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Tech Support Reports & Reviews (229)

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A little over a year ago I signed up online for a tech support due to computer issues. I researched the company and it had excellent ratings. I realize during the process this isn't right. The guy did have a foreign accent with an American name and kept wanting access to my computer. At one point the guy was yelling at me over the phone and being verbally aggressive over the phone. They also kept asking me for other devices in the home, fax machine, computers another email etc. They kept calling me over and over.

Now there calling and wanting to give a refund for past tech support of $400.00. They bring up the BBB wanting them to give back money for computer support & how customers weren't happy with the services.

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- Columbus, OH, USA
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A woman called and said "We're going out of business and we want to know if you want your money back, and if you do call 844-378-3444".

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- Baldwinsville, NY, USA
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Claimed i was owed a refund on previous expense for tech help. Did use tech help twice. insisted they take over my computer and I should sign into my bank so they could send me money, then my screen goes black. They send a confirmation of money put in by my printer, still can't see bank so do not know what is going on. Then it's they gave me too much money, I have to go get them gift cards to pay them back! Manage to see my accounts to find they just transferred $ from one of my accts to another and never gave me anything.

Extricated my self, removed their softwares put into my computer, disconnect online and leave as such unless i am using it. Did not send them any money!

They can't get back into my accts as they do not have the password, though I did wire money out to another financial institution just in case.

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- Atlanta, GA, USA
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On Saturday, 6/2/18, I received this voice mail: "does license key please call 855-232-2382. Let me repeat. This is a very important call to notify you that your Microsoft Windows license key has been expired on your computer. So Microsoft Corporation has stopped the Windows Services in your computer. To renew the Microsoft Windows license key please call 855-232-2382. I will repeat 855-232-2382. Thank you."

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I used an internet company for computer help a couple of months ago. It charged me almost 300 dollars after saying 49.99. They've called me again, and told me they are shutting down and they want to issue me a refund, and I need to be at my computer for them to remove the software they installed or my computer would become locked. The first time they called it was unknown number, second time, they got a local number and called. 1 519 254 2391 I have blocked that number. They are Indian

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- Poplar Bluff, MO, USA
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This number keeps calling me telling me they are from Microsoft and they want access to my computer. They called me 8 times in one day. I called them to take me off there calling list, and they would use bad language towards me.

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Call started with a list of numbers (turned out to be part of phone number)- 2175063. Then said it was in regard to security software installed last year, and they see a red flag and see a security breach on it. Said to call 1-866-217-5063.

It was a female automated voice.

I did not call back, so don't know what would have happened next.

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- Seymour, WI, USA
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Call 1 855-254-5111 to claim your money from windows and apple support. Automated message

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- Neenah, WI, USA
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I was on my computer when a red pop up appeared telling me do not close or shutdown my computer that a virus had taken over and I must call the number on the screen. I called the number and spoke to Sandra. She wanted control of our computer and passwords and I told her that I would need to get that information from my wife when she got home from work. She asked that I call her back, but I have no intention of doing so.

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Received a phone call from the number and person told me they had received a report that my computer had a virus. Person asked me to turn off my computer and turn it back on and then asked me if I could see the keyboard. He prompted me to reply “yes” then asked me to repeat myself. I’m a bit worried he may be using a recording of myself saying “yes” unauthorized purchases.

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A warning left on my Answering Machine. telling me that I have a Computer Problem and not to do any financial transactions on my Computer until I call their Phone Number.

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- Enid, OK, USA
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blocked my laptop with warning, call tech support to fix. called and they accessed my pc and wanted money to fix. did not give them any money info. has my info been stolen anyway? what to do. i get ssi check on 1st, will they steal this?

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- Conesus, NY, USA
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I could barley understand what he was saying because he used an Indian accent. I think his name was David and he was calling about my internet SCAM!!!

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- Eau Claire, WI, USA
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Person on phone said we were going to be charged $499 for tech support unless we call the following phone number (an 866 number).

I hung up. They called back 3 times at which time I punched 77#, and was disconnected.

Is this a legitimate call? Will we be billed $499 if we do not call that number?

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- Morris, IL, USA
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I received a phone call about tech support. I do not even own a computer.

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- Cincinnati, OH, USA
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I got a message on my screen saying Microsoft detected someone trying to get your information and call this number +18888284726 or they will block any further access to my account and it would not let me close the message

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- Greenville, SC, USA
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I was at home working with my computer. Someone cut in online informing me that my computer signaled his computer that there were some elements not working correctly. I listened as he described what was not functioning well and recommended ways he could fix them. I remained at my computer making changed and doing what he asked me to do. He stated that he was adding an anti-virus function among other things, including ways to make it run faster. Afterwards, he said that the price for 5 years would be about $500 and for lifetime $900. I ended up using my credit card, as he made it sound attractive and beneficial. The next day he called back, asked how it was working, and I told him satisfactorily, although it didn't seem any different. He next explained that the equipment and adjustments he had sold me were not working and offered to return my money. I asked him to put it back on my credit card and he said that the company could only put it back into my bank account. I continued to stay on the phone and he led me into pulling up all my bank accounts. Suddenly, I realized that the screen was showing all my banking information and I thought he might be planning fraud. I went directly to the bank and explained what had happened and had my accounts frozen and new ones opened. I also took my computer to Office Depot and the man couldn't justify exactly what had happened, but he did make a few adjustments.

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they have taken,they can move my mouse control of my computer ,they are down loading stuff you cant delete,their down loading docments on harddrive.hope i can send this they down loaded a program called anydesk,anti hacker its crazy noe i have to go get them out of my computer which will cost. they see everything I do they are Hackers. they keep erasing everything i write to you now.

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- Clifton Springs, NY, USA
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the spam call stated he was a tech support that I called him about my computer. I said he had the wrong number. he then stated no I have the right number. I then said yes you have the wrong number. the call ended right after that. 954-925-1187

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A middle eastern accented man called an elderly relative and said he was calling from our tech support company. He said that they had been receiving information and messages from my PC and asked if we had seen the warnings that we were in danger, and said that since they were our tech support company they could help and needed information from my PC.

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