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Online Overseas Retailer Scam

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Online Overseas Retailer Scam Reports & Reviews (313)

- Massapequa, NY, USA
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I ordered two sweatshirts from the website. i received them fairyl quick. The fit was a little off and they were not good quailty. The material was cheaply made and the zipper wasn't zipping smoothly, was getting stuck and it didn't zipper all the way in the hood becuase it was tight. I emailed the day that i recieved it that i wanted to return them. Their website said can return within 45 days if not satified or if defected. They responded 2 days later (monday) asking for pictures. I sent them of it being worn to show size and not zipper all the way up issue but they wanted product only so i sent them a picture of both hoodies alone. They responded that they look like fine, they sent the size i requested and to keep the product. this went back and forth for 4 days, them not wanting to give me a refund even after i sent them a picture of their return policy and even said i will pay shipping, i just wanted my money back. The last email they said i can ship it back but it was to China. There is nowhere on that website stating that the website was based in China. Their facebook page listed a NY address which i looked up on USPS and it came back as invalid. The transaction statement on my bank account says London.

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- Eureka, CA, USA
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Fashion ads appeared when I searched for a raincoat. I ordered one 12/12/22. It hasn't arrived the phone number says to leave a message. This same coat appears at other supposed fashion places. I think they are all scams.

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- Mount Vernon, NY, USA
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When looking for clothes, the website comes up asking for your email address and continues to email clothes until you buy something from the webpage. There is no way to contact them but by email and there is no customer service but by email. After they get your money, they don’t ship the product. When you contact them by email, they give you the run around by asking a million question and acting confused. When you ask for a refund, then they sent the product and they do not know why you never received it. You will not get your money or the product. NEVER AGAIN.

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- Goshen, IN, USA
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Advertisement on Facebook (Pawsome Parents) link: https://geckocustom.com I lost $148.27 for pajama pants for the family. The money was taken out on December 4, 2022. Tried calling at 302-595-8099 and it went to voicemail, did not sound professional.

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- Oceanside, NY, USA
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I paid for an item that they clearly didn't have because of the fake website and pictures taken from other websites. then they sent me something that was worth pennies and refused to refund me.

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- New York, NY, USA
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On Oct 15, I ordered a Le Creuset Teakettle thru Bozzhi.com, but was confirmed (by email); it was confirmed, first by luckygagaga llc, conf. receipt #1908-6118 order 534622 , then listing contact information for a 3rd company: penny.us.com. Item promised 5-15 business days from order. It is now 60 days since order. Tracking link says package is still in transit. I couldn't understand why a product made in France was being shipped from Guangzhou, China. Tracking number: *************   Tracking link: https://www.17track.net/en

I can’t imagine why a teakettle made in France would be coming from China. I emailed penny.us.com Nov 7, 13, then Bozzhi.com, but no reply from either. When I checked the penny.us website today, it was up for sale.

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- Bronx, NY, USA
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The company advertised themselves as selling products for active play for children and adults via Instagram. They have celebrities on their commercials promoting the sale of this fun workout equipment. The website boxbollen.com sold their product with a 3 day shipping policy. They accepted $70 and I have yet to receive the product. There is no customer service phone number to call. I have emailed their “help line” at least 20 times and also went to the Instagram page and messaged the seller. A lot of other people posted comments that they are having the same problem and think the company is a scam. It’s been over two weeks and there is no word on where the product is nor if I can get my money back. Please help. My order # is 1***** if I’m case you are able to help me.

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- Mission Viejo, CA, USA
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I purchased two articles of clothing from Moxidress. I found their advertisement on Facebook.

It has been a month since I ordered the merchandise with zero success in obtaining the items ordered. I have emailed 7 different times and even reached out via facebook messenger with no response. I have requested a refund since the items never came, and again no response. This is terrible for the consumer, and they should be stopped.

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- Loganville, GA, USA
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Multiple fraudulent charges from this company were posted to my account. I have never heard of this company, let along purchased from them.

 

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- Shirley, NY, USA
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They sent me a pair of boots I ordered a size 8.5 they sent me size 5. I emailed them back and asked them if they could send me a shipping label so I can refund the boots and then receive my refund. They wrote back stating it is not in their policy to send a shipping label. They want me to send the boots back and then they will send a refund. I don’t trust sending them all the way back to China, which could cost me a lot of money, and how am I to trust they will refund my money? I was wondering if you could do a search to see if they are a legitimate company. If not I want to file a complaint they are scammers and to let others know. There is nowhere to put a review on their website.

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- Brooklyn, NY, USA
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Buy one get one free suitcase for $29.99

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- Laurel, MD, USA
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I needed to order my son a new Birth certificate I thought I was on the web site for Health Department searching Vital Records. The site asked all the questions as if it was ok but once I paid and looked at my debit card, I did not pay NY or the Health department I paid Livingproofnow.com and when I looked it up online there was a scam involved. I than tried to go back to the web site and contact them it was not showing any affiliation

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- Evansville, IN, USA
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Paid for a product that I never received. Contacted the company multiple times. They would write back and send another shipping confirmation. When trying to track shipping, no information would be displayed. Each time I contacted their help line about the tracking issue, I would receive an excuse that orders were too high and send another shipping confirmation that was fraudulent.

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- Lumberton, TX, USA
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Ordered and paid for the product from their website and immediately got a confirmation email. After inquiring about the order I have never received a response. I tried calling and emailing them multiple times

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I went to order a jacket, it's been a week, no contact from business

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I was looking for a self cleaning litter pan for my cats, I seen one on this website Clearain.top for $49.99. It was nice and at a great price. I purchased it and they sent me a confirmation email. Every time that it was suppose to be delivered it was a problem. The first 2 times it was sent to the wrong address, then I asked for a refund. That is when the real problem started, they start giving me crazy excuses about they are a new company, and due to the Covid-19 their sale was down and can't issue me an refund but they can resent out another litter pan. I did not want to do business with this company anymore or I quested a refund and I am still waiting for it. I let the company know that I was getting in touch with the better business bureau and report them!!!. BUYERS BEWARE OF THIS FRAUDLENT COMPANY THAT IS SELLING ALL TYPE OF HOUSEHOLD PRODUCTS!!!! Don't be the next person that got scammed by this company!!!!

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They advertise on social media. I saw a coat they advertised so I went on their website and purchased it. Over a month later it hadn’t arrived. I contacted them and they said they weren’t happy with the original quality of the coat when it came from the manufacturer so they sent it back. They also gave me a promo code for another item for me to use, but when I went to use it, it didn’t work, so I wound up paying full price on that second order. Almost a month later is arrived and it was laughable quality. It was a long winter coat and the sleeves were halfway up my arm (this wasn’t the style nor how it was advertised). I sent an email requesting a refund and a prepaid shipping label. They said “bc they are such a young company they do not have prepaid shipping labels” but they would give me the refund on the coat plus another $10 refund. I shipped it (shipping was $20) and emailed them a picture of the receipt and label but have not heard back from them since. This was almost two weeks ago. I have still not received a reimbursement on my coat or for the shipping. In the meantime, I got an email about my other order saying NOTHING in the order (5 items) but a pair of pants was available, so they only sent the pants. When the pants arrived, they were so thin and poor quality that they looked like they might fall apart at the seems. The pants were almost $40- not exactly cheap. I emailed them about it and they offered me either a partial reimbursement ($19) if I didn’t ship it back or told me I could ship it back at my own expense, again giving me the excuse that they are a young company and don’t have prepaid shipping labels to offer yet. For such a young company they sure seem to have their marketing in place. At this point I didn’t even trust them since o haven’t heard back about my coat yet, so I asked them again to please send some assurance that I would be reimbursed and to find a way to send a prepaid shipping label since this is the second time I’m dealing with this. They just keep replying back with what looks like automated email replies. And the only phone number listed is a Hong Long number, so I just don’t know how to rectify or get my money back at this point.

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The company promotes itself as a South Carolina company with Made in the USA clothing. They are actually a chinese company (probably a sweat factory, possibly Uyghur). I don't think any of my PII was stolen - I have identity monitoring - but I am not 100% sure. I did not order through Facebook but went to the website - it seemed legitimate. When I saw the charge on my credit card was from China I knew it was a scam and sure enough, the clothing finally came (2 weeks late) and was 1. way too big; 2. significantly lower quality than stated on the website; and 3. One dress was supposed to be a cocktail dress with a skirt that had multiple layers of organza and glitter but was a cheap cotton knock off with a printed on pattern.

When I tried to return the items their customer service started negotiations with me on how much they would give me back and trying to get me to see this as a great deal.

Email exchange:

We have Shipped Your Order: #5451691

9 messages

[email protected] <[email protected]> Wed, Oct 5, 2022 at 1:15 PM

Reply-To: [email protected]

To: **************** Ryabe ORDER ******** We've Shipped Your Order!

Hi ****** **** Good news: your order is on its way. You can find the shipping details below. Due to COVID-19 service impacts, tracking information maybe slowly but responsibly. Please allow some extra time for your order to arrive. Thank you.

USPS: ****************************** ********************************************************************************...⇄ *iew your order

or Visit our store

Order summary

Ombre Daisy Midi Dress × 1

Black / XL

39.99

One for the Ages Black Dress × 1

Black / XL

38.99

Subtotal

$78.98

Shipping

$14.99

Discount

-$3.95

Total

$90.02 USD

Customer information

Shipping address

Carrie Ann Alford

6619 East Wakefield Drive B2

Alexandria VA 22307

United States

Payment method

paypal — $90.02

If you have any questions, reply to this email or contact us at [email protected]

****** *** ****** *****************> Fri, Oct 14, 2022 at 11:56 AM

To: [email protected]

I need to return these two items. They are way too big. Please send me a return label.

***** **** ****** *** ****** *Quoted text hidden]

Ryabe 24/7 Service Team <[email protected]> Sun, Oct 16, 2022 at 7:55 AM

To: **************** Dear customer:

Can you accept to exchange for the other size?

Anything we can do for you, Please feel free to contact us via [email protected]

--

Best regards

Ryabe 24/7 Service Team

[email protected]

https://www.ryabe.com/

Thank you and we hope you enjoy shopping with us!

If you have any further questions please contact us at [email protected] ****** *** ****** ****************** Sun, Oct 16, 2022 at 9:40 AM

To: Ryabe 24/7 Service Team <[email protected]>

No. I want to return and get a refund.

Thank you.

Sent from my iPhone

On Oct 16, 2022, at 7:55 AM, Ryabe 24/7 Service Team <[email protected]> wrote:

?

[Quoted text hidden]

Ryabe 24/7 Service Team <[email protected]> Tue, Oct 18, 2022 at 1:39 AM

To: **************** Dear customer:

We can refund you USD$35 as compensation, could you accept it and keep the item(s)?

[Quoted text hidden] ****** *** ****** ****************** Tue, Oct 18, 2022 at 7:25 AM

To: Ryabe 24/7 Service Team <[email protected]>

I paid $90 for 2 dresses. Why are you trying to negotiate with me?

I want a full refund and to return the 2 items.

****** *** ****** *ent from my iPhone

On Oct 18, 2022, at 1:39 AM, Ryabe 24/7 Service Team <[email protected]> wrote:

?

[Quoted text hidden]

Ryabe 24/7 Service Team <[email protected]> Wed, Oct 19, 2022 at 11:14 PM

To: **************** Dear customer:

We can refund you USD$55 as compensation, could you kindly keep the order? If the clothes are returned, the freight will be borne by yourself. Shipping fee is very expensive.

[Quoted text hidden]

****** *** ****** ****************** Thu, Oct 20, 2022 at 6:56 PM

To: Ryabe 24/7 Service Team <[email protected]>

I will accept the $55 and keep the dresses.

They will be exhibit A and B in my complaint with my friends at the BBB, Consumer Protection Agency and FTC for fraud.

Or you can refund me the full $90 and I’ll forget the whole episode.

The shipping fee is very expensive because Ryabe lies about being a US company based in South Carolina…and lies about the merchandise.

Good day.

On Oct 19, 2022, at 11:14 PM, Ryabe 24/7 Service Team <[email protected]> wrote:

?

[Quoted text hidden]

Ryabe 24/7 Service Team <[email protected]> Fri, Oct 21, 2022 at 8:15 AM

To: **************** Dear customer:

refunded</[email protected]>

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They advertised something that caught my eye. I had just had a baby and the purchase I thought would help keep me in shape but at the same time save some money...but the package never came and they got paid..they are scamming a lot more people other than myself. Can't imagine how much money they have made

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The scam website is mimicking the real site luvmehair.com. To purchase wig. That’s supposed to be high quality human hair and the scam site give costume wigs.

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