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Geek Squad

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Geek Squad Reports & Reviews (298)

- Andover, MA, USA
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This is a version of "Geek Squad Subscription Renewal Service," Sent from the "billing service."

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- Blackwood, NJ, USA
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I received an email for a $665 service renewal I never signed up for. When I called to cancel, they wanted me to be in front of my computer to cancel. When I asked why I needed to do that, why couldn't they just cancel it, they couldn't answer. Below is a copy of the email:

Hello Buyer,

We are hereby to let you know that your device security plan has been renewed by Geek Squad at just $665USD for 1 whole year service.

As per the agreement, we have auto deducted this plan’s payment through your registered A/C and it’ll be forwarded to your banking statement in less than 24hrs.

Kindly go through the description of your purchase which we have provided in this mail.

PURCHASE DESCRIPTION

Invoice No: ******** Plan: Auto Renewed

Company: Geek Squad

Purchased on: 24 August 2021

Payment mode: Auto Debit

Expires in: 1 year

Total Sum: $665USD

We have provided all the necessary details in this mail, still if you have any issue regarding this purchase or want to make any changes in this plan,

Reach us Between: Mon – Sat (8:30 AM To 8:00 PM EST).

At this number: +1 (800) - (796) - (1174)

Regards!

Geek Squad.

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- Salmon, ID, USA
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I was notified via email by the Geek Squad ! that I had an automatic renewal was coming up for computer support. I should have checked my records to see if I had ordered the service previously...I thought I had for the first year or so of my new computer. So I called the number on the email to cancel the service. At first they said my computer couldn't get the refund easily so they had me download something so they could see my screen. (1st red flag!) Then I had to get into my bank account to "see" the money deposited. At this point I realized it must be a scam. They also kept giving me to the next person (higher manager) to continue with my questions. I then told them that I had never had trouble receiving refunds, and none of this has ever been necessary before, and that this must be a scam. At that point I hung up. I changed the password to my bank account, deleted the download and emptied my trash. Realized hopefully not too late that this HAD TO BE A SCAM. After I hung up, they tried calling me back three times. I never answered and they did not leave a voicemail.

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I received an email today from Geek Squad Services that stated my "personal membership with us will expire today". The item is for PC Support with a Payment Mode of Auto Debit for the amount of $249.99. The email includes the Best Buy logo and at the bottom of the email, it states "this email confirms that you've renewed your 1 year membership....and will renew every 1 year unless you turn it off no later than 48 hours". I was instructed to call 330-667-5539 to their Customer Support Helpline.

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- Canton, GA, USA
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Received email from above saying my tech support service (which I don’t have) would be renewed unless I call the above number within 48 hours of subscription ending. Says they will auto debit my account $249.99. I did not call number or click on anything.

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- Independence, OH, USA
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I received an email claiming that $346 would be debited from my bank account to renew Geek Squad online support service. I haven't used Geek Squad in over 10 years so I know this is not legit. I was asked to call a phone number in order to cancel this service. I did not call the number as I know this is a scam.

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- Englewood, CO, USA
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I received an email saying my geek squad subscription was about to renew the payment due was $364.91 and if I wanted to cancel call the toll-free number. Upon calling the toll-free number they wanted access to my computer and for me to log into my bank account information while they had admin access to my computer

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- Indianapolis, IN, USA
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This non-American speaking man called my cellphone and said that $399 had just been withdrawn from my bank account, and he was calling to help me get a refund. He took me through a few processes where he transferred me to different departments, then ultimately took control of my computer. I knew it was a scam when I asked what bank account they were sending the money to, and he mentioned a bank where I had closed all accounts 2 years ago. Long story short, Geek Squad is a reputable division of BestBuy, and before entertaining any calls from someone talking about a refund, make sure to call BestBuy, or simply hangup and block their number.

