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Microsoft Reports & Reviews (665)

- Oak Grove, KY, USA
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The person named Justin, called stating there was a problem with my computer. Stating multiple times he was with Microsoft and he would list what was wrong with my computer if I gave him more information.

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Actually he stopped the phone maybe because he find it is too difficult to communicate with me. I feel wired why the server of Microsoft will have such kind of heavy accents, and I almost cannot understand what he say. Then I am worried about whether my computer is threatened by the virus( the pop-up tell me whose style is very similar as Microsoft) I looked up information in google, then I realized it may be a scam. ...

He intended to tell me to fully follow what to do, but I am a cautious person and ask for the reason and I cannot understand what he say. Maybe his next step is to ask for money.

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I received a phone call from a scammer spoofing my phone number (574) 292-2375 stating that "This is Microsoft. Your product license key is going to be canceled in 48 hours and your IP address has been compromised in many countries. Please stay on the line for a customer service representative to assist you in getting a new IP address."

Given that it was my phone number calling me, I didn't continue the phone call further.

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- Tuscumbia, AL, USA
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The caller used my home phone number of 2563810707 and called my home several times saying they were Microsoft. The caller said something was wrong with my computer.

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- Molino, FL, USA
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While online a message popped up and blocked use all together. Message said the computer has pornography and if you dont call we will shut down your computer. Someone is trying to steal your information.

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This number has called twice today. A recorded message advises me the call is urgent and that my key registry for Windows has expired. It is repeated three times, each time stating, "This is an emergency. Press one for sales, press two for support, press three for other queries, or wait for an operator to come on the line." My answering machine took the call both times. I know it's a scam.

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- Geneva, OH, USA
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I have been receiving many call on my landline. the first was a robocall. This morning I answered the call. The caller had an accent. He said he was in California with Microsoft. The phone number he called from was 336-489-5736. He had the ID for his computer. His ID number is 8600064. I asked f this was a scam. He said no. I didn't let him talk. We received 8 called from phone number 502-267-0639 and showed Louisville KY. The only reason we answered this morning is the phone number started with a 336 area code.

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Got a pop up on my computer that it was in danger of a virus to call Microsoft for support.

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- Bay Saint Louis, MS, USA
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The last thing I was doing on my computer was googling Utube and a black page came up that said it was a Microsoft alert....a voice recording said that my computer was compromised, not to turn off my computer or I would lose all my files and to immediately call the number on the monitor. The recording kept repeating. I really didn't know what to do but I did not call the number.

It was five minutes until 1 p.m. and my son was at work but I figured he was still on his lunch hour so I called him and he told me to turn off my computer. I turned it off and rebooted it and have had not problems since. I was so surprised when it happened and wasn't sure what to do. I wrote down the phone number on the scam page before I shut down my computer. 833-507-0777

My son recommended that in the future I always type in www.(whatever).com to make sure I go to the correct site I am searching so I don't click on a scammer using a very similar address to the one I am searching for.

The is a question..."Did the scammer attempt to take money". I only answered "no" because I never called the number but I am assuming that

was their goal.

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- Valley Springs, CA, USA
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I have received three voicemails in the past 2 days from San Jose, CA at number 408-606-5775 claiming they need me to call them back because there has been a security breach in my apple icloud account. They want me to pay them to remove all viruses and place extra protection on my account. I did not give them any money and hung up.

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I had not been using my computer for a couple of years, so about a year and a half ago I turned it on and had a pop up saying that it was Dell and that I had lots of virus on my computer and that I needed to get it cleaned up and protection. I paid $500, then an additional $410 for an upgrade.This week I received a call saying that the company was going out of business and they needed to refund my money. They refunded too much money so first I had to send them $500 in a Google Play Card. Then I had to send another $1000 the same way and now they are telling me that in order to get my refund I need to buy a Firewall from them.

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- Evergreen, CO, USA
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Said I deserve a refund from tech support company for money I paid them 6 months ago. The company is now "out of business" and must refund customers. Scam is: they make believe they refunded too much and would like me to send them the difference.

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- Brunswick, OH, USA
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I received a robocall voicemail that said my Windows 10 license key had expired and I needed to call the given number to pay and renew. Windows 10 keys don't expire, so I called the number to acquire information on the scam for reporting. The man said I needed to access files on my computer and started asking for personal information for billing. I called him on the scam and he said "well then the expiration is on you" and he hung up. Other reports online state that they were billed a large amount on their phone bill for simply calling the number back.

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Scammer wanted me to go to computer to get rid of blockages. Claimed to be from Microsoft

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- Waukesha, WI, USA
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I received a call saying they were Microsoft and that I needed to renew my Microsoft License. It did not sound right, so I hung up.

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- Cleveland, OH, USA
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I am receiving calls within the past week. When I answer my home phone it sounds like a recording. Identify themselves as Microsoft. An alert from Microsoft. Something may be invading my computer and vital information. I hung up on the call. I do not have caller ID. I do not have the phone number they called from. I wanted to report the scam.

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Scammer pretended to represent Microsoft and claimed to be following up on issues with Windows. Caller used the “Can you hear me?” line to elicit, and presumably record, the answer “yes” (as per the warning on the news).

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- Austin, TX, USA
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They had me to purchase a 100 dollar i tune card to activate the account to get the refund and it never happened

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- Saint Charles, MI, USA
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Calls and claims my IP address is being used over seas

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- Fort Mill, SC, USA
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Claimed to be Microsoft Tech Support. Said my computer's IP address was sending errors and warnings to Microsoft's central secure server. They said they could see that my computer hadn't been updated in some time. Asked if I had installed anything recently. Asked what I used the computer for that would have caused the issues. Walked me through opening a Run command (Windows key + R) window and had me open Event Viewer (eventvwr). Asked me to look at the Custom View -> Administrative Events log. This shows errors and warnings that can assist with troubleshooting. From here, they asked me to open System Configuration (msconfig) which gives an overview of system startup behavior. They asked me to look at the Services tab which contains all the services registered on your computer. They asked if any of the Microsoft Corporation services were stopped. It is perfectly normal for many services to be in the stopped state, they will start only when needed then stop. However, this gentleman (and I use the term loosely) advised me that all services should be running and that this was the cause of the errors I saw on the previous screen and was what was causing my computer's IP address to the central server. What's interesting was they couldn't explain how the messages were getting from my computer to the server but the messages from the server were not making it back to my computer. I digress, he then asked me to go to their support site and click on a link for Supremo, a tool for remotely controlling a computer. They also had TeamViewer and Ammy available, both for the same purpose.

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