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Geek Squad Reports & Reviews (291)

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Charging 339.90 for renewal of subscription plan - When I called the number today a person with an Indian or Asian accent answer the phone then was disconnected...I called back and no one answered! Cannot copy the email.

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Had a text from the number above stating they had charged my account for $299 for renewal. I called the number listed as directed if I didn’t approve this purchase. They wanted me to download several downloads such as my desk etc. I figured it was a scam so while I was waiting on a download I googled it. I told him it was a scam indeed and I would report it. He immediately hung up.

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This person sent an invoice to my email. From Geek Squad and said they auto renewed your complete network security plan. They wanted you to call to cancel and when called they wanted you to go to the computer to retrieve some information.

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ALREADY GOT 3 OF THESE E-MAILS. LATEST # 1-888-974-1759. MAY BE COMING FROM CHINA ?

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I received this email and called the 1800 number. Someone answered saying he was Shawn Smith. I asked him to cancel the plan. He tried to get me to give him information about my computer. I did not give him anything. I did give him the invoice #. I then requested a cancelation # he gave me: REF0429. I look on the geeksquad website and there was a different 1800 number. I called it and the lady that answered stated that they did not have invoice #s like on the email. I selected online purchase since that is what it stated in the emai.

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This is the text I received:

Dear customer, Thank you for choosing Geek squad. Your order number GS1273LDH37 will Auto-renew on 23rd September 2021 as scheduled. You will see a charge of $299.99 on your account. To report or cancel the subscription call us on +1(806) 464-9748

I called and told them I was reporting them to the police and FBI, and literally screamed over the phone.

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Hi,
Same as many of the previous messages. I received the following, but did nothing moving forward:

Dear [email protected],

Thank You For Using Our Services.

Your Personal Subscription Geek Squad PC Care Will Expire Today on September 21, 2021. This Subscription Will Be Auto Renewed. Please Review Your Purchase History Below.

Customer Support- +1 (833) 887-0070
Order No: IRC - 53026GASE51690
PRODUCT DESCRIPTION
Account Type:- Personal Home Subscription
Product :- Geek Squad PC Care
Device :- Windows Computer (3 Users)
Quantity :- 1
Tenure :- 1 Year
Payment Mode:- Auto Debit

Renewal Amount - $ 339.90
This Email Confirms That You've Renewed Your 1 Year Subscription To Geek Squad For $339.90 On September 21, 2021.

This Subscription Will Auto Renew Every Year Unless You Turn It Off,No Later Than 48 hours Of Before the end of Subscription Period
.
To Cancel The Subscription You Can reach Us at +1 (833) 887-0070

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They want $259.99 to continue support with Geek Squad.

I never had a contract with Geek Squad

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I received this today from GeekPCare

Find the order details below

As per your request , we have generated your ticket and scheduled auto debit of $399.98 from your debit card for Geek Squad renewing for next 3 years.

Customer Support- +1 (888) 974 - 1759
Order No: RIC3174837261

Find your TXN No in your statements within 24hrs to 48 hrs.

Product :- Geek PC Care Subscription

Tenure :- 3 Years

Payment Mode:- Auto Debit

Renewal Amount - $399.98

This Subscription Will Auto Renew Every 3 Years Unless You Turn It Off,No Later Than 48 hours Of Before the end of Subscription Period

To Cancel The Subscription You Can reach Us at +1 (888) 974 - 1759

Regards
Geek Care

When I called the number, a gentlemen with a heavy Indian accent replied.
When I told him that I never subscribed to this service, he told me i.o. to cancel the subscription I need to go to my Laptop and download the cancellation form.
That entailed opening the browser and get to the website anydesk.com. from there I should have downloaded the form which was supposed to help me with the cancellation of the order (which I never made). The guy was very insistent that I should do the download. Then I challenged him that this is a [censored] and if the contact me again I would definitely sue the company. Then he put down the phone. Please share this story with others. I hope these culprits will be caught and punished ASAP.

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- Encinitas, CA, USA
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I received an email from Geek Squad with a renewal for $427 for the next 3 years coverage. They tried to get me to give them access to my computer. I did not. They are clearly a scam. The coverage was for a PC not a MAC, I only use MAC.

Thank you Curtis

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We Are Renewing It For You

Dear ***************,

Thank You For Using Our Services.

Your Personal Subscription Geek Squad PC Care Will Expire Today on September 07, 2021. The Subscription Will Be Auto Renewed. Please Review Your Purchase History Below.

