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Microsoft Reports & Reviews (663)

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I received a phone call that left a message saying, "Urgency call from Microsoft your Windows license key has been expired all services are suspended to renew call our toll-free 1-833-287-9888."

Clearly fraud - they cannot even write a complete thought. When I called, someone with a foreign accent answered, "Microsoft Corporation." I hung up so they could do no damage.

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- New Brighton, PA, USA
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Consumer was called by a gentleman called who stated that he was owed 499.00 refund. Consumer stated that he did not have business with Microsoft and there is no reason why he would be owed money. The man kept trying to bait the consumer and the consumer stated again that he would not be owed any kind of refund and the gentleman finally hung up on consumer.

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Pop-up appeared on my computer citing problems with instructions to call. I called the number and told them it was a scam but they said, oh no, it's not. I did not provide them any information.

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- Mentor, OH, USA
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While visiting a Walmart website a pop-up appeared warning me of computer problems. The warning said it was from Microsoft. I called the number and spoke with a rep who already had access to my computer. After a while he asked for $299 to fix my computer. He even said I should ask a family member for the money. I did not give him any credit card information but he does have my phone number and address.

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I was contacted by phone claiming to have been charged $299.00 for a Microsoft software, and in order to cancel the subscription and receive a full refund I must contact them at 817-402-0091.

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- Wentzville, MO, USA
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I was told my IP address was being used by 278 hackers in Russia and North Korea, I was told I would use Google play cards to pay for removal protection this started at $400 to start then I was told some were removed then more and more money was needed to obtain complete removal. Also I was told Microsoft would refund all money after complete removal. This scam ended costing me $5,400 also around $3,000 was charged to several of my credit cards, these charges were fraud and were denied. But nothing can be done about the $5,400. I stated several times that this sounds like a scam but was convinced it was not. These people used a correct looking web page and very professional sounding,only after finding several fraudulent charges I knew it was a scam. The date of this incident was April 27 2019

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- Tomball, TX, USA
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WHEN I WAS CONNECTING TO THE WEB A LARGE NOTE CAME ON THAT STATED MY COMPUTER WAS INFECTED WITH A VIRUS. IT SAID DO NOT TURN OFF COMPUTER. CALL MICROSOFT IMMEDIATELY TO REPAIR YOUR COMPUTER. CALL THIS NUMBER TO REPAIR. WHEN I CALLED, A FOREIGN PERSON WENT THROUGH MY COMPUTER TO SHOW ME WHERE IT HAS BEEN HACKED. THEY OFFERED SEVERAL PROGRAMS WITH A FEE TO CLEAN UP YOUR COMPUTER. THIS MORNING I GOT A CALL FROM SOMEONE REPRESENTING MICROSOFT AND THEY TOLD ME THAT THE BBB WAS FORCING THEM TO RETURN MY MONEY. ALL I HAD TO DO WAS GO TO MY COMPUTER...THIS IS VWHERE I STOPPED THEM. IS THIS LEGIT OR A SCAM?

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- Oxnard, CA, USA
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Scammer wanted me to pay 399.00 for some type of software from Microsoft eventhough, I have an apple computer.

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- Sycamore, PA, USA
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My desktop locked up with a page saying I had a security breech and call 1 877 406 6450 for help and don't turn my computer off. I called and got a "tech support person" who guided me into my computer with entries in small windows. After about 5 mins.he tells me he can fix a "trojan" virus I have for $300 and if I didn't I'll lose control of my computer and never get it back. I refused and my computer went blank and wouldn't even power down. Fortunately the next day my son-in-law was able to restart my computer with my antivirus program.

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- Cantonment, FL, USA
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This was the 2nd phone call we received. The 1st was on 4/16, I did not answer because it came on the phone's ID as unavailable and I did not recognize the phone number but they said our computer was compromised and if we did not speak with a tech, an arrest warrant would be issued. With todays's phone call, some how they were able to use my husband's name and our phone number on the phones ID, so I answered. The woman said she was from Microsoft, our IP address was compromised in several countries and if we did not speak with their tech, our computer would be shut down within 48 hours. I immediately hung up the phone. I would like to know how they got my husband's name and our landline phone number.

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- Dickinson, TX, USA
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I received a phone call from my own number. When I answered, it was an automated message telling me it was Microsoft calling me because my IP address had been compromised in several different counties. I pressed one to speak to a Microsoft technician. The lady that answered had a very thick accent and she began to tell me how to enter the information to help her fix my computer. I kept her on the phone for 25 minutes while, I googled to see if Microsoft really did this.I was afraid she was going to realize that I didn’t really have a computer in front of me so I asked if I could call her back. She said her name was Jacqueline Jones and her number was 3237947351. When I googled the number I saw a lot of people said it was a scam.

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- Groves, TX, USA
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A guy called Alex Martin called me stating he was from Mircrosoft. He needed my computer to sent me my refund to me. I didn't trust him, I told him that my computer was out being updated. Can I call you back? He said, "No", I call you.

