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Online Overseas Retailer Scam

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Online Overseas Retailer Scam Reports & Reviews (313)

- Glen Cove, NY, USA
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I placed an order for a table lamp on Feb 7 through this Living and Company online with credit card. My card was charged on Feb 11. When I placed the order, their website showed item would be shipped in 10 business days, so I waited until Feb 19 and emailed them. I got a reply said “the order will be shipped around Feb 24.” I didn’t hear anything until Feb 28, so I just emailed them again because It was supposed to be a gift. They replied with “We expect to receive the product at the end of this week / begin next week.” which means they don’t have the item in stock at all but to sell it first. Form here, they started using weeks instead of days. On March 14, which is two weeks away from what they promised, I emailed them again and said it was too late, but this time they didn’t reply anything except an automated response like “we will ship this week and asap”. I waited for a couple of days and still didn’t receive any notice from them, so I contacted my bank directly to dispute this transaction. And on March 29, I suddenly received an email from PostNL said there will be a package shipped to me from Netherlands. I emailed them again said I had already disputed this transaction and they can cancel the order and refund. But I got a super rude reply said “what do you mean?” I repeated the whole story again and said I felt very disappointed with them. They replied an email with threaten message said “we will forward this to our debtcollector since orders from the USA cannot be cancelled or returned according to our terms, which you agreed with.” That’s a totally scam and fraud. Even checking on the tracking number from PostNL, there is nothing at all that will be shipped. It shows the post office haven’t received any package from sender. And this company is trying to scam and send my information to debt collector. I would like to report this and seek protection from BBB. Please help. Thanks.

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- Brooklyn, NY, USA
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Sent incorrect product and will not provide refund. Only provides the following return address: 1F, Block B, 108-120 Fengping Road, Fenggang Town, Dongguan City, Guangdong Province, China

After asking to confirm return address, they keep asking that the incorrect product is kept, and offers a full refund only if incorrect product is returned. But, if the incorrect product is kept then refund would be 40%, then 60% then 70% then 82%.

Others with similar experiences can be found by searching the return address (for example: https://www.complaintsboard.com/eliana-store-intentionally-shipped-me-wrong-item...⇄ />
https://www.reddit.com/r/Scams/comments/mjhbiv/pretty_sure_i_was_scammed_by_syes...⇄ />
https://www.facebook.com/www.wokke.de/posts/hi-allim-sure-some-of-you-have-seen-...⇄ />
https://www.bbb.org/scamtracker/lookupscam/681695

)

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- North Babylon, NY, USA
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I ordered a big heavy garden bed and they shipped a scarf!

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- New York, NY, USA
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There was an add for a dress on Instagram, which led me to buy the merchandise. After receiving the item, i realized it was falsely advertised. The dress i received was completely different from what was advertised.

I have been going back and forth with the customer support, who refuse to let me return the item. Even though their website says returns are acceptable within 14 days. Through the back and forth, they asked me to “give the dress to someone else” since I don’t won’t it, as well as offered me 2 dollars, then 5 and now 8.

Complete scam. Do not buy from this website.

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- Lansing, IL, USA
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I went on what I thought was a reputable hair company website to purchase hair. I ended up purchasing 2 wigs for a total of around $600 dollars on my credit card. They contacted me via email the next day after confirmation of payment and asked me if I wanted to return my wigs and get a refund and purchase again through PayPal to receive a $20 discount. I told them no because it was already paid and to just ship my wig. Four days later they sent me a text telling me they needed a screenshot of proof that I paid for the wigs for confirmation before they shipped my wigs and they had already taken the money from my card. I have sent several emails to get a refund on my order with no response back from them. They have not shipped my wigs yet and refuse to give me back my money. I am at a lost of $600 dollars.

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- Northport, NY, USA
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I ordered pants and they don’t fit and are very poor quality

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- Medford, NY, USA
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I have been emailing the company back and forth and they said that they are sorry for the inconvenience and they would send my products as soon as they repacked it. The warehouse made a mistake and are working hard to get my order to me. It is shipping from china. They had another promotion for a book I was interested in and said they would send it right out if you pay express shipping I did and still on the second order received the wrong items instead of the books and supplies I ordered I got socks. They said they had a deluxe witch kit and witch starter kit and the Charmed Book of Shadows. https://playpro.store/

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- Wappingers Falls, NY, USA
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I ordered 3 bathing suits from the website listed thinking it was an Australian based company as that’s what they make it seem on their webs site. Followed the measurements on the site and long behold once I received my package not only was it not from Australia it was from Hong Kong the bathing suit quality and sizing wasn’t even close to what was listed on the website. So I put in a claim for a full refund which on the websites stated was okay as long as it was within 30 days - which it was it wasn’t even 7 days that I had placed the order. They start with the run around about how it’s going to be expensive to ship back the clothes and offered to do either a 15% refund or send me all the same bathing suits in a larger size. Although I want a full refund I saw where this was going and said they could send me a larger size as long as I’m not being charged again. They had the audacity to tell me they would charge me full amount of what I had already spent of $95.82 to send me the bathing suits in a larger size even though I asked for simply a refund and to return the items. I told them absolutely not and would be reporting them as lack of communication because I have to wait 24 hours for even a response and the fact they lied about their policy online.

