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Geek Squad Reports & Reviews (291)

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Email came 5/1/20 to update my monthly service plan. Became suspicious because although I have an account it is not monthly and I know when the billing cycle comes up. It also asked me to update my credit card info. I called Geek Squad and was told this is a scam email. It does look similar but no coverage info on your service is provided which Geek Squad always provides and I am aware of that amount each year. I copied the email heading and details :Update to avoid plan interruption.

Hello, when processing your monthly payment for your Geek Squad® Protection plan, we noticed that your credit card on file is about to expire. As a reminder, your Geek Squad Protection plan provides hardware coverage for your device, including accidental damage from handling coverage.

To avoid cancelation and keep your benefits, please update your credit card information by clicking on the link below or calling 1-866-548-0885 (6AM-Midnight Central Time).

Update Now Update now to keep your Geek Squad Services

To avoid cancelation and keep your benefits, please update your credit card information by clicking on the link below or calling 1-866-548-0885 (6AM-Midnight Central Time).
Update Now

Your Plan Details

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GSP Number: 00000000

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Geek Squad Protection plans are issued by AIG WarrantyGuard, Inc. (AWG), 650 Missouri Avenue, Jeffersonville, IN 47130, an affiliate of American International Group, Inc. (AIG). AWG is the obligor and administrator of the plan. Click here to view complete terms and conditions.
© 2019 All Rights Reserved. Best Buy values your privacy. Privacy Policy. This email is sent by AIG on behalf of Best Buy. Please DO NOT directly respond to this email address.
ExpCC_Mobile_191023

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- Abilene, TX, USA
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Received a call stating that $299 was being withdrawn from my account to renew a Geek Squad account. I didn't want that, so called to tell them. They said they needed to process a refund. They had me complete a form online and took over my computer. They attempted to close out my bank account, but I contacted the bank and stopped it.

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- Rockford, MI, USA
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I received an e-mail from Geek Squads Billing that said it was a reminder for service auto renewal. It gave me a order ID# 675fd91RD, a product name of Network Security. They said it was a new Network Security update and it was ready for installation and as per their contact with me their plan will auto renew and it will auto debit $399. This is towards the extension of service period for 36 months support. Then they said it I have any queries regarding this subscription to call their Network Support Team and gave me a number starting with area code 806.

I called Geek Squad right away using the phone number on Best Buy web site which is not the number listed in the e-mail. They did not show anything about an update on my account and there was not any outstanding charges and nothing for $399.

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- Lewis Center, OH, USA
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I got an email from [email protected]. The header reads: Thank you for your subscription.When you open it, it reads: Geek Squad Here's your confirmation for your order number 2015390786. Review your receipt and get started using your products. Computer protection $29.99. If you wish to cancel your subscription, and claim for your refund then call us in our number 1-785-626-8598 make sure your computer is on when you call us. Stay safe from Corona you are precious to us.

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- Daytona Beach, FL, USA
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I called the geek squad head quarters in Minn.They said to report to bbb because they are not affilated with this contact number or there procedure in doing business.They call about every day and leave a message that (I need to call back and cancel account w/them about computer insurance or I will have 299.00 taken from my account.When I call back I tell them I never had an acct with them and they tell me they will continue to c/b unless I go on line to cancel and fill in info.I tell them how do I cancel something I never signed up for ? I tell them to stop calling me .This has been going on since Jan 2019.This is almost every day on my voicemail.I tell them by law to put me on the dnc list or I will report them,I've told them this everytime I c/b.Then they hang up on me.

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- Seymour, WI, USA
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I had not ordered any protection from The Geek Squad....especially for no $299.99. I called the underlined # and the fellow with a Philippine accent told me to click on that underlined #...I asked "Why" he said so he could handle the account....or something to that effect. I asked if in doing so he could have access to my computer---his answer was "Yes". I used some language I will not put in print and told him in no uncertain terms --- "NO"

I think this was a way to get into my computer --- they may have even got into my checking, but the Bank isn't answering the phone at 3:51pm.. I'm not sure if that's because it's after hours, or the fact that they may be busy.

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- Easthampton, MA, USA
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tech support continues to call me sent me an email letting me know they were accessing my bank account and taking 299.99. when i called they need to acess your computer to send a cancelation notice. i didnot do this this a scam. i closed my account my bank account and will bring my laptop to have cleaned.

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- Cheney, WA, USA
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We were called by someone saying our visa account was charged 250 dollars for our support contract by visa. If we wanted to cancel this support we were to call a given #. I didn't write down the number because we paid for our support in February and it was not 250 dollars. I should have written down the number and I will if they call again but just wanted to notify you this was happening.