Customer Support- +1 (888) 303-0893

Order No: IRC- GTW-177217

PRODUCT DESCRIPTION

Account Type:- Personal Home Subscription

Product :- Geek Squad PC Care

Device :- Windows Computer (3 Users)

Quantity :- 1

Tenure :- 1 Year

Payment Mode:- Auto Debit

Renewal Amount - $ 289.99

This Email Confirms That You've Renewed Your 1 Year Subscription To Geek Squad For $289.99 On September 07, 2021.

This Subscription Will Auto Renew Every Year Unless You Turn It Off,No Later Than 48 hours Of Before the end of Subscription Period

.

To Cancel The Subscription You Can reach Us at +1 (888) 303-0893

Regards

Geek Squad Team

Geek Squad Inc

3738 Parrill Court, Gary, IN 46402, United States.

This Email is being Sent By Geek Squad Team As You Have Subscribed To Our Services.

Unsubscribe | View Web Version

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I did not reply to the email.

They wanted to let me know my Geek Squad service was successfully renewed for $399.51. (I do not have this service)

Then they provided a number to call if this transaction isn’t authorized. 800-899-7710.

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- Hazelwood, MO, USA
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Stating auto renewal of some service NEVER requested

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- Andover, MA, USA
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This is a version of "Geek Squad Subscription Renewal Service," Sent from the "billing service."

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- Blackwood, NJ, USA
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I received an email for a $665 service renewal I never signed up for. When I called to cancel, they wanted me to be in front of my computer to cancel. When I asked why I needed to do that, why couldn't they just cancel it, they couldn't answer. Below is a copy of the email:

Hello Buyer,

We are hereby to let you know that your device security plan has been renewed by Geek Squad at just $665USD for 1 whole year service.

As per the agreement, we have auto deducted this plan’s payment through your registered A/C and it’ll be forwarded to your banking statement in less than 24hrs.

Kindly go through the description of your purchase which we have provided in this mail.

PURCHASE DESCRIPTION

Invoice No: ******** Plan: Auto Renewed

Company: Geek Squad

Purchased on: 24 August 2021

Payment mode: Auto Debit

Expires in: 1 year

Total Sum: $665USD

We have provided all the necessary details in this mail, still if you have any issue regarding this purchase or want to make any changes in this plan,

Reach us Between: Mon – Sat (8:30 AM To 8:00 PM EST).

At this number: +1 (800) - (796) - (1174)

Regards!

Geek Squad.

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- Salmon, ID, USA
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I was notified via email by the Geek Squad ! that I had an automatic renewal was coming up for computer support. I should have checked my records to see if I had ordered the service previously...I thought I had for the first year or so of my new computer. So I called the number on the email to cancel the service. At first they said my computer couldn't get the refund easily so they had me download something so they could see my screen. (1st red flag!) Then I had to get into my bank account to "see" the money deposited. At this point I realized it must be a scam. They also kept giving me to the next person (higher manager) to continue with my questions. I then told them that I had never had trouble receiving refunds, and none of this has ever been necessary before, and that this must be a scam. At that point I hung up. I changed the password to my bank account, deleted the download and emptied my trash. Realized hopefully not too late that this HAD TO BE A SCAM. After I hung up, they tried calling me back three times. I never answered and they did not leave a voicemail.

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I received an email today from Geek Squad Services that stated my "personal membership with us will expire today". The item is for PC Support with a Payment Mode of Auto Debit for the amount of $249.99. The email includes the Best Buy logo and at the bottom of the email, it states "this email confirms that you've renewed your 1 year membership....and will renew every 1 year unless you turn it off no later than 48 hours". I was instructed to call 330-667-5539 to their Customer Support Helpline.

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- Canton, GA, USA
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Received email from above saying my tech support service (which I don’t have) would be renewed unless I call the above number within 48 hours of subscription ending. Says they will auto debit my account $249.99. I did not call number or click on anything.

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- Independence, OH, USA
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I received an email claiming that $346 would be debited from my bank account to renew Geek Squad online support service. I haven't used Geek Squad in over 10 years so I know this is not legit. I was asked to call a phone number in order to cancel this service. I did not call the number as I know this is a scam.

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- Englewood, CO, USA
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I received an email saying my geek squad subscription was about to renew the payment due was $364.91 and if I wanted to cancel call the toll-free number. Upon calling the toll-free number they wanted access to my computer and for me to log into my bank account information while they had admin access to my computer

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Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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