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Tech Support Reports & Reviews (227)

Original Incident:

Computer access was frozen with a note to

contact vendor Live Help 247 at 18482307997.

In order to unlock my computer, I was told to pay

$1400.00 for a 5 year plan to prevent this event

from recurring. I issued a check on 9/09/2021 for

$1400.00 to Instinct Tools, check #3973, P.O. Box

Box 4562, Fairfax, VA. 22038-4562. A copy of the

service agreement was sent to me from a company

listed as, Live Help 247. The agreement stated that

the service was for a technical support plan.The

agreement note the cost of $1400.00 to Live Help

247and indicated the service, responsibilities,

payment process, refund cancellation policy (with a

note “we don’t provide auto renewal of the services.

Hence, the subscription does not renew automatically.”)

and a limit of liability. I signed this agreement on

09/04/2021.

On 01/20/2022, I received a phone call and voice

message requesting a call back to cancel or continue a

lifetime plan costing $2400.00 per year with a yearly

automatic renewal requirement. I was told that $9200.00

for three years or I could cancel the agreement at once

with no further charges for $3900.00. I opted to cancel

the service agreement for $3900.00, which I was told

that this charge included the cancel cost plus the service

charge accrued from the start of the initial agreement.

The caller I.D.ed himself as Max Rogers, who qualified

his position as the head of the billing department and he

acknowledged that he handled my original application

and spoke to me from LiveHelp 247 to close the initial

agreement.

I agreed to this cancellation option with the fear of

reprisal as I felt threatened with the auto debit to my bank

account as was indicated by Max Rogers, if I did not cancel

the service agreement. I issued a check #3975 for $3900.00

on 2/04/2022. I was assured by Max Rogers that only the

initial service agreement for $1400.00 would be left as a

plan for me. I would not have any further liability or money

due and the annual auto renewal plan would disappear. So

for peace of mind, I closed the deal.

On 2/4/2022 @ 7:22am I missed a call from Max Rogers.

On 2/4/2022 @ 8:23 am I called Max Rogers and he was

not available per his automated recording. At 2/4/2022 @

8:28am he returned my call to explain how the cancellation

plan worked with the use of my computer for nearly one hour.

On Tuesday 2/8/2022 @ 11:40am I missed a call from Max,

and again at 11:44am I missed another followup call. Finally,

on Tuesday 2/8/2022 @11:46am we connected and Max told

me that LiveHelp 247 had received my check for $3900.00

and that once he confirmed payment, he would send me the

confirmation document to seal the plan, deal and payment.

He also assured me that I would never be contacted any

further about a continuation of the plan and that I should only

contact him to resolve any issues with a computer issue.

Telephoned for Max Rogers on 2/16/2022 at 11:40 am to

confirm that the hard copy of the cancellation document was

sent to me. Payment was confirmed on 2/08/2022 and more

then a week has passed for me to receive the final document.

Max confirmed the document and assured me that he would

send a copy of my agreement to cancel on my yahoo e-mail.

I was finally sent two cancellation notices. The first did not

note that the bill had been paid and that the $3900.00 was

still an outstanding balance. I called Max again to send 2nd

correct copy for my records. The correct copy was sent from

customer service but noted “paid and full.” I consider this

transaction closed for my history. And will not accept any

further calls or billing from this shadowed company 02/17/22.

Max Rogers called 03/09/2022 to give me cancellation

#33305622211FC confirmation along with a hard copy. I did

not get phone call and returned call @ 5:45 pm on 03/09/2022

but got no answer. Called back at 6:00 pm no answer. Phoned

again on 03/10/2022 @9:30 am and got Mr. Rogers on the line

and he confirmed the hard copy of cancellation, cancel date of

03/22/2022 and gave me the cancellation number verbally.

However, he attempted to sign me up for another service for

$5400.00. I declined the offer and terminated the telephone

call by refusing the service.