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- Richmond Hill, GA, USA
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Jordan Smith 786-600-7433 Called me claiming to be Geek Squad stated my contract was about to expire for $289.00, I explained I have no business with them and they stated it was my maintenance for my computer, I was not sure ( I Know) so I gave him access to my computer as we were on the phone. He said I could be refunded if I did not want to continue my service so I cancelled, the next thing I know I see his cursor moving on my computer I said STOP it was to late monies were transferred $7K Plus, his mistake was he went from my savings to my checking at that time I saw what he was doing and told him STOP I have now contacted the Banks, ScamPulse.com & IC3

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- Cheyenne, WY, USA
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02/04/2020, 12:48pm, Tuesday There was a voicemail left and a phone number to call back, 682 243-2456. I called back and and a man very forcefully told me they were going to take $400.00 from my bank account. I yelled in response if they took any money from my account, they would be sued and I would take them to court. I demanded to know who they were now and what they thought they were going to do it for. He replied they are The Geek Squad and I had a yearly contract due bill and my computer was going to crash. I told him I did not have an account or bill with them and never had. I again forcefully and loudly told him I would sue him and did he understand? He said, "Yes," but he continued to press that he was able to take the money from my bank account and crash my computer. I continued to yell into the phone; I would sue them and take them to court about three more times and he hung up on me. A report has been filed with the local police and my bank has been notified.

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Caller demanded payment for Teck support if Ididn't call and cancel the service I never requested or they claimed they would take it out of my account.

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- Sibley, MO, USA
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They called at 7am leaving a message that there is going to be an automatic withdrawl from my account of $99.00 unless if I call back and cancel my subscription. I returned the call they claimed they were with Geek Squad and said I needed to be on my computer in order to cancel the account. I was on the computer for 15 minutes following his instructions with some hesitation in my mind. Then all of a sudden there was a different guy on the phone, I asked where did the guy that I was just talking to go? He replied he had another phone call so he was going to finish helping me. That seemed like a huge red flag. I hung up, all of a sudden my phone started ringing off the hook, they called me 16 times from 3 different numbers and I didn't answer any of them. They sent me a message on my computer to call back and that is when I closed out everything that they had me doing on my computer. I then called ScamPulse.com to check the phone #'s and they couldn't locate any of them. I then called our local Geek Squad store and talked to an associate about what was going on and they tried to look up an account for me and said that I wasn't even in their system. He said that they would never call in person it would be correspondence either through email or mail. Told me to watch if I was charged or anything in my bank account.

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Representative called 4 times to say I am getting a refund of $229 from their bankrupt company. I haven’t used Geek Squad in 5 years. They wanted me to go on my computer to fill out a “ secured form” in order to process. They wanted me to go online while they were still on the phone! They said they only needed the name of my Bank! I told them I was reporting them. They said please go to the BBB. You will see we are in excellent standing! Please alert others to not fall for this insidious scam! I did not.

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- Haltom City, TX, USA
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They called claiming to be from Best Buy Geek Squad and said if I don't cancel my membership, I will be charged $299.00 that would automatically be deducted from my checking account. I have not done any business with Best Buy for many, many years and never signed up for any type of service with them. When I called from a different number, they used the same scam, not even knowing who they were talking to. one man actually told me to shut up, which of course, I did not!

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- Natchitoches, LA, USA
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Geek Squad - Daniel Martin these people been hounding me about tech support I don't even use. They call me on numbers that are unavailable, sometimes offer refunds trying to get access to my computer. They pretend to be Microsoft, I have Microsoft protection out of Texas. They are now trying to collect $1000 dollars for a ten year contract. they say I can cancel immediately I must give them $136.00 for a cancellation fee trying to get access to my banking information NO WAY

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- West Orange, NJ, USA
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Computer repair services said he would refund annual fee: refunded $2000 over refund amount and asked me to send funds back through my bank debit card.

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- Clayton, OH, USA
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Received email at 10:48 am on 8/27/2019. Called phone # on email (attached). Auto voice said Geek Tech Support I wanted was not available and to leave a message. I left message saying I did not order or want what they were selling, and I wanted to know what account they had charged it to. I also told them if I did not hear from them by 12 noon I would report them to BBB. I tried emailing them at the email address on their email (even though it said "no-reply"). At 11:01am I received call from number listed on email, but when I answered there was only a dial tone. I called back at 11:04 am. Man said they would cancel the order but I would have to be transferred to their billing department and they would take access to my computer to do that. I said, "No way you're getting access to my computer!" The man then said he would cancel the order. I then asked for his name and a confirmation number. The next thing I heard was a busy signal or a dial tone. I also received an mail from [email protected] saying they were unable to deliver email. I have checked my credit cards and banks. It seems as though nothing has been charged to me as yet.

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- Deltona, FL, USA
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A phone call from some foreign man saying they was from geek squad.

Said my computer was sending signals to their computer and tried to get me to sit behind my son's computer (even though I said that it wasn't in my name),. asking for me to type what they say and that it wouldn't take long.

I said we are busy and he kept insisting that it was for real and the computer needed something.

I finally talked him into calling back on Tuesday just to hang up the phone.

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- Greenville, SC, USA
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Consumer said that she received a phone call from The Geek Squad saying that the Better Business Bureau told the Geek Squad to reimburse them money owed. The Geek Squad told the consumer they just needed her bank account information so they could deposit the money to her. Consumer hung up the phone on the scammer.

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These people call and told my father that his computer has been compromised and got my 75 yr old father to turn on his computer and put in his credit card number. told him they were going to put a antivirus on the computer to help people not to be able to see his accounts. They call an average of 10 times a day. I have ask them not to call back and have been cussed out and called names.

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Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

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