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Microsoft Reports & Reviews (663)

- Saint Louis, MO, USA
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Received an automated call supposedly from Microsoft stating that a foreign entity was hacking into my computer to obtain personal information such as banking, email addresses, online purchases, etc. I was to press a number to get immediate assistance or I could call back and Microsoft would assist me. I hung up.

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- Hamden, CT, USA
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A pop-up windows on my computer screen and audio says that my computer is corrupted with malicious malware and that I must call a specific number. When I called, a woman claimed that she was a Microsoft technician. She took control of my computer for almost 45 min. then she demanded $245 to clean my computer of those malware. I realized it was a scam when she demanded the money and I refused. She tried to get into my documents when I disconnected her from controlling my computer and I hanged up. I called Microsoft and they assure me that this was a scam.

*BBB recommends verifying a company identity before money is transferred or personal information is given.  Scams may use large company names to appear credible.

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Called multiple times offering tech support. Unfortunately, accepted tech support for computer help and he said he owed money to me. He logged in remotely and and tried to get me to log into my online banking. I don't use online banking so (after his frustration) he incapacitated my computer. I may have to get a new computer now.

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- Hollywood, FL, USA
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I received an email last night saying I had ordered something called a Microsoft Surface Pro for $3815.50 and if 'the order has been purchased mistakenly or if you have not placed the order, you may contact our team on 1845-470-9184. Else you can ignore the email and wait for the product(s) to be delivered'...etc. I did call this morning and was informed they knew I had ordered this from "one of your devices" and I explained no I don't even have Wi-Fi and just use a phone. They just kept repeating my home address and also tried to say family must have ordered it and I explained no. They then said it was going to Brooklyn!!! I said I did not order this and I wanted to talk with a supervisor. I talked with someone identified as the supervisor who finally agreed to not send the device but when I said I wanted their company address I was told he is unable to give it. When I explained I need to know the address of the person in Brooklyn who is robbing me he refused and started saying I am yelling at him, and I wasn't ,and I just kept telling him I have the right to know who is stealing my information. I explained I wanted to report it to State Attorney and ScamPulse.com and he would just say "I'll give you the ScamPulse.com number" and I kept saying no I want the address. He just kept repeating I am yelling at him and I wasn't. He refused to give any more information and eventually disconnected on me. He called back later today and I don't know if he realized who I was but when he repeated something about a computer I told him I'd already told him I don't have one - so he hung up on me again.

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- Waterloo, IA, USA
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Okay I know this is not related but it for awareness. But today I got a message on my computer saying that there is something wrong with my software if you are using Microsoft Edge and that I need to call this number (877) 541-2448. So I called the number right away to see what it is. As I called the number I got a gentleman with a middle eastern accent named Alex. As soon as i realized that this wasn’t the real Microsoft number and letting this man try to scam me for my information about my computer I kept giving him wrong information and decided to google search this number. It did come up as a scam. If it was an actual Microsoft number you would have to go through different processes with an animated system first. So everyone needs to beware when using their computers and if you try to log on Facebook with a Microsoft system you will probably get scammed. So when I realized this was indeed a scam I told Alex that I will just let my “husband” work on the computer since he works in the “criminal investigation field” and knows how to fix computers from hackers and is great on tracing where the hacker is at. And right there and then the guy hung up. So again be very careful if you get a pop-up saying that your computer has a virus do not call this number (877) 541-2448. The real Microsoft number is 1-800-426-9400 but still you want to be careful calling that number as well because the information can be transferred to other countries. So the best way to just get rid of a scam even if you have a firewall is just to push Ctrl+Alt+Delete and close the program.

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I am an 86 year old with dementia. A scammer called stating they are an subsidiary of microsoft. They directed me to my computer which they had access, asked me to type in $250, but they change the amount to $2500. I was told I now owe them $2000, go the CVS and Buy Google Play cards. After buying the card I informed my bank and was told to report the scam to the ScamPulse.com

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- San Antonio, TX, USA
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I was scanning something through my printer to my email, I received a disturbing message that popped up in a new window on my laptop. The message created a sense of urgency from Mircosoft to take action immediately and call (877)841-0731 that my bank accounts and emails that are linked to my computer and my household are compromised. When I called I got John Battam ID number: 6094149 here he explained again, a sense of urgency selling to me we have a problem and need to take action now, my bank account is potentially being compromised. John took control of my cursor and he saw all my passwords and usernames I have ever had some I forgot about and some that belonged to an old boyfriend, He asked me to please not touch the computer. John after in detail explaining what an IP address is and what it can do, then said he will send me to 'one stop net solutions' that will send a tech in my computer to block the hackers. I made a joke, "Are you the one that is going to hack into my accounts?". Everything sounded so believable so I gave him my credit card number even though he was insisting i should write a check to get it taken out immediately; now I know why. John took out $499 out of my account, then sent me over to one stop net solutions (855)400-1006, I got Jennifer Gomez and she was the one to schedule a tech and process the payment right in front of my eyes. We hung up. The tech called me shortly (833)844-8556 after explain he will be working on the problem and hopefully I'm still at the house so i can answer in a timely fashion, within 30 mins he called. I told him I didn't feel comfortable and hung up now I got my money back by calling my credit card company; I took control of my cursor from him and restarted my computer. Everything has been fine since then.

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- Lafayette, LA, USA
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These same guys call every other day claiming they fixed my computer last year for $19.99 and they are getting notifications that I have viruses again. Lol. They ask victim to go to www.fastsupport.com and put in code 470335716. Please call them and tell them I said hello.

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- Rockford, IL, USA
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received message that information was compromised from Microsoft? husband called them, they wanted $299 and up to fix the problem with a lifetime guarantee. My husband was supposedly hacked by multiple entities using his email address who surf the illegal websites such as child pornography. This man threatened to freeze my accounts and social security number until we paid the money as well as having the authorities knocking on my door to arrest my husband for something he did not do. His name is supposedly Sam Anderson #2437 and he was a tech from Microsoft.

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Call from Microsoft It is the instruction for you to go to your bank and wire transfer for the amount to the address given. Emphasizes on domestic wire transfer not international WTR. Their request was not successful and they did freeze and lock my computer. Sent money to Richard Roman at Foothills Bank acct 2200001844365 rt 122105634 for $9,800.

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They call saying they are from Microsoft and that they have a refund from you. Then they will try to steal your information by going to some website.

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They interrupted my browsing the web saying my computer was compromised. I have Microsoft do I thought it was legit. Showed me my Ip address and said it was compromised

Wanted 200 to fix. Now they took over my computer.

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- Marion, SC, USA
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Returned a call to microsoft internet service, refund department. Was told company went out of business and was refunding your money. The guy of indian accent asked to get online on chrome hold the ctrl and R keys at same time and type in the box help?. but what ever it was the page didn't come up and he got upset and when I asked if there was another way of returning the refund, told him I didn't want to be scammed and said this was the only way. I said well I will contact the BBB and he hung up.

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I received two phone calls claiming to be Microsoft who stated my microsoft key will be shut off.

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- Baton Rouge, LA, USA
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It said on my computer that I had a virus with pornagraph on and that they was about to alert the police and call this number 877 number I did they took control of my computer rite then and there

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- Winston Salem, NC, USA
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Received a call from someone that said they were trying to refund money to me from Microsoft. He needed my debit card number to send me a refund. I told him I'm not giving him my number and if there was a refund they can send me a check.

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Victim was called by "Microsoft" saying the ScamPulse.com is forcing them to send a refund check for $249, for computer support provided years ago. Victim stated the call came from 541-236-4631. Victim did not send $249.

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- Sherwood, OR, USA
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I was sending E-Mail to Friend, a voice came in thru my computer saying that " a Security Breach has occurred via Malicious Pornographic Spyware,Riskware detected call Microsoft Support No. 888-332-2389 for help to unlock computer systems." I had to turn OFF my computer in order to get rid of the Lock-up. I did attempt to reach Microsoft thru their DEX Listing & their Tech Support assured me that they were legitimate and assigned me Case No. 1440605789, @ this point they requested my approval to access my computer to correct any Security Breach & I did not give permission, an E-Mail was to follow this communication on directions, but I never received anything.

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- Nashville, TN, USA
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Called saying they were Microsoft and my computer was compermised. Informed them I am an IT profressional and he told me “your full of ***”

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This number calls and says they are Microsoft --they say your computer has been compromised and that they need to help you complete all of your payments and payments online so they are secure.

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