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- West Lafayette, OH, USA
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From Thursday through Saturday, I got voicemails every 20 minutes saying my computer was at risk, there could be a breach, call asap. The phone screen read: "Somewhere in the United States calling". On Saturday, I called back, a woman answered. She transferred me to a man. He had an accent. He said his name was Brian Collins and that he worked for Microsoft. He told me my computer had a virus, and my IP number had been breached. He told me to turn on my computer. I did. I gave him remote control of the computer. He then showed me that my passwords were at risk, and I needed to purchase computer protection. He said there were different plans, the cheapest being $500. He told me to go to Dollar General or CVS and purchase a Google Play card for $500. I went to Dollar General in West Lafayette, OH and purchased one card for $500. The clerk did not say a word. I left my phone on during the purchase. He asked me to scratch the code off of the card, then type it in on my computer screen, he had a form up for me. Then he said he would fix the problem and call me back in 45 minutes, and he would close the case. Later that night, he called back to say he could not install a 32 bit SSI. He said the 32 wasn't compatible with my computer. He said I needed a 64. That would cost another $500.

A few months back, I purchased a security plan for $400. This guy said that security plan wasn't working. He said it would be reimbursed to me on my credit card. I said no, I won't give you my credit card. Then he said it could be reimbursed to me by check.

He told me to stay off of the computer as I was at risk. He told me not to do any banking or anything on the computer.

Then I got an email from Microsoft support saying "the money you will be paying will be refunded to you along with the total $2000." He said he would refund the $400, plus the $500 and the second $500. I returned to the Dollar General and purchased another $500 Google Play card. The clerk did not say anything. I came back and gave him the card numbers again, then he said he would work on her computer and call me back the next day. I told him I had to go away, call before 10 am. He didn't call. When I called him back, he said the hackers got the $500, and I would need to buy another $500 card. He said to make sure the hackers don't get it, I could just read the numbers over the phone. So then, I called him back the yesterday, the call went through and I asked for Brian Collins, and the call disconnected. I called back and it said all lines were busy to call back later. My boyfriend called from his phone and she picked right up, and asked who he needed to speak to and he said Brian Collins, She transferred the call, and a man came on, and said he was the manager. He said Brian is sick and he would take the card number. I gave him the card number. He said he would call back when the work on the computer was completed. We've both tried to call back, but the number is no longer in service.

I bought three $500 cards, plus the $400 for the original scam is a loss of $1900. The original caller who I gave the $400 to was not foreign. I got an email from microsoftsupport(azure.micro)@mail.com 1-850-280-0064, Microsoft, 1 Microsoft Way, Redmond, WA.

Actually when I got the 3rd card, I went to CVS in Coshocton, OH. The clerk did not say anything to me, but the screen said "If you think this is fraud, call the local police".

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- Pittsburg, KS, USA
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They call with a recording saying that microsoft is going to bill your account $200 unless you call to fix it. This time it was my company phone which doesnt block people. I knew it was a scam so I called to ask how to remove my number. * *** *** *** *** *** ** ** *** *** ** *** *** *** *** *** *** *** ** ** ***

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- Bristolville, OH, USA
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My elderly parents keep receiving this call everyday from the number above. I tell them not to answer the phone. The caller leaves voice recordings on our answering service stating something about your computer is going to fail unless you renew your subscription. The caller then leaves this number and tells my parents to call back or their will be an automatic withdrawal from their account of $250.00 or more. I'm Microsoft Certified, I'm the son, and Microsoft does not contact people about computer problems nor sell subscriptions to clean and fix computers.

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- Sioux Falls, SD, USA
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Got a call from my own phone number claiming to be from Microsoft that my IP address had been stolen and used overseas. Stay on the line to get a new IP address.

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The caller id showed as our own house number calling ourselves. This number is listed under my elderly father's name. However, three adults live here and use this number as their home number. The voice recording said they were with Microsoft and our Microsoft account would be shut down in 24 hours because our ip address had been compromised from several countries. The recording asked us to press one to contact their technician, at which point I hung up.

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- Lockport, IL, USA
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While on the internet, a pop-up appeared stating that my username and password were compromised and gave me a number to call. When I called the number, they directed me to a website and asked me to pay $500 in Google Play Gift Card from CVS in order to provide more tech support.

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- Cleveland, OH, USA
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I received a recorded message on my home phone. Three messages. Caller stated the security license on my computer expired with Microsoft. Wanted me to call 1-877-693-8999. I did not call the phone number. The other message was in order to renew Windows Microsoft Key call 844-757-3859. Mentioned Microsoft had stopped Windows service on my computer. No indication of a fee being charged. I assumed this was a scam. I called Microsoft directly and it was not them. I am reporting the calls.

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They have not stopped calling in days, I have blocked the number and yet they still flood my voicemail inbox multiple times a day. The claim to be Microsoft but I got one of the callers really mad and their childish response was indicative of them being a scammer. Luckily I have enough experience to know they are a scam and didn't lose any money but I fear for those who may not be so fortunate. I have done all I can to stop them but they will not relent. I am 100% certain that they are scammers and have called them repeatedly to get them to stop to no avail so now I'm posting this number everywhere online to warn others of their disgusting persistence.

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