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Tech Support Reports & Reviews (227)

- Johnston, RI, USA
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On 5/8/17, I contracted a computer virus when downloading an upgrade to flash player. It was an “Adware” threat, and simultaneously a hacker took over my computer. They said they were tech support and that I needed the following: optimization, remove Trojans, speed up system, smtp settings update, repair drives, install security and popup blocker, and that I needed to buy an “anti hacking kit” (which I did not do). They performed all of this work while I was watching them do it remotely on my laptop screen. But before they did the work, they asked me for a credit card number to pay for “free tech support for 5 years and cover 5 devices at $299”. I was also told I could add more devices at any time. They gave me a toll free number to call if I had any issues and to add devices – 1-844-880-3699. I agreed to the $299 and paid via PayPal so they could not have my credit card number. I have a MacBook and use Safari so I was concerned that I may have been hacked but at the time it all happened so fast I just didn’t respond quickly enough to deny their request and just shut down my computer before I had a chance to digest this fiasco! First time this ever happened to me and lesson learned. Don't click on anything!

After a few weeks I reported this to my bank because I was concerned I may have been hacked. I didn't have much information to give them so they could track down the fraud attempt and ultimately credit my credit card account so I directed them to cancel the "fraud" report. I called the hacker's “billing department” number requesting to cancel their service and get a refund. The man who answered the phone only said hello, no company name, and asked for my customer id number (WH-05-2017-45) and phone number. He said “just wait” and put me on hold. He then said he was not able to pull up the account and asked for my email address. Then asked again for my customer id number. He said just wait and put me on hold again. Then he came back on and said the billing team will call you back in half an hour. They never called me back and I had a very strong feeling they wouldn’t because they have no company name and I believe they are just a bunch of hackers in India.

I contacted Apple and asked if they contracted out to any firms to fix malware issues and was told absolutely not. Apple then proceeded to check my system to ensure it was safe and right now it is. I believe the hackers are in a foreign country but I only ever spoke to one person both times I was in contact with them – 5/8/17 and again on 5/27. The man spoke with a Pakistani Indian accent. I never received his name nor a company name and I asked! On my PayPal account the payee information appears as follows: Recipient - Jayati Dhingra, [email protected].

The $299 charge via PayPal to my credit card has been paid by me. At this point, I really don’t think my bank or anyone else can do anything since there is no other information to go on. I am afraid to call the only other number they provided and that is the number 402-935-7733 that appears on my credit card statement.

I saw a ScamPulse.com report on the news this morning (9/25/17) about scamming and decided to report this to the BBB. Thank you.

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- Fort Valley, GA, USA
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Tech called and said he was notified by computer that something was going wrong with computer and wanted to take charge which I gave him permission.( should not have). Showed me foreign addresses, I told him he could remove he wanted $10. I told him I would not pay. After I hung up , I could not sign I, I was told he changed the password. To correct this problem I was told they'd have to reenstall operating system which could wipe out photos, and passwords. I am going to try and spend the $100 to fix the problem as I need the use of the computer.

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- Los Angeles, CA, USA
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Company called claiming they are getting error messages about my computer. They are saying I am at risk of getting a computer virus, and even after I tell them my computer has been checked, they insist on fixing it. They try to use a legitimate computer screen sharing software to "fix" your computer. They have called me numerous times, using different phone numbers each time. I have told them to stop calling but they do not stop.

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They call and say the company is going out of business. They need to remove their software feom your computer and in order to issue a refund they need your checking account information

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- Canyon Country, CA, USA
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The scammer called my mobile phone claiming to have identified computer issues and requested that I give him control of my computer. I wasn't on my computer when he called. My mother identified the caller's voice when I put him on speaker phone based on her experience with receiving the same type of phone call. He goes by the name of "Sam", has a heavy foreign accent, maybe an indian accent. He called her a couple of months ago, unfortunately she fell for it and gave him access to her computer and he almost had her convinced to wire him $250-$450 via Western Union. She had to close her bank accounts and reopen new ones after both of her banks informed her of suspicious activity. Fortunately for her, the banks caught the activity and froze her accounts.

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- Gordon, GA, USA
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They have called me several times. They say they that there has been a security breach involving my internet IP address. I told them not to call !E anymore, to take my name off the list, I even told them I do not have a computer or tablet, they are still calling. They need to be stopped and this is the only phone number they have been calling from.

