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Tech Support Reports & Reviews (235)

- Dearborn, MI, USA
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After getting a new ATT router, we needed to reconfigure our Echo Dot (Alexa) to work with the router. I clicked on what looked like an Amazon support link and a popup then said tech support would call and asked for phone number. Scammer tech called and talked me into giving access to computer. He asked about virus software and showed a screen of things on my computer that were compromised. I didn't realize I had been scammed until he asked for credit card to pay for virus protection. At that point I shut down. Even though we changed passwords, our Amazon account was hacked and gift cards ordered. We managed to get that order cancelled and changed credit cards. Later we found more gift cards in our Amazon cart but removed them in time. The Amazon cards in the cart were being directed to an e-mail address [email protected]. Hacker had a middle eastern accent, not uncommon for tech support, put claimed a last name like Williams. Haven't lost money yet, but attempts keep coming.

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- Powder Springs, GA, USA
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They called and text at the same time.

The texts read: This is in regards to inform you we are going to update your subscription and you will be charged $314.87 from your card within 24 hours , contact (818) 273-7573 to cancel subscription.

So I called,

They say they have to cancel my Norton security on my computer subscription or I will be charge. They do it by taking over your computer. They pull some information and it show the last 4 numbers and the expiration date of a credit card but no name on the card. And if it’s not right you put your credit card number and they say they would cancel it and give you a refund of $230.

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This is listed as a Customer Service number to troubleshoot an Amazon Fire TV Stick device but actually tries to gain control of your computer by remote access. Something did not seem right so I hung up before giving them access.

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- Zanesville, OH, USA
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I've been getting calls from an Indian man for the last week. He wants me to give him my account number to refund me for tech support. His number is 888-538-1765.

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Received a call telling me that I had to update my bank account information with them or a $200 charge would be placed on the account. I didn't call back, I haven't had anything installed on my computer like that for the longest time. I don't know who would be calling me.

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- Delmar, NY, USA
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A year ago I turned on my computer and this loud siren appeared, call this number and we can take it off and provide you further protection (at 30.00 per month. They wanted a check in payment which I would not give them. I did give them a credit card. Next they called me at least 4 times a day saying they have to close the service and want to refund my money. Of course all I have to do is provide a routing number so they can deposit it directly-no way. Now they are still calling to renew my subscription, I tell them I do not want it so cancel my subscription. They tell me that in order to cancel I have to allow access to my computer-no way I say. OK he says then you will be charged 30.00 per month. I tell them I will call Chase and deny the charge. So far I have changed all my credit cards, put a fraud alert on my Experian account, changed all my passwords. I would like this snake to return to the hole he came from. Now I am expecting a bill by mail, if that happens at least I have a paper trail. and I can block the zip code (I think)

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- Columbus, OH, USA
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I'm 80 years old. I got a red warning on my computer from "Google" saying I had a virus.

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- Mckinney, TX, USA
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These people say they are collecting for computer help. I never hired any one to help fix a computer. They then called and said the co. had gone bankrupt and they would like to refund money. The next step would be to probably get your bank account.

They call me several times a day every day. Now they are using my own number to call me as I am calling myself.

Other numbers they have used, besides what I have already listed. are 877-770-8065,845-202-3488,657363-0485

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"Support" link popped up on the computer for viruses. Consumer signed up, and later received a call from them offering to refund the money because the license for the business expired. All they needed was a bank number to transfer the money to. Consumer refused, and then they told her to go to the store and get $1500 in gift cards. Scammer locked down their computer until they did so.

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- Cleveland, OH, USA
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I received a voicemail from a male stating that I had a computer service agreement in the amount of $299.00 that I agreed to 2 years ago, and that if I didn't pay it, I would be billed the $299.00. I said I wanted to cancel, but then, the person asked for personal information. He said if I didn't cancel, that I would be charged. I Know there isn't anything that needs to be canceled because I never signed up for anything.

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- Marrero, LA, USA
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Tech support called my phone saying the company had closed and that I have a 300 dollar credit. Then he goes on to tell me that I owe 675dollars then from there told me I owe two more hundred to keep my serves. So they as me to type the numbers on the phone but I type them wrong so he got up set then he said I needed to go to Wal-Mart n get two cards n load 500 each n give him the number so I can pay them then when I look he was trying to run that amount in my checking which is on file.. So I calle d my bank and stop payment but the bank had stop it already.

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- Columbus, OH, USA
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First call, a service I had ordered (which I did not) and a few days later, both from 844-563-5666. A few days later, same message, 855-916-6111. Someone is trying to get my account number and phone number. Sit in front of the computer and call this number 844-520-6222, they will tell me what to do. I have not as yet taken the number off my phone if this is all you need please let me know so I can take the calls off my phone. Mostly the same voice, not native American, middle age woman. I am tired of calls. Also I get calls from Not Available. So I am also not available so I do not answer.

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- Pocatello, ID, USA
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I am reporting that on 3/27/19 I received 3 calls from the same phone number claiming that I have some kind of computer service and explaining that they are now out of business. They requested that to receive my refund I will need to call them at the same number called. I did not answer or return the call. Instead, I blocked that number. The number was 1-315-314-4129. I still have the recordings if you have any interest. I hope no one gets this call and calls back as it appears to be a scam/phishing kind of call. It was also a robocall. Thank you. --Reporting Party in Idaho

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- Boise, ID, USA
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This call came in early am claiming my computer was sending bad messages. My computer crashed 2yrs ago and all I have is a small kindle reader.

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- Tucson, AZ, USA
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These people are scamming as Windows computer techs. They are not. Do not get in arguments or tell them to stop calling. They will wait an hour and call back. They seem to think it's funny. No matter what you say or reason with them, it will not work. It only encourages them to keep calling back.

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Rose contacted our office regarding how to access her Yahoo acct. since she was locked out by using a phone number provided. She states in order to get the access she needed she was told to purchase a Google card for $10 and she did. Then call them back at 888-884-1121 to give them the authorization code and she did.

They then asked her security info to log into her acct. She gave them that information. She then called BBB.

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- Ashland, OR, USA
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I got a pop-up that says I have 6 viruses on my Android and it freezes my Google chrome. It directs you to call either 855 922 0204 or 855 400 0164. A guy answers, always the same guy, and will say [censored] off you b*tch if you point out they're evil scammers. The website is getsupportwebalert.gahelp-center.php?android (or something close, it's hard to get the whole thing because it freezes.) .ga is the country of Georgia. According to other accounts it's a scam that will tell you Verizon or AT&T have something or other for you and they get your bank info.

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- Idaho Falls, ID, USA
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Received calls stating their is something wrong with my computer

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- Columbus, GA, USA
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A computer-generated female voice-message was left on our voicemail on Tuesday 1/22/19, saying: "the computer repair service you paid for needs to be refunded, as our business (not named) is being forced to close. To get your refund, call: 844-386-8578." I did not call the number, because I had not paid for computer services, and the call was obviously a scam. The message was suspicious and poor-quality in every way. I Googled the number and found 2 complaints online, describing the same message/scam. I tried reporting it on the FTC website but could not do so because of the government shut down.

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- Endicott, NY, USA
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Received a call from this number wanting me to turn on my computer and type in some keys on the keyboard granting them access to my computer information. Appeared wanting to compromise sensitive information.

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