My issue with this case are several: 1) no where on the

original service agreement were there any additional charges

indicated or discussed or confirmed. 2) there was no schedule

or cost table for subsequent years. 3) recurring charges were

contrary to service agreement hard copy except for original

$1400.00 fee for 5 yrs. #4) purchased a 5 yr coverage deal

and never agreed to a lifetime or any other suggested plan

which Mr Rogers offered. 5) believed that all of the identified

companies were connected due to the one contact sales

person Max Rogers, who identified himself as the billing

manager.

Finally, all the issues made me to believe that this is a

deceptive and fraudulent enterprise.

New Incident:

To my surprise and frustration, on 10/15/2022, I received

a voice mail in the evening indicating that I contact Instinct at

1 203 493 7979 and confirm a cancellation of my contract or

I would be billed for $10,800.00 to pay for an extension of the

cancelled contract. An Instinct representative requested a

telephone return call to close either a cancellation or an

extension of the contract at the cost of $10,800 to me.

This was a troublesome situation for me, as Max Rogers

assured me, I would have no further contact with his company

after our last discussion. A threat of an added $10,800.00 fee

disturb me as I paid the added fee of $3900.00 for a “peace of

mind” that our discussion on 02/16/2022 was the end of my

liability towards Instinct. Mr Rogers had sent me a cancellation

document hard copy for my files that I retain to ensure the end

of this contract.

I telephoned 203 493 7979 to confirm my cancellation

agreement #33305622211FC issued 02/04/2022 by Mr Rogers and verify with the Instinct agent my compliance with Instinct’s

request. There was no answer and the telephone number rolled

over to voice mail. I did not leave a message as I was called

and expected some conversation via voice mail, but that did not

happen on 10/16/2022. I will call again in a couple of days and

leave the cancel number and info on her voice mail. On 10/19/22,

at 5:00pm I telephoned 203 493 7979 for a second time to give

the Instinct agent the information, I promised to provide. The call

rolled over to voice mail as in my first attempt and I left the

requested information on the system recorder. I identified myself,

acknowledged that I worked with Mr. Rogers on this issue, that the

cancellation #33305622211FC was entered and a hard copy

provided to me for my verification. I requested a hard copy of her

cancelled verification to reassure me that this issue was closed

and settled to my satisfaction.

In early evening, on 10/19/2022 I received four voice mail

messages from Max Rogers regarding the telephone call about my liability for $10,800.00 as I was informed of incurring by the agent from Instinct on 10/15/2022 if I did not cancel my contract. Max had

me contact him at ph # 1 203 493 7979 as he could not contact me

because I had the telephone number blocked. Once I realized the

the problem, I unblocked my telephone, and called Max at his office

number 1 203 493 7979. I called four times over the next three hours

and got the voice mail and never received a return call. At 8:00pm

I made a final call and instructed Max to call me between 8:00am

and 2:00pm the next day, Thursday 10/20/2022. Interestingly, Max

indicated the seriousness of this second cancellation and indicated

that I would be charged $14900.00 if I did not remedy the issue.

Max Rogers called at 10:00am on October 20, 2022 and

told me that he was going to initiate the permanent cancellation of

my contract. I told him that I would not pay any fee for cancellation

as I had in our transaction for $3900.00 on 1/20/2022. He assured

me that I would not incur any further charges from Instinct Tools as

a result of this final cancellation process.

He then had me open my computer so he could gain access

to my mail, so he could explain to me the contract closure. However,

as he began to list his data (copy attached) he told me that it would

cost $4600.00 to close this contract. This was the same tactic that

he used to get me to cancel the first cancellation. I told him that I

was not willing to pay anymore for a service I was not made aware

of initially or how or why I was not made aware of the future cost of

service. One of the selling points initially in Instincts sales pitch was

their lack of auto renewal which made their product more appealing

then their competition. If I did not pay the $4600.00, then I was liable

for a yearly $10,800 charge for Life Time Security. He then tried to

intimidate me into paying $10,800 for this lifetime service and I would

be sorry for not paying the $4600.00 now instead of a telephone call

that demanded $10,800.00 every year. I told Mr. Rogers that I would

not pay upon demand and I terminated the telephone call and will

no longer deal with Instinct Tools.

EXTERNAL SECURITY

?

ip security cancellation (NETWORK)

?

final cancellation number-33305622211FC

?