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- Carmel, NY, USA
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On website says mystery box will be worth $227 for $59.99 . I have purchased mystery boxes before and item are worth more than you pay On website page shows pictures of playstation, phones , laptops . I received a fake Apple Watch, a lug and a broken plastic watch Not worth $60 let alone $227

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We purchased what we thought was a brand new HP laptop charger from vendor “battery-vendor.com” but we were sold a used and suspect battery and given the latest circumstances with batteries exploding, we cannot take this colossal risk in the lab especially with all the oxygen tanks and other flammable chemicals there. Vendor is not honoring the 30 day money back guarantee and offering only a 15 dollar credit.

Additionally the vendor admitted to committing import fraud by stating "covered the HP logo to avoid the customs inspect. " Please see attached documentation sent to our credit card company.

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I ordered a reclining sofa beginning of January, and never got it.

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- Kailua Kona, HI, USA
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February 6-2023 I purchased something on line that I never received totally of $24.98

February 25 I reach out to company with their and on line chat no success .I ask to have my item or a refund because I never received my order

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- Palo Alto, CA, USA
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Scam website www.pannellswim.com (appears to be a clone of the legitimate website www.pannellswimshop.com). We carelessly purchased a swimsuit, but never heard back. The payment was processed by a "bestduka.com" vendor in Dar El Salaam (Tanzania), which clearly gave away the scam. On more careful scrutiny after the fraud payment posted, the company address (supposedly in New York, NY) does not exist, there is no phone number, and nobody responds to web form inquiries.

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- Jamaica, NY, USA
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I ordered two 72’ pantry storage furniture items in the amount of $19.98 each. Epi-some website provided a tracking email from Yanwen, China. After 13 days, I received two Mens sport socks instead. The only means of communication on their website is with [email protected] which you will not receive a reply. In addition, you are unable to write a negative review on the website in order to warn others on the scam.

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- Staten Island, NY, USA
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followed ad on face book

said it was shipped gave me a fake chinese tracking #

told me after two months someone must have taken it.

no further response.

I have on line delieverys #x a week

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- Brooklyn, NY, USA
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I ordered a coat for a price that was hard to believe however shipping was quite high $29.90

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- Brooklyn, NY, USA
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I ordered a vest from china a company called Saboyi. The vest was cheap enough to pay $12.00 shipping. I never received the vest that's over a month ago now.

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I ordered two items from this merchant. Two weeks went by and i hadn’t received shipping confirmation so i reached out to this merchant. They responded and i was told that both my items were out of stock in their warehouse and that i should pick two other items. I made it clear to them i didn’t want anything else and that i would like a refund instead. These ppl kept giving me the run around then turned around and said that both items were listed as pre sale items at the time of my order in which they were not. They refuse to give me a refund. I’ve read multiple reviews after the fact on this company of many ppl stating they have ordered items and never received them. Beware of this fraud, shady company.

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The company has multiple video ads on facebook and instagram showing a "green tea mask" that pulls out blackheads instantly and removes them from the face. Their website states they believe in their product so much that they provide a 30 day money back guarantee if you're not satisfied. Their return policy states that the product must be unopened and unused to in order to get a refund and you must notify them within 7 days of purchase. I notified the company the day I received the product that I wanted to return it because it has conflicting information on the product and I didn't feel comfortable using it on my face. The product has the name "Nicor" on it, while the product on their website says "Meridian". Nowhere does it say Steemselfe on the product, which is the name they say they are, its also their website and their email support. On further viewing of the website, it states they are called "Land Based Trading Company" with an address located in the USA. Neither of this is true because they are actually located in China after looking where their website is registered and by the way they respond to your email, its very bad English. When I mentioned all this, they asked for my QR code, which I sent to them but they didn't address any of my concerns about their company misinformation. They replied with "we sent correct product so there are no refunds". It doesn't state this on their return policy anywhere. We had back and forth several times where I quoted their return policy and they ignored me and continued to say no refunds. So I feel this company is misleading customers with fake ads and a fake refund policy in order to obtain funds and not return them. They provide an inferior product that doesn't do as they say and there is no consistency on who makes the product or where it even comes from because who knows what the company is actually called and they lie about their location. I have had multiple emails with the final email where they have offered to return $4 out of $34 because I have told them I will be reporting them to my credit card company and taking this further because they have lied about their return policy (I will be reporting to my credit card company next). They refuse to return my money and I'm happy to return the product unused and unopened. I am hoping to get their website and facebook page shut down and their ads on facebook and instagram removed because they are targeting millions of people who are buying their product and realizing its totally fake. They are scamming people and i think most people don't bother trying to recuperate $34 and are willing tojust let it go but I'm not! This company is fraudulent and needs to be shut down. I have reported to facebook but frankly, i don't think they care as Steemselfe pages and ads are still there.

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I purchased 10 items from the Uiewiy website (ycutibr.com now) that I saw advertised on Facebook on February 3rd 2023. The total of my items was $40.90 × $2 shipping and handling. I have since learned this is not an actual store but an online scam. I have already been charged for these items

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