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Geek Squad Reports & Reviews (291)

- Indianapolis, IN, USA
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This non-American speaking man called my cellphone and said that $399 had just been withdrawn from my bank account, and he was calling to help me get a refund. He took me through a few processes where he transferred me to different departments, then ultimately took control of my computer. I knew it was a scam when I asked what bank account they were sending the money to, and he mentioned a bank where I had closed all accounts 2 years ago. Long story short, Geek Squad is a reputable division of BestBuy, and before entertaining any calls from someone talking about a refund, make sure to call BestBuy, or simply hangup and block their number.

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Email Address Scammers Used: (Order Invoice) [email protected]

The email says there’s a charge to auto-renew for another year of tech support from Geek Squad. You call an 800 number on the email to dispute/cancel the charge. The person who answers claims to get the refund they need to take control of your computer with an app called Quick Assist They claim they need to make sure your computer doesn’t have any viruses before they begin. They then instruct you to go to a form and complete your name, address, and name of your bank (which if I paid by a card they wouldn’t need that to do a refund.). There’s also a lot of background noise on the phone, which you typically don’t hear when speaking to a real customer service agent and they have zero customer service skills!

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- Salem, MA, USA
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I received an email At 10:24 am With an Order ID # of 166GS-21183 stating my personal membership expires today. The 1 year membership will be automatically renewed for more information and cancelling call the 1330-667-5539 number. When I called, they said I needed to fill out a form to cancel. Scam.

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- Manchester, NH, USA
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Scammer pretending to be with Geek Squad at Best Buy, with an “automatic renewal” for Norton Antivirus on my MacBook. I had to call a number to cancel the $549 subscription.

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I called up the 800 number on the email saying I had renewed my contract w Geek Squad (never had a contract w them). A man answered with an accent ‘hello?’ Me: ‘is this geek squad?’ ‘Oh yes it is.’ Me: I’ve got an email that says I have a renewal contract of $289.00, I’ve never ordered Geek squad. Him: we will be happy to cancel but you will need to fill out a cancellation form. What address shall we send it to? When pressed he did not seem to have any info on me except my phone number so I gave no info to him and told him I would be contacting ScamPulse.com

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I was contacted with a notification that my membership in Geek Squad had been renewed. I was instructed to call the listed number with questions or to cancel. I called and was instructed to download Team Viewer and fill out a form with personal and banking information in order to get a refund. I was then asked to log into my bank account to confirm my refund. At this point I refused and the scammer threatened to freeze my computer and wipe out all of my data if I did not comply. I still refused and hung up and turned off my computer. The scammer rang back twice to try to complete the scam. That was two days ago and I have not suffered any loss yet but the scammer got my name, address, birth date, social security number and bank account number. The scammer used the Better Business Bureau and Geek Squad logos in part of their documentation.

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autorenewal for usd 795

will be deducted today

from your account

for geek squad

for cancellation call on 86692 80752

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An attempt to get me to call a number about a bogus purchase and have my computer on at the time. Yeah, right.

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- Howell, MI, USA
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Dear Customer, your subscription with geeksquad for online support will be renew today and 499.99$ is about to debit from your account by today EOD

for assistance call 848 272-5181

if you call, lots of noise in background and they want you fill our information on line (banking) to cancel!

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They sent email telling me my subscription auto-renewed, and to cancel it I had to call their 1-800 number. I do not have a subscription with them, so it would not be renewing.

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- Edmond, OK, USA
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Received email requesting payment of $202.00 for "continued tech supoort" when I called the number I was advised for this "alleged" tech support...I advised we have never used their support....I was advised I will be billed.....I contacted the credit cards we use and had alerts as well as on my personal banking acct. Note we have "never" used Geek Squad" and will not use them in the future.

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- Brunswick, ME, USA
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Scammer emailed me today, July 27,2021 and said that I will automatically be charged $399 on the next day of July 28,202.

The email included the phone number if I wish to call to cancel. I looked up the company phone number of Geek Squad and it didn’t match. I immediately looked up on the ScamPulse.com website about Geek Squad scams and saw that this email was verbatim the scam.

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- Arlington, TN, USA
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I received an email from the Billing Team for Geek Squad (appeared to be) stating that my annual renewal was processing today. I called the number and a rep proceeded to take me through this cancellation process. I was asked to download TeamViewer which I thought was odd. Then he had me open this request form and add some generic information there. He was adamant about not being able to refund back to the credit or debit card. That's when everything went sideways and I became very uncomfortable because I didn't understand what was happening. He then said a link would be sent to my bank and I would have to open it. My bank is small and doesn't send messages through the account online. After no message, he quickly said there would be no charge and ended the call. I called back and got a different rep and I formed them that I would be reporting them as a scam. He said "and what are they going to do? What are you going to do? Nothing but lick my *****!".

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- Semmes, AL, USA
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Recieved an email with a confirmation number from Geek squad saying I purchased computer protection in the amount of $197 plus $5 service tax and it also stated I was enrolled in auto renewal. Contacted someone that speaks broken English and a kid screaming in the background. Told him I didn’t sign up for a damn thing for Geek squad. So he asked if I wanted to cancel! Of course I said cancel and he said ok I’ll do it and hung up.

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- Fairmont, WV, USA
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I received an e-mail informing me that my subscription was being automatically renewed for $249.99. I did buy a tv from Best Buy this summer, but I didn’t remember buying any service contracts. By checking online for the possibility of a Geek Squad scam, I found this site and that assured me it is a scam.

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I received an invoice email this AM from Geek Squad thanking me for my purchase. My order number is: *************** in the amount of $842.72. This email (invoice) states that the products have been shipped to my address through their preferred carrier. The invoice (email) further states that my checking account / card will be charged the $842.72 within 2-3 business days.

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- Hazlet, NJ, USA
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Scammer sent an email referring to a transaction which didn't occur. Scammer said the transaction could only be canceled if they could access my computer.

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The scam was an invoice with the heading of Geek Squad sent to me by email with the message "thank you for ordering product with us", and the invoice listed order No: ******************* The invoice listed Defender Firewall and was for $468.75 I called Discover ID Protection that I have and they told me phone number was ******************** and gave me a correct number which I will not list or call. I've received 2 invoices like this in about 6 months. I did not make this order and as far as I know the firewall isn't compatible with my type of computer. I don't want anything to do with Geek Squad and will not make contact or acknowledge them.

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- Shippensburg, PA, USA
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Dear [email protected],

Thank you for your purchase through GeekSquad. We are glad to inform you that your annual subscription with GeekSquad is auto-renewed. Here is the summary of your recent purchase:

Invoice Details:

Invoice ID: 25187ADTS16348

Invoice Date: 13th July 2021

Payment Method: Online

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- Garden City, MI, USA
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Received message below; I knew immediately that it was a scam. I called the contact number provided. I requested cancellation of debt. (Middle East) he hung up on me and I can’t connect with that number again. I contacted my bank as well.

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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