NO OTHER PAYMENTS DUE , NO MORE CALLS

____________________________________________________

COMPUTER SECURITY =TET44076899540 $3900.00 USD

?

?

INTERNAL SECURITY + EXTERNAL SECURITY

?

?

REGISTRATION FEE-$1400.00

?

This is the email I got. It just look suspicious to me. The amount for the subscription is too high. I don't have an account with them. I knew it was a scammer. I just call the number and I said I don't have an account with you cancel my membership. The man didn't ask for money or anything. So, I call the real Geek Squad and report it. She said that a scam cause the amount for the subscription is too high. She also look through the database and I don't have an account with them. She told her to report it to the Federal Trade Commission. Be careful with these loans and things. Check it out!

It came up that our ip address had been hacked in our computer. We needed to call this no. At Microsoft before doing anything else.

2 emails from --2 different individual email addresses in the past 2 weeks, saying I owe $499.99 for NORTON-

I have NEVER ORDERED or thought of ordering Make sure I am not charged for this!!

Thank you

I received an email about pre-configured payment of $239.70. I contacted the number provided and asked about the geek squad. I indicated that I wanted to know from what account this money was being taken from. The person on the other end said " you have never heard of this and want to deny the transaction, correct." I indicated that I believed it was a scam. The person on the other end hung up.

I received an email about pre-configured payment of $239.70. I contacted the number provided and asked about the geek squad. I indicated that I wanted to know from what account this money was being taken from. The person on the other end said " you have never heard of this and want to deny the transaction, correct." I indicated that I believed it was a scam. The person on the other end hung up.

Received email from [email protected] to [email protected], bcc my email. Email sent 9/26 at 2:29 PM. Email reads:

Dear PURCHASER

thank you for CHOOSING Geek squad service, we are writing this email to remind you that on 26th September 2022 your geek squad annual maintenance service is expiring.

Your plan will be auto renewed and charged against your account.

GEEK SQUAD

AMOUNT: $354.86

ORDER NUMBER: HUNK33451T

RENEWAL date: 26th September 2022

Payment Method: auto debit

If you want to cancel this subscription, please contact our Customer Service at +1 (855) - 216 - (2223).

GEEK squad service

Billing team

First and foremost, the formatting in this email is inconsistent and does not read as a professional business/billing email. Secondly, the sender and recipient emails are weird. I did call the number, but someone answered but did not introduce themselves by name or title and stayed on the line for a full minute asking hello, hi, are you there before they finally hung up. When they called me back, the caller ID listed EGG HBR CITY NJ.

I was first called last year about a extended warranty from the supposedly local Geek Squad at Best Buy, when all I was looking for some information as far as the warranty cost because I had filed a claim with the local Geek Squad to get repairs completed or advise on how I could make the repair. The man I spoke to at the Geek Squad had a heavy accent which made it hard to understand him, and I remember than that he kept trying to charge me for warranty service when I still had a manufacturers warranty in force. At that point I just hung up the phone and never heard back from them.

Today I get a email from these same people claiming to be Geek Squad Techs, and the email stated that they have completed payment for a Transaction that I never authorized, but supposedly it also states that I have chosen the automatic renewal option for Membership for the next 5 years, so when I called them on the toll free number supplied, it sounded exactly like the same person I spoke with last year. Again this guy was trying to get personal information from me which I refused to do, so then I hung up the phone. A few minutes later I get a phone call from someone in Hawaii, and I suspect it was the same guy because I don't know anyone in Hawaii !

not sure how this came about, but i received an email from PayPal that I've a Invoice from Microsoft Subscription (MS-5454823). this is and was totally unsolicited. as far as i know i was able to cancel the invoice. but did not call the included number to stop further invoicing out of fear that by calling i would be put on some calling scam.

.

small business logo

Here's your invoice

Microsoft Subscription sent you an invoice for $299.00 USD

Due on receipt

View and Pay Invoice

Seller note to customer

We will keep satisfying you with our services. If you did not make this purchase or want to cancel subscription please contact us at. +1(845) 377-5216

PayPal

Help & Contact | Security | Apps

Twitter Instagram Facebook LinkedIn

PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing

Please don't reply to this email. To get in touch with us, click Help & Contact.