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Email Address Scammers Used: (Order Invoice) [email protected]

The email says there’s a charge to auto-renew for another year of tech support from Geek Squad. You call an 800 number on the email to dispute/cancel the charge. The person who answers claims to get the refund they need to take control of your computer with an app called Quick Assist They claim they need to make sure your computer doesn’t have any viruses before they begin. They then instruct you to go to a form and complete your name, address, and name of your bank (which if I paid by a card they wouldn’t need that to do a refund.). There’s also a lot of background noise on the phone, which you typically don’t hear when speaking to a real customer service agent and they have zero customer service skills!

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- Salem, MA, USA
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I received an email At 10:24 am With an Order ID # of 166GS-21183 stating my personal membership expires today. The 1 year membership will be automatically renewed for more information and cancelling call the 1330-667-5539 number. When I called, they said I needed to fill out a form to cancel. Scam.

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- Manchester, NH, USA
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Scammer pretending to be with Geek Squad at Best Buy, with an “automatic renewal” for Norton Antivirus on my MacBook. I had to call a number to cancel the $549 subscription.

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I called up the 800 number on the email saying I had renewed my contract w Geek Squad (never had a contract w them). A man answered with an accent ‘hello?’ Me: ‘is this geek squad?’ ‘Oh yes it is.’ Me: I’ve got an email that says I have a renewal contract of $289.00, I’ve never ordered Geek squad. Him: we will be happy to cancel but you will need to fill out a cancellation form. What address shall we send it to? When pressed he did not seem to have any info on me except my phone number so I gave no info to him and told him I would be contacting ScamPulse.com

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I was contacted with a notification that my membership in Geek Squad had been renewed. I was instructed to call the listed number with questions or to cancel. I called and was instructed to download Team Viewer and fill out a form with personal and banking information in order to get a refund. I was then asked to log into my bank account to confirm my refund. At this point I refused and the scammer threatened to freeze my computer and wipe out all of my data if I did not comply. I still refused and hung up and turned off my computer. The scammer rang back twice to try to complete the scam. That was two days ago and I have not suffered any loss yet but the scammer got my name, address, birth date, social security number and bank account number. The scammer used the Better Business Bureau and Geek Squad logos in part of their documentation.

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autorenewal for usd 795

will be deducted today

from your account

for geek squad

for cancellation call on 86692 80752

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An attempt to get me to call a number about a bogus purchase and have my computer on at the time. Yeah, right.

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- Howell, MI, USA
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Dear Customer, your subscription with geeksquad for online support will be renew today and 499.99$ is about to debit from your account by today EOD

for assistance call 848 272-5181

if you call, lots of noise in background and they want you fill our information on line (banking) to cancel!

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They sent email telling me my subscription auto-renewed, and to cancel it I had to call their 1-800 number. I do not have a subscription with them, so it would not be renewing.

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- Edmond, OK, USA
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Received email requesting payment of $202.00 for "continued tech supoort" when I called the number I was advised for this "alleged" tech support...I advised we have never used their support....I was advised I will be billed.....I contacted the credit cards we use and had alerts as well as on my personal banking acct. Note we have "never" used Geek Squad" and will not use them in the future.

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- Brunswick, ME, USA
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Scammer emailed me today, July 27,2021 and said that I will automatically be charged $399 on the next day of July 28,202.

The email included the phone number if I wish to call to cancel. I looked up the company phone number of Geek Squad and it didn’t match. I immediately looked up on the ScamPulse.com website about Geek Squad scams and saw that this email was verbatim the scam.

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- Arlington, TN, USA
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I received an email from the Billing Team for Geek Squad (appeared to be) stating that my annual renewal was processing today. I called the number and a rep proceeded to take me through this cancellation process. I was asked to download TeamViewer which I thought was odd. Then he had me open this request form and add some generic information there. He was adamant about not being able to refund back to the credit or debit card. That's when everything went sideways and I became very uncomfortable because I didn't understand what was happening. He then said a link would be sent to my bank and I would have to open it. My bank is small and doesn't send messages through the account online. After no message, he quickly said there would be no charge and ended the call. I called back and got a different rep and I formed them that I would be reporting them as a scam. He said "and what are they going to do? What are you going to do? Nothing but lick my *****!".

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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