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Online Overseas Retailer Scam

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Online Overseas Retailer Scam Reports & Reviews (281)

- New York, NY, USA
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I wanted some hoodies for Halloween last year I ordered in September never received anything I contacted them in November and December and they lied about returning the payment. Every time I tried to request a refund through my bank it was canceled. That’s my fault I lost my money but maybe some one else won’t get ******* like me.

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- Napanoch, NY, USA
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My wife wanted a mother's day, custom t-shirt from Welovejewel.com. I ordered the shirt a week before Mother's Day and did not receive it until a month later. The shirt was wrong. I wanted my two daughters names on the shirt and instead got a shirt with three names that were incorrect. I paid $45.89 total with shipping. I am currently going back and forth with customer service trying to get a new shirt. The customer service representative is offering me a 20% discount to buy a new shirt. They also said that the buyer would be responsible for paying for shipping to send the incorrect shirt back. They are refusing to make a new shirt and send it to me at their cost, and refusing to give me a refund.

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- Beacon, NY, USA
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eycet Sneakers from England $ 17.98 they sent it to my checking they payed it gave m the money back They are a scam $15. 99 shipping i di'not get the ordered

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- Jamestown, NC, USA
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I placed an order for clothing at curvedream.com on 5/1/2023. Upon receipt, the clothing was too small and nothing like picures or adviertsiment. On 5/10/2023, I emailed [email protected] to request a refund. Their website instructs customers NOT to return items via the address shown on packaging and to request an address to return itmes. I am in receipt of approximately 26 emails requesting the refund/return iformation as it states in their instructions. This online company will NOT respond to any emails. I then opened a dispute with my credit card company. Please be advised that this company takes your credit card information and then turns it into a PAYPAL account. I do not have a PAYPALaccount. Once my credit card company contacted them, I recevied emails with Curvedream offering me first $36 to keep the merchandise and then a recent email offering $54 to keep the merchandise. I forwarded all correspondence to my credit card company. I am so disappointed that my credit card company did not support my efforts on a refund becuase they advised me that Curvedream responded to them on 5/28/2023 stating that they did provide a return address. However, I did not receive that information until after the fact on 6/5/2023. Please see the recent email below:

From: Service Curvedream <[email protected]>

Date: June 5, 2023 at 10:56:40 PM EDT

?

Hello,

We are sorry to hear that our products don’t meet your expectations.

Before returning, we provide two options for your reference to save you the time and trouble of returning.

Option 1:

We wonder if you could accept our offer of $54 while you keep the items.

Option 2:

We also provide another way for you to choose.

If you are happy to keep these items, we will apply for a gift card (a discount equivalent to their amount ) for you.

It could be used to offset the amount of the corresponding product/s in your next order, but does not include shipping cost.

And please kindly note that it could only be used once.

If you prefer to return, here is the address to return.

Please write the following information on the paper and put it in the package.

Your order number

Product ID:

Please return to follow address:

Consignee: UGD C/O Chenzong MERCHANT RETURN

24823 Brookville Blvd

ROSEDALE NY 11422 USA

[email protected]

To make your refund process smooth and fast, please return the item/s within 7 days of receiving this email and provide us with a tracking number.

It's crucial that you choose a carrier with a tracking number to ensure a hassle-free return for refund.

Without the tracking number, we may not be able to issue a refund or send you an exchange item. Thank you.

Best regards,

Jacqueline | Customer Service Agent | Curvedream Support Team

Please be advised that I have deleted my personal information included in this email. Also, please note how Curvedream is offering options in the form of money to keep the merchandise which is unheard of. The next option is the offer of additional credit and the third option is to send mechandise back to an address provided in the email which is not an address in which it was shipped from. As of today, 6/8/2023 and as advised by my credit card company, I have returned the merchandise to the address provided which i have incurred a $16.00 fee to do so. I have emailed Curvedream of the tracking # and requested a refund upon their receipt of the returned merchandise.

In addition, I have read the numerous online reviews/complaints from others who have and or is experiencing the same unethical business "doings" by this online company. Please see Trustpilot.com and De-Reviews.com where many complaints are being posted. Again, this has been an ongoing effort of requesting a refund and an address to retrun the merchandise back to. so, in closing, this online company has taken payment from my credit card and turned it into a PAYPAL acct., has been negligent in responding to emails, is using different addresses, can not be reached any other way than email, offers money to keep merchandise. I have also read that they have also changed their name previous to Curvedream. I assume once they are found out they then try to find another way to keep this terrible scheme going and to noticeably wear the customer out, in the hopes that some would jus give up! I will admit, I have been very tired of dealing with this and I just want my refund and to be done with this awful company.</[email protected]>

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- Birmingham, AL, USA
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I ordered a dress online. When it didn't show the expedited shipping I had requested I immediately tried to contact them. That is when I realized the company was in China. I have not been able to reach them at all. The dress did arrive, but it was not the fabric or even made like the picture online showed. I will keep the dress because I don't want to spend more money to ship it back to China. (If I did I doubt it would turn out correctly.) I just want others to know not to order anything from them. Also, I have left a message with the local ScamPulse.com office to ask about the web address. It has "https" which I thought indicated a "secure" website, which I do not feel is correct.

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- Brooklyn, NY, USA
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I placed an order on May 14 on the website. The shipping is estimated 10-15 days. As of now, the order was not shipped yet. I made an attempt to reach to the support through email [email protected] 3 days ago but did not receive any response. What is more suspicious to me is that there are numerous comments regarding undelivered or lost parcels that people placed weeks and even months ago indicating this occur on a regular basis. Comment section is here https://eyecandys.com/pages/contact-us. The location of the business is Avril Group Limited, Flat C 22F, 235 Wing Lok St Trade Center, Sheung Wan, Hong Kong

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- Shirley, NY, USA
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I paid by debit card 50 dollars for a electric bike and received nothing

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- Bridgeton, NC, USA
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I purchased from this company because in its "Our Story" from its Web page it states: "Lsoru.com is proud to offer its great products at fabulous prices to customers across the globe. Our company is based in the USA, so our products are all made and shipped from South Carolina. In addition to bolstering the global economy by increasing jobs, it also means a speedier delivery for our customers." They obviously are NOT made and shipped from South Carolina because I wanted to return the dresses for a smaller size and I kept getting excuses and offers of partial refund and no way to contact them other than email, which also obviously was not USA from the grammar used. After several emails back and forth, the last one I received said (and I have all of these emails and replies): "Sorry, US$46 is our best offer as compensation, could you accept it? Our return address is in Dubai, it’s not worth to return for you. Anything we can do for you, Please feel free to contact us via [email protected]

Best regards Lsoru 24/7 Service Team [email protected] https://www.lsoru.com." I finally accept the $46, which meant I lost $39.98 of my original investment. I have the dresses, which I will give to a local charity. So: While not a total scam, it's a bald-faced lie about: "Our company is based in the USA, so our products are all made and shipped from South Carolina."

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- Brooklyn, NY, USA
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BENEFICIARY BANK: ZHEJIANG CHOUZHOU COMMERCIAL BANK

SWIFT BIC: CZCBCN2X

BENEFICIARY NAME: FEYTTI CO., LIMITED

A/C NO: NRA15638142010500001837

ADDRESS : YIWU ZHEJIANG CHINA

The following must be filled in:

1. Payment for goods: payment for goods (If you can't fill in, write trade)

2. Please fill in the remittance remark or postscript(REMITTANCE INFORMATION):

CORRESPONDENT BANK: BANK OF AMERICA N.A.,NEW YORK

SWIFT BIC: BOFAUS3N

how do i provide bank transfer in a secure way? i don’t want to send anything over email.

On Sun, May 21, 2023 at 11:09 AM ki ki <[email protected]> wrote:

Hello

We are a wintopay company. We have received your order for replica watches, which is a third-party collection platform.If you have any unclear or order related information that needs to be verified by us , we can provide it to you. , please take a photo of your card.We need the card to verify whether the transaction is the cardholder's own transaction

You can add a mosaic of the numbers on your card. But please keep the first six numbers and the last four numbers we can see.The card holder's name should be seen.pls send it to this email then we will deal with your order

when the order is successful, the package will be arranged to send you.

You also can choose bank transfer (10% discount )</[email protected]>

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- Brooklyn, NY, USA
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Site said if info was not found no fee would be charged. Took my $.99 from debit card and said for $89. A more thorough search would be done. I did not consent. Three days later they attempted to take $89. From my debit card.

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- Bay Shore, NY, USA
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I ordered clothes from this website. The quality was very poor and the products did not look anything like the pictures. I tried to return them and instead of giving me back my money, they just wanted to give me back a very small portion of it. I continue to disagree and they told me the most they would send me back is $60 of my $192, they would not let me return the products

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- Bronx, NY, USA
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I purchased a wig and what came was not what was advertised. I emailed about getting a refund and was told they will refund 15% of purchase price. I told them the item was not what was advertised then they game me a china address as return address.

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- Perry, GA, USA
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- Purchased 2 coaster sets + keychain in April. Received 1 coaster set +key chain. Then received a random coaster set I did not order in place of the third one.

- Have e-mailed and sent facebook messages repeatedly to either get a refund or get the coaster set I originally asked for. Have been offered a refund between $4 - $8 for the $16.75 coaster set.

- While I know it's not a huge amount, I went on facebook and read many other comments of this exact same thing happening to others. Personally I think they are purposefully sending the incorrect items in order to make more money.

- I have filed a dispute with my credit card company.

- I am uploading the e-mail and fb conversations.

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- Lake Katrine, NY, USA
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The never ship you products to you and then when you ask they say that they were already delivered but that they have to deduct the shipping fee of $15

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- Prior Lake, MN, USA
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Ordered clothing totaling 249 from CHERIEDAY, clothes delivered, items did not fit, contacted service for instruction of return. They gave me the run around on the return with the following emails:

4/23 What items do u want to return and why?

4/24 mentioned they would gladly help with return, no instructions provided, instead offered to refund my card $56 out of the 249 I spent and could keep clothes. I said no, provide instructions, address for return

4/28 offered $189 gift card and keep clothes, still no instructions for return

4/30 Offered 140 and keep clothes, finally provided return with all kinds of stipulations for the return and I got feeling that they would not accept return even if I fully complied with how they wanted returned. I accepted the $140 and keeping clothes. Will definitely not be a return customer.

Return was to be sent to: Consignee: UGD c/o Chenzong MERCHANT Return

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- Saint Paul, MN, USA
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Bought clothes online. Received pieces of fabric with pictures of the garments printed on.

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- Fresh Meadows, NY, USA
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This company relies heavily on social media influence for consumer interest, and markets itself as a small business in the U.S. However, once items are purchased, it was discovered that (1) the items are actually shipped from a factory outsourced in China, (2) it took close to 4 weeks for the items to arrive, (3) items were poor quality, and (4) items came damaged. Contact with the company in regards to a return & refund has been both fruitless and difficult, with emails going back and forth for nearly 2 weeks with no resolution. The emails from the company representative were unprofessional, and a refusal to allow me to speak to either another representative or provide a phone number to contact directly.

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- Boston, MA, USA
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I placed an order on Cettire.com on 3/23/23 for two dresses of the same style but different color. I kept the black one and returned the white one in the exact condition it was received. I requested a return label for the white dress on April 6th and promptly returned the dress. Several weeks later, on April 26th, Cettire wrote me an email stating they were shipping the dress back to me and not refunding me because it was not in resaleable condition as the "tag had been removed" and "was dirty", neither of which I did. They sent supposed pictures for evidence, one in which the tag is clearly not removed. I contacted them to try to resolve this as the dress was sent back in the exact condition it was received and very clearly with the tag still on, and they refused to help stating: We consider this case closed, and will no longer be responding to it.

After searching online for more information on CETTIRE, I realized this is something they do frequently to customers and have now read multiple incidents reported online about this company's fraudulent practices of rejecting returns and sometimes even shipping the wrong item to a customer and then refusing the return. Truly despicable behavior from a company and obviously egregiously fraudulent. I am asking ScamPulse.com to please help all of the customers who have been scammed by CETTIRE and prevent any future customers from being scammed by them.

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- Ripley, TN, USA
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i ordered five dresses and received 5 dresses poor quality information on website states to contact [email protected] and instructions would be sent for full return

i have email documentation they offered to give me $66 and keep the merchandise i threatned to contact ScamPulse.com -- now they will not return my emails and there is no phone number to contact them

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- Yonkers, NY, USA
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I ordered a device that would allow me to use apple car play on my car with a very simple plug and play functionality. on the page, they compared the new technology with the old devices that require a professional to install in the car. I received the old technology and only wanted to refund me 30% and I had to pay for shipping to China, which would put me in the negative.

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