Not sure why you received this email? Learn more

Copyright © 1999-2022 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.

PayPal RT000238:en_US(en-US):1.1.0:07657a4145786

Our user,

We thank you for completing one year with Geeks Deluxe Security LLC.

WE have charged you $198 for the next 36 months subscription. We tried to CONTACT you on your registered Phone number. Deduction of amount will appear on your bank account within 48 hours.

ORDER DATE :- 15th Sept 2022

ORDER NUMBER :- EOFHU - 8376

PAYMENT METHOD :- AUTO DEBIT

If you have any Question or Wish to cancel the Renewal, Please connect us (+1) (855)-(762)-(8733) within 24 hrs.

Thank you

Mike- Account Manager

Or Call - (+1) (855)-(762)-(8733)

GEEK SQUAD SOPPORT LLC.

I found 5 different places with varying acronyms .com charging me $39.99 to $54. CHECK YOUR STATMENTS monthly. I had to call or "chat" each one for refunds and cancellations. Supposedly this is for "internet" help. I have been on computers over 40 years and certainly do not need/or authorize these charges!

1. AOZCS.COM

2. GMEGNE.COM

3. TDDNDKD.COM

4. DVSPSY.COM

5. MDGKP.COM

I receive many kinds of these bills. I would just like one address to send these to. Also the ones that say I’m in someone’s will and have been left a fortune.

I always go back and look at how many people this letter was sent to.

I received an email that i owe money don't know who or what this is.

I have never used geek squad.

Subject: Automatic renewal of NortonLifeLock (USD 523.29). I have NEVER subscribed to Norton, in any form.

Contact: Called phone no. in email. Scammer was obviously in Muumbi (not unusual these days). Like a fool I talked to him for 1hr 15mins.

When I really started to question him about what he was having me do on my computer he got somewhat belligerent.

The Scam: In the process he asked me to type in the amount to be refunded, when I did it came up to be 5233.29. I believe he put in the extra digit. He claimed that amount had already been transfered (less than instantly) to my credit card and I would have to send the excess back to them.He also mentioned several times that, because I claimed more refund than they "owed" me, the FDIC had locked my account. Then he said the "MAGIC WORD", I would have to send the excess funds to them in the form of a GIFT CARD. Yeah right. I hung up.

I called the number listed in the email. I gave the person the invoice number that was in the email. He asked if I'm in front of a computer and that I need to open Chrome and enter a url in the browser. I told him why do i need to do that and why can he cancel it over the phone. He said that I need to fill out the form in order to cancel it. I said no and that I will report them to the ScamPulse.com and he said to [censored] Off.

Received an email from [email protected] for $389.99 of my subscription. 

Email was sent with the below information :

Note- that your service contract that was

ending on Wednesday, August 31, 2022, has

been Extended for another 5 years at Amount

of USD 608.99.

If you want to discard the order please

contact our cancellation department

immediately and get back fully refunded.

For any Billing questions or if you want to

CANCEL the subscription,

Please Contact us at any of the following

number +1(808) 444-7753

NEVER had an account with Geek Squad ! I did not call to cancel something I never was enrolled

I got an email from GeekSquad with a bill of $389.99 about service renewal. I called the number and they answered and hang up, twice, after I asked them to check what is the renewal.

I know they are fake, but I want to validate them. I called the number at the bottom of the email (see above) asking what is this service renewal invoice and they hung up.

When downloading a new Microsoft Office Suite, an alert came on the screen that an error had occurred loading the software & that I needed to call an 800 number to complete the download. After calling the number, I was told that the software could not load because of malware on my new computer. They tried to charge me $300 for an antivirus software called Webroot which they downloaded on my computer via a remote software program. I looked up ms office scams & found that this is a current scam running. I took my computer to a local repair shop & had all software wiped off my hard drive. The repair person said that they had put on malware & could access all of my data.

I keep receiving a messege asking me not to give link to anyone. And anyone asking for it is tryouts by to access my account. It says we don’t need this link to identify me. Cand then it says tap the link below. Cash does not randomly contact you.

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