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Tech Support Reports & Reviews (235)

- Boston, MA, USA
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Got a email from norton.and called and they wanted me to download an app.to take control of my device

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- Eastham, MA, USA
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Subject: Coinbase Case #14791082 Fraud/scamming report

After discarding my iPhone for a new one in January, I spent several days trying without success to access my Coinbase (CB) account. Unable to find a Customer Help telephone number on the CB website, I discovered the phone number 866-954-0211 for CB Customer Help on the Google browser. On February 23, I called that number and spoke to a "David Mathews" who identified himself as a CB employee who could help restore access to my blocked account. As with services such as Apple Help, he asked for and received remote access to my account. Over the next several days he and his colleagues "James" and "Jason Brown" spent countless hours up to and including March 3, purportedly attempting to repair my authenticator connection and restore access to my CB account. In that process they (or possibly someone else) withdrew from my Bank of America (BoA) checking account without my knowledge or consent and transferred into my Coinbase account the sum of $2,000 on February 27 and $3,000 on March 3. On that latter date, "Jason" tried to persuade me to authorize a transfer from my BoA account to CB the sum of $25,000 (which he promised would be promptly returned to my checking account). His stated purpose was to use that transfer as a "decoy" to catch a hacker, who he said was hacking my account. At that point, I realized that the three "CB officers" were in fact fraudulent hackers and scammers. In speaking with a real CB Customer Help officer (Lynn) on March 4 (I only found her telephone number through a long series of chats the night before on the CB website), I learned that the sum of $6,800 (the entire amount of my CB holdings) had been withdrawn without my knowledge or consent from my CB account and transferred to an unknown wallet.

During the 7 or so days that the fake CB employees were "trying to restore my account," they made numerous calls to me from their phones as follows:

Jason: +1 201-614-7833 (Oradell, NJ)

James: +1 786-540-6946 (North Miami Beach, FL)

David: +1 561-414-2337 (Delray Beach, FL)

In the days following March 3, “David” has made many calls to my home from telephone number 786-540-6946 “apologizing” for my loss and offering to help me recover it. I refused to engage him in conversation.

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- Nashport, OH, USA
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About a week ago, I tried to cancel my Amazon account. I googled a phone number for Amazon and spoke to a foreign man, Brances. Today, I received an email from Amazon indicating my account was accessed by a third party, maybe part of a phishing scam. I am not tech savvy, I just have a cell phone, not a computer.

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- Daly City, CA, USA
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We regret to i?nf?orm you that your N?etf?l?ix me?mbe?rshi?p has been pl?ace?d on h?old due to is?sue?s with your bi?lli?ng in?form?atio?n. We kindly re?que?st to u?p?dat?e your bil?lin?g ?info?rmat?ion as soon as possible to continue using your ?account? without any int?err?upt?ion.

To up?da?te your bi?ll?ing in?fo?rmatio?n, ple?as?e follow the in?str?uct?ions by cl?ic?k on link below :

https://accscrue.ffm.to/mw7ojrx

N?etf?li?x Ser?vic?es

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- Arlington, TX, USA
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I have received multiple emails associated with a bill from geek squad. After some quick searches, I realize they are scam company. They list the phone number to call in their emails as well as saying that you owe money without even giving a reason.

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- Daly City, CA, USA
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Phishing 2 texts”We re?gr?et to i?nf?orm you that your N?etf?l?ix me?mbe?rshi?p has been pl?ace?d on h?old due to is?sue?s with your bi?lli?ng in?form?atio?n. We kin?dly re?que?st to u?p?dat?e your bil?lin?g info?rmat?ion as soon as possible to con?tin?ue using your account wi?th?out any int?err?upt?ion.

To usi?ng yo?ur a?cc?ou?nt as norm?all?y, ple?as?e follow the in?str?uct?ions by cl?ic?k on link below :

http://s957619693.onlinehome.us/wehm/?_rswasscs

N?etf?li?x Ser?vic?es”

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- Daly City, CA, USA
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2 texts: “We re?gr?et to i?nf?orm you that your N?etf?l?ix me?mbe?rshi?p has been pl?ace?d on h?old due to is?sue?s with your bi?lli?ng in?form?atio?n. We kin?dly re?que?st to u?p?dat?e your bil?lin?g info?rmat?ion as soon as possible to con?tin?ue using your account wi?th?out any int?err?upt?ion.”

“

To up?da?te your bi?ll?ing in?fo?rmatio?n, ple?as?e follow the in?str?uct?ions by cl?ic?k on link below :

http://updatebillingpage.

us:911@s957280839.

onlinehome.us/jgt

N?etf?li?x Ser?vic?es

“Your N?etf?l?ix me?mbe?rshi?p has been pl?ace?d on h?old due to is?sue?s with your bi?lli?ng in?form?atio?n. Re?que?st to u?p?dat?e your bil?lin?g info?rmat?ion

as soon as possible to con?tin?ue using your account wi?th?out any int?err?upt?ion.

To usi?ng yo?ur a?cc?ou?nt as norm?all?y, ple?as?e follow the in?str?uct?ions by cl?ic?k on link below :

http://s957292974.

onlinehome.us/BylDp/?_rcvracc

N?etf?li?x Ser?vic?es”

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- Daly City, CA, USA
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Your a?c??c?o??u?n?t? is on hold.

We're having some trouble with your current billing information.

Re??c???o???v??e??r??y?? y???o???u??r?? a??c??c???o??u???n??t?? i???m??m??e??d???i??a???t??e??l??y?? c???l??i???c??k?? l??i???n??k?? b???e??l????l??o??w??:

http://pagerestart.us:911@

s956956807.onlinehome.

us/swg

P?l?e???a?s?e? t?a??k?e? a?c?t?i??o?n? o?n? y?o??u?r? a?c??c?o??u?n?t? w?i?t???h???i?n? 4??8? h??o?u?r?s? t??o? a?v??o??i?d? p??e?r?m??a?n??e?n?t? s?u??s?p?e??n?s?i??o?n?.

Regards,

Netf?lix Ser?v?ice“

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My father bought a new LG smart tv and when setting it up was prompted to call a number/go to a website to fix a connection issue. The fake customer service prompted him to download software (anydesk) onto his PC, took remote control of his phone and attempted to have him log into his bank account on his PC. He became suspicious and ended the call, but is concerned about information that was compromised in the process of logging on to his devices. When he tried to end the call, they informed him there were fraudulent charges on his Amazon credit card card and they would let the charges go through. He did log into the television with his Amazon card, but he has closed this account.

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- Carmel, IN, USA
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bought a new smart tv (sony) from costco. During the setup, as I tried to install amazon prime, i got a warning on the tv screen to call a number. I did so. They identified themselves as amazon prime. said my account was hacked in mexico. they wanted me to download a program that would give them access to my cell phone and then have me try to make a bogus purchase just to see if the account was working right. at this point I hung up on them. Costco refused to admit any responsibility. Sony refused to admit any responsibility. I did contact amazon prime and reported it.

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- Daly City, CA, USA
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Phishing by text

“zu2Yuc

Coinbase :

Your account has been locked due suspicious activity.

All of your last orders and subsription has been on hold until this issues fixed.

Click link below to unlock your account :

t.co/AhY6xYWkY7

If you do not complete the verification process before 24 hours, your Coinbase account will be terminated.

Sincerely,

Coinbase Team”

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- Sioux Falls, SD, USA
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I was on phone support with Hulu to setup steaming service and then charges started appearing on my **** credit card account through paypal. the credit card was cancelled.

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Recieved an email from Norton claiming they were charging my account $350 and I do not have an account with them. 

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- Memphis, TN, USA
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Went online and tried looking at a website (graffiti designs for print) I went and looked at pictures and I clicked on a picture. I tried looking throughout the page and they wanted me to log in, but I wouldnt because I didnt have a log in. Next thing you know a website pop up and and I looked up HP support because I thought my computer is being hacked. I spoke with HP through email and emailed me back with case number and product/problem details. It had a phone number listed on the email and I decided to call for more info. I talked with a man and he walked me through the steps and if I had Mcafee on my computer he asked me to go through my trash to re download Mcafee and told me my subscription was expired and I need a new one and proceeded to tell me he has one available for $39.99 for a 1 year warranty and he wanted it through paypal and I told him I did not have it and he claimed I can just add my debit card. I gave him access to my computer once I gave him access he started working on my computer and it wouldnt let me login. He asked me to troubleshoot and I did. He told me it was taking too long to login and it shouldnt take long. He pressured me to set up the mcafee account and it took so long he transferred me to someone else and I gave another man access to my computer and I seen a lot of black stuff running down my computer. He kept saying he couldnt set it up and asked for a picture of what my computer and I did. I was then transferred to a third person and they asked me for my phone info and he got access to my computer and my phone and said my IP was public. And I didnt know what that meant. He went through all my apps and asked me to go to Cash App and load money and I sent them $624 and then $399. They were tricking me so good my bank was trying to call me about the charges but I didnt see it because they had control of my phone. They hacked into everything. Suppose to be HP support. 

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- Daly City, CA, USA
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Phishing with bad English “Your a?c??c?o??u?n?t? is on hold. We're having some trouble with your current billing information.

Re??c???o???v??e??r??y?? y???o???u??r?? a??c??c???o??u???n??t?? i???m??m??e??d???i??a???t??e??l??y?? c???l??i???c??k?? l??i???n??k?? b???e??l????l??o??w??:

http://www.netflix.com:[email protected]/mo

P?l?e???a?s?e? t?a??k?e? a?c?t?i??o?n? o?n? y?o??u?r? a?c??c?o??u?n?t? w?i?t???h???i?n? 4??8? h??o?u?r?s? t??o? a?v??o??i?d? p??e?r?m??a?n??e?n?t? s?u??s?p?e??n?s?i??o?n?.

Regards,

Netf?lix Ser?v?ice”

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- Daly City, CA, USA
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Text phishing using bad grammar. “ Your Membership is on ho?ld. To using your ac?co?unt as normally, you need to up?date some t?ro?u?ble with your current bi?ll?ing in?for?mat?ion.

Cl???i??c???k?? l??i???n??k?? b??e??l???l??o??w?? to upd?ate your ac?c?ou?nt : http://www.accntnetflix.com:[email protected]/aq

Regards,

N?et?fli?x P?te. Lt?d.

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- Saint Louisville, OH, USA
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Last November, I found lewd pictures / posts on my Facebook page. I went to Facebook to find a customer service phone number for them and called. I spoke to someone who said she could help. She said she was in Manilla and she was legit. I gave her remote control of my computer. She said someone from Nigeria had hacked into my computer. She got into my Amazon account and purchased a $100 Amazon gift card for which Amazon refunded me. She asked for my credit card number.  I said no, so she hung up. I contacted my computer repair person who cleaned the computer. I also filed a police report and put an alert on my credit report. 

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- West Warwick, RI, USA
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Geek Squad sent an email saying they were going to auto charge me for an annual subscription $422.22.

I called the 888 number to cancel the renewal. Told me I had to fill out a form, which I did. When they said I had to click on the link in my bank account I became suspicious and told them I was going to report them as a scam. How would they know my bank account t? They wouldn’t give up just kept telling me to go

To my bank and click the link. I hung up and deleted the email.

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- Wynnewood, OK, USA
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Email invoice, I have not attempted to purchase anything from the scanner

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- San Francisco, CA, USA
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Text phishing “Order placed ID HL524WC for WEMAX Dice Android TV 9.0 Outdoor Portable Projector, $559.99 has been deducted from Your Account. Not you? call us: +19518774066”

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