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- Buffalo, NY, USA
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Someone called telling me there was malware or viruses on my computer which they didn't know anything about which computer or where.

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These ppl are foreigners calling in the middle of the night, stating that they've encountered computer problems on your computer. I've asked that they take us off Thier calling list and they state that they're still going to call & they still do in the middle of the night

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Shane Williams called me on my cell phone and said that I had errors on my computer and needed to fix them.

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- Fairfax, VA, USA
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The person called and said they were with tech support and asked if they should remove my number.

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An ad in the right-hand column of Facebook had a picture of Harrison Ford with the words "R.I.P Harrison Ford 2017".

My wife clicked on the ad and it locked up her web browser with a pop-up window that claimed to be "Microsoft Support" trying to help her fix an alleged spyware or virus they falsely claimed had been detected on her computer.

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- Raleigh, NC, USA
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Person says Mrs Lew, there I are 2 people watching everything you do on your computer.

I said which compute for, we have several.

He alluded to an IP address that was being watched.

Hung up, person called again, told him not to call again'

I have had similar calls saying they were Microsoft support and I had a problem with my computer.

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- Wahiawa, HI, USA
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I got a call that my computer was infected by a virus.  I gave them access and they locked my computer.  I then knew it was a scam.  I will have to go get my computer fixed.

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- Pittsburgh, PA, USA
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Call saying they were Microsoft tech support trying to help with updates that weren't going through. They knew my email address claiming they had emailed to say the call would be coming. No such email is in my inbox. My computer crashed several weeks ago. My fear is that this was the next step to get into my accounts.

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- Aiea, HI, USA
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I get calls from people saying that my computer has a virus.  I never give out personal information because I know it is a scam. 983-147-6055

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Contacted initially by a caller from tel # (925) 123-4567 who said that they were taken over tech support from a company that I worked with last November that did virus protection work but were put out of business by the FTC as they were actually placing malware on computer. Can't recall the name of the company but they were supposedly part of a conglomerate that included My PC.The caller initially identified himself but when I asked for his name and name of his company as I wanted to contact the FTC, he hung up. This occurred on Monday September 26.This morning (wed) got a call from a company identified as "tech Support" that claimed it had taken over the business from the company as the "BBB" has shut them down for not providing the support promised.I told them about the call on Monday and they checked the number and said it might originate in Russia.I set up an appointment for tonight but grew suspicious of the BBB "shutting" them down.Tried to call this number: 561-429-7388 but it was Majic Jack account with full or no mailbox. Caller at this number was named Dylan, Called local BBB and confirmed that this was not something they did. (note: were suppose to call me back

6 PM Wednesday night and did not).

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Received call from 310-415-6129 at 12:27 PM on June 6, 2016. The female caller said they had gotten my computer ID. This person had a foreign accent and when I asked what information they had received they started laughing and hung up. I gave them no information. On June 4, 2016, they also called from the same number and left no message so I thought it was probably a scam both times.

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I got a message that a 3rd party website was in my phone. And IOS is blocking me from using the internet. To fix call toll free @ 18663371264

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- Memphis, TN, USA
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I recd a call at 10:10 AM this morning & I spoke w/a man (had a foreign accent) who stated my computer had spyware/malware and it was corrupted and had to be cleaned out. I told him that AT & T normally does not call so I told the man I was going to check w/AT & T. I called AT & T to verify information; they do not call.

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My 91 year old grandmother told me that she got a popup on her computer claiming her computer had a virus and she was not able to click on anything further until she clicked through the questions on the popups. She said that someone named "VK" contacted her and got her to pay $600 with her VISA card for tech support from them to clean up her computer and for 365 days of service. I am not sure if they contacted her by phone or via the computer. I called them back for her to see about a refund and they said they would only refund $150.00. It was a middle eastern man who answered, who said his name was "TeeJay". "TeeJay" made me send him a confirmation email saying that we agreed upon a $150.00 refund and that the amount would not be disputed any further. I sent the email from her email address as a reply to the receipt they had sent her for the $600.00 charge. I feel like this is not a real company. They downloaded things onto her computer without her knowledge, and I believe they took advantage of her because she is 91 and did not fully understand.

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