Sign in  

Geek Squad

Sharing is caring! Are you having problems with Geek Squad? Use ScamPulse to file a complaint.

Geek Squad Reports & Reviews (295)

- Austin, TX, USA
Report

I have received a phone call Monday from a local number.

The guy said they have some amount to be refunded due to service closed by Geek Squad.

They asked me to join into teamviewer.com and submit clime using some online form in order to get refund which we refused.

He said his id is "patric369" and connect me to GeekSquad once I submit the form. I have refused to do so and hang up.

Useful
Reply
Report

I Have Gotten 4 Calls From 885-744-6257, 566-749-0808, 267-406-4269, All Claiming To Be Geek Squad, I Ask To Speak To There Supervisor And They Hung Up

Useful
Reply
- Columbia, MO, USA
Report

My security had expired. They were going to take $1000 out of my account. They were going to give me a refund. In order to get the refund I had to let them into my phone or computer. I hung up on them.

Useful
Reply
Report

They referred themselves as Geek Squad and wanted my checking account number to give me a refund. He asked me to add the connection support App to connect to my phone remotely, then a Cash App. The amount was never taken out of my account 3 years ago. I verified and confirmed with my Bank. When I told him I needed his number he gave me a bogus number and kept pressing and demanding me to enter my checking account information. I told him I need to verify and he got meaner and kept demanding. That’s when o got suspicious, It got to the point I told him I’m going to call the Police. then he yelled profanity at me. I hanged up.

Useful
Reply
Report

Email came 5/1/20 to update my monthly service plan. Became suspicious because although I have an account it is not monthly and I know when the billing cycle comes up. It also asked me to update my credit card info. I called Geek Squad and was told this is a scam email. It does look similar but no coverage info on your service is provided which Geek Squad always provides and I am aware of that amount each year. I copied the email heading and details :Update to avoid plan interruption.

Hello, when processing your monthly payment for your Geek Squad® Protection plan, we noticed that your credit card on file is about to expire. As a reminder, your Geek Squad Protection plan provides hardware coverage for your device, including accidental damage from handling coverage.

To avoid cancelation and keep your benefits, please update your credit card information by clicking on the link below or calling 1-866-548-0885 (6AM-Midnight Central Time).

Update Now Update now to keep your Geek Squad Services

To avoid cancelation and keep your benefits, please update your credit card information by clicking on the link below or calling 1-866-548-0885 (6AM-Midnight Central Time).
Update Now

Your Plan Details

Mobile Phone

GSP Number: 00000000

Follow us and share your story

Geek Squad Protection plans are issued by AIG WarrantyGuard, Inc. (AWG), 650 Missouri Avenue, Jeffersonville, IN 47130, an affiliate of American International Group, Inc. (AIG). AWG is the obligor and administrator of the plan. Click here to view complete terms and conditions.
© 2019 All Rights Reserved. Best Buy values your privacy. Privacy Policy. This email is sent by AIG on behalf of Best Buy. Please DO NOT directly respond to this email address.
ExpCC_Mobile_191023

Useful
Reply
- Abilene, TX, USA
Report

Received a call stating that $299 was being withdrawn from my account to renew a Geek Squad account. I didn't want that, so called to tell them. They said they needed to process a refund. They had me complete a form online and took over my computer. They attempted to close out my bank account, but I contacted the bank and stopped it.

Useful
Reply
- Rockford, MI, USA
Report

I received an e-mail from Geek Squads Billing that said it was a reminder for service auto renewal. It gave me a order ID# 675fd91RD, a product name of Network Security. They said it was a new Network Security update and it was ready for installation and as per their contact with me their plan will auto renew and it will auto debit $399. This is towards the extension of service period for 36 months support. Then they said it I have any queries regarding this subscription to call their Network Support Team and gave me a number starting with area code 806.

I called Geek Squad right away using the phone number on Best Buy web site which is not the number listed in the e-mail. They did not show anything about an update on my account and there was not any outstanding charges and nothing for $399.

Useful
Reply
- Lewis Center, OH, USA
Report

I got an email from [email protected]. The header reads: Thank you for your subscription.When you open it, it reads: Geek Squad Here's your confirmation for your order number 2015390786. Review your receipt and get started using your products. Computer protection $29.99. If you wish to cancel your subscription, and claim for your refund then call us in our number 1-785-626-8598 make sure your computer is on when you call us. Stay safe from Corona you are precious to us.

Useful
Reply
- Daytona Beach, FL, USA
Report

I called the geek squad head quarters in Minn.They said to report to bbb because they are not affilated with this contact number or there procedure in doing business.They call about every day and leave a message that (I need to call back and cancel account w/them about computer insurance or I will have 299.00 taken from my account.When I call back I tell them I never had an acct with them and they tell me they will continue to c/b unless I go on line to cancel and fill in info.I tell them how do I cancel something I never signed up for ? I tell them to stop calling me .This has been going on since Jan 2019.This is almost every day on my voicemail.I tell them by law to put me on the dnc list or I will report them,I've told them this everytime I c/b.Then they hang up on me.

Useful
Reply
- Seymour, WI, USA
Report

I had not ordered any protection from The Geek Squad....especially for no $299.99. I called the underlined # and the fellow with a Philippine accent told me to click on that underlined #...I asked "Why" he said so he could handle the account....or something to that effect. I asked if in doing so he could have access to my computer---his answer was "Yes". I used some language I will not put in print and told him in no uncertain terms --- "NO"

I think this was a way to get into my computer --- they may have even got into my checking, but the Bank isn't answering the phone at 3:51pm.. I'm not sure if that's because it's after hours, or the fact that they may be busy.

Useful
Reply
- Easthampton, MA, USA
Report

tech support continues to call me sent me an email letting me know they were accessing my bank account and taking 299.99. when i called they need to acess your computer to send a cancelation notice. i didnot do this this a scam. i closed my account my bank account and will bring my laptop to have cleaned.

Useful
Reply
- Cheney, WA, USA
Report

We were called by someone saying our visa account was charged 250 dollars for our support contract by visa. If we wanted to cancel this support we were to call a given #. I didn't write down the number because we paid for our support in February and it was not 250 dollars. I should have written down the number and I will if they call again but just wanted to notify you this was happening.

Useful
Reply
- Richmond Hill, GA, USA
Report

Jordan Smith 786-600-7433 Called me claiming to be Geek Squad stated my contract was about to expire for $289.00, I explained I have no business with them and they stated it was my maintenance for my computer, I was not sure ( I Know) so I gave him access to my computer as we were on the phone. He said I could be refunded if I did not want to continue my service so I cancelled, the next thing I know I see his cursor moving on my computer I said STOP it was to late monies were transferred $7K Plus, his mistake was he went from my savings to my checking at that time I saw what he was doing and told him STOP I have now contacted the Banks, ScamPulse.com & IC3

Useful
Reply
- Cheyenne, WY, USA
Report

02/04/2020, 12:48pm, Tuesday There was a voicemail left and a phone number to call back, 682 243-2456. I called back and and a man very forcefully told me they were going to take $400.00 from my bank account. I yelled in response if they took any money from my account, they would be sued and I would take them to court. I demanded to know who they were now and what they thought they were going to do it for. He replied they are The Geek Squad and I had a yearly contract due bill and my computer was going to crash. I told him I did not have an account or bill with them and never had. I again forcefully and loudly told him I would sue him and did he understand? He said, "Yes," but he continued to press that he was able to take the money from my bank account and crash my computer. I continued to yell into the phone; I would sue them and take them to court about three more times and he hung up on me. A report has been filed with the local police and my bank has been notified.

Useful
Reply
Report

Caller demanded payment for Teck support if Ididn't call and cancel the service I never requested or they claimed they would take it out of my account.

Useful
Reply
- Sibley, MO, USA
Report

They called at 7am leaving a message that there is going to be an automatic withdrawl from my account of $99.00 unless if I call back and cancel my subscription. I returned the call they claimed they were with Geek Squad and said I needed to be on my computer in order to cancel the account. I was on the computer for 15 minutes following his instructions with some hesitation in my mind. Then all of a sudden there was a different guy on the phone, I asked where did the guy that I was just talking to go? He replied he had another phone call so he was going to finish helping me. That seemed like a huge red flag. I hung up, all of a sudden my phone started ringing off the hook, they called me 16 times from 3 different numbers and I didn't answer any of them. They sent me a message on my computer to call back and that is when I closed out everything that they had me doing on my computer. I then called ScamPulse.com to check the phone #'s and they couldn't locate any of them. I then called our local Geek Squad store and talked to an associate about what was going on and they tried to look up an account for me and said that I wasn't even in their system. He said that they would never call in person it would be correspondence either through email or mail. Told me to watch if I was charged or anything in my bank account.

Useful
Reply
Report

Representative called 4 times to say I am getting a refund of $229 from their bankrupt company. I haven’t used Geek Squad in 5 years. They wanted me to go on my computer to fill out a “ secured form” in order to process. They wanted me to go online while they were still on the phone! They said they only needed the name of my Bank! I told them I was reporting them. They said please go to the BBB. You will see we are in excellent standing! Please alert others to not fall for this insidious scam! I did not.

Useful
Reply
- Haltom City, TX, USA
Report

They called claiming to be from Best Buy Geek Squad and said if I don't cancel my membership, I will be charged $299.00 that would automatically be deducted from my checking account. I have not done any business with Best Buy for many, many years and never signed up for any type of service with them. When I called from a different number, they used the same scam, not even knowing who they were talking to. one man actually told me to shut up, which of course, I did not!

Useful
Reply
- Natchitoches, LA, USA
Report

Geek Squad - Daniel Martin these people been hounding me about tech support I don't even use. They call me on numbers that are unavailable, sometimes offer refunds trying to get access to my computer. They pretend to be Microsoft, I have Microsoft protection out of Texas. They are now trying to collect $1000 dollars for a ten year contract. they say I can cancel immediately I must give them $136.00 for a cancellation fee trying to get access to my banking information NO WAY

Useful
Reply
- West Orange, NJ, USA
Report

Computer repair services said he would refund annual fee: refunded $2000 over refund amount and asked me to send funds back through my bank debit card.

Useful
Reply
Check fields!

Report Geek Squad


Upload here Increase visibility and credibility of your review by
adding a photo, document or video
Submit

Geek Squad Contacts

Geek Squad associated photos:


Address:

1307, East Geffer-son Lane, Suite 301 Los Angeles CA, USA 90091

Phone:
+1 (858) 432-6575 0 0
+1 (888) 538-3701 0 0
+1 (805) 317-6425 0 0
+1 (805) 633-0553 0 0
+1 (256) 270-1120 0 0
+1 (866) 416-8381 0 0
+1 (866) 292-2043 0 0
+1 (858) 367-9549 0 0
+1 (800) 421-4933 0 0
+1 (510) 323-2651 0 0
+1 (321) 225-5622 0 0
+1 (541) 909-1441 0 0
+1 (804) 876-0247 0 0
+1 (888) 738-7160 0 0
+1 (802) 466-6734 0 0
+1 (410) 929-7662 0 0
+1 (888) 208-4974 0 0
+1 (844) 487-1153 0 0
+1 (843) 639-4447 0 0

E-mails:
Sign in to see

If you know any contact information for Geek Squad, help other victims by adding it!

Add new contacts
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New