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Geek Squad Reports & Reviews (295)

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Phishing scam for Norton - Geek Squad but not affiliated with Best Buy. Wanted to get control of my computer remote, wanted my cc information to refund amount.

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I was sent a receipt for a bill for 413.00, for a Renewal that I never Purchase, when I called the company, they hung up on me

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I received an invoice (via email) from “Geek Squad” for $410.30. Invoice looks legitimate … although I have not used GS in over 10 years. There is a number listed “if you have not done this package,” contact to helpline”

+1(410)-929-7662.

They want you to “be in front of your computer” … so they can “fix the issue.”

Hang up. Disengage.

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Got a text message that a subscription would renew and to call support. The number on this message was +18048760247

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Came from phone number 5419091441

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They claim that I renewed my yearly geek squad software whi h I did not. When I called to contest the charge they said they would help by deactivating software by access to my computer. I immediately hung up. I received two of the same emails but the amount they were charging was different. One said $324 the other was $348. They sounded like from Nigeria or india

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Text reads:

Your subscription from Geek-squad has been renewed amount $189.99 debited invoice no. GCK6885. Invoice date 23 march 2022. Geek squad support +18048760247

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I do not know what this person was trying to do -- email acted like we purchased plan for $349.99 and charged us. Wanted me to call and get information, I suppose to get credit card number to take off change.

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[[BBB TRANSCRIPTION VIA TELEPHONE CALL WITH THE CONSUMER]]

Consumer received 2 emails from "Geek Squad" regarding her account with the business. Customer gave remote access to her computer. She is not a customer of theirs. She inserted $500.00 as the amount, he said come as $5,000.00 and then he would refund the remaining it, correcting the number. The 'Executive Sr. supervisor' James Dawson (who is out of Salt Lake City, UT), employee. He said not to tell anyone about it. She withdrew $5,500 from her bank. Went to the Marathon Gas Station in Ashland, OH. There was a yellow bitcoin machine. She put the money in there and got a receipt. Which then was sent it to the 'business'. She lost $5,500.00.

Consumer called her bank. The bank closed her accounts. She's reporting to us, the OH Attorney General's Office, and the FTC. Consumer tried calling back and getting no response.

2/28/2022 email had email address: [email protected]

3/2/2022 email had email address: [email protected]

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I received a bogus invoice pretending to be the Geek Squad regarding my annual Norten supsrciption.

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I received an e-mail that appeared to be from Geeksquad (with that company’s logo) stating that my “membership” would be automatically renewed and that the amount of $410 would be debited from my bank account, but didn’t state from which account or financial institution. A telephone number was provided if there were questions or to cancel. When I called, I was told that in order to cancel, I must fill out a cancellation request online, and from a PC or laptop with Windows or MAC. I had a hunch this was a scam, so I told the person on the other end of the line that I did not have access to either, and told him to do whatever he had to do to cancel me. He stated “I’ll see what I can do,” and hung up.

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I received an invoice from someone saying they were Geek Squad. The invoice stated that I was renewing a year subscription and that I had been charged the amount of $427.37 and the renewal was set for the same day. Please see below.

 

Reminder

Reset your password for project-1097961447549

the next line will show your name. to:..........................

Geek Squad

Receipt $ amount of subscription renewal

It will show an order ID#

Customer Help / Support 833-445-2266

Gkjekjekjkkj SkjQkjUkjAkjD. Geek SQUAD

Receipt

$472.37

Renewed: Today

Next Due Date: Feb 24, 2022

457TE9RG983

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Received email saying that Geek Squad automatically renewed my subscription for$399 for 2 years. Have never received their services before. Also the sender came from a Gmail account. Obvious scam. Hope this helps others and helps you to catch/stop them

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Here's email

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Guy pretendin g to be from Geek Squad sent email giving me to cancel a service charge that I did not order. When I told him he was a scammer and that I was going to report him to the ScamPulse.com he said (in effect) "*******".

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Received an email saying that my tech support was being renewed for $299.99. I didn't remember having any tech support with the Geek Squad. I did call the number on the email and talked to someone who knew that I had purchased a computer from Best Buy and that the support package was being renewed. I told him that I didn't want this package and he said that in order to cancel he would need to have access to my computer and when I questioned him about this, he hung up. I then called Best Buy to inquire about this and was told that the "845" number was not their support number and that they don't provide a "Premium Support Package". So this was a scam and if I had agreed to go on my computer with the guy, he probably would've hacked my computer. So, nothing "bad" happened, but I will continue to check my credit card "just in case".

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This scammer posed as the Geek Squad and emailed an invoice to renew my subscription to the Geek Squad again. I have never used this service. The invoice amount was $398.79 and it mandated a 48 hour notice to cancel.

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Geek Squad Scam .

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Order No: MTK52185475216880

Product: GSquad PC Security
Duration: 3 Yrs
Amount: 419.67 USD
Mode: Online

Email confirm renewal subscription for another 3 Yrs and paid 419.67 USD. Want to talk to our billing advisor or refund department reach us at +1(844)487-1153 From Confirmation Dept.

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This scammer is trying to appear as Best Buy Geek Squad to get funds for a product I did not sign up for. E-mail coming from a Daren Smith and somehow received yet the "To:" is address [email protected]

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This was the email...

We hope you are enjoying our services.

Your subscription is renewed successfully and debited your account. You can find the invoice summary in the attachment.

Invoice No: #IN109547215856221

Than you for your trust on us.

Cheers!

Billing Dept.

And the attachment contents...

We Are Renewing It For You

Dear Customer,

Thank you for choosing our services.

Your plan renewal is confirmed with us. Kindly find the information below. We promise to protect your

PC in every way. Enjoy our services.

PRODUCT DESCRIPTIONS:

• Product: GSquad PC Security • Duration: 3 Yrs • Amount: 449 . 59 USD • Mode: Online

This email confirms that you have renewed your subscriptio n for another 3 Yrs and paid 449.59 USD

today.

If you want to talk to our billing advisor or refund department.

Reach us at : +1 (844 ) 487 1153

You may keep these records for your future reference .

You are valuable for us.

Cheers!

From Confirmation Dept.

+1 (844) 487 1153

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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