammed. I do believe that this company avoids taxes by receiving payment via ? Google Play? prepayment cards